--- title: "Connect Fluent Support to Project Broadcast - APIANT.ai" description: "When \"New Customer\" fires in Fluent Support, your agent runs \"Add broadcast message\" in Project Broadcast." canonical: "https://apiant.ai/connect/fluent-support-to-project-broadcast" --- # Connect Fluent Support to Project Broadcast When **New Customer** fires in [Fluent Support](https://apiant.ai/connections/fluent-support), your agent runs **Add broadcast message** in [Project Broadcast](https://apiant.ai/connections/project-broadcast). Describe the whole flow and it is built, tested on every scenario and kept running. Fluent Support **2** triggers Fluent Support **10** actions Project Broadcast **17** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Fluent Support and Project Broadcast to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Fluent Support can start in Project Broadcast - When **New Customer** in Fluent Support then **Add broadcast message** in Project Broadcast - When **New Ticket** in Fluent Support then **Add tag to contacts** in Project Broadcast Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Fluent Support and Project Broadcast ## Triggers and actions 2 triggers · 27 actions - Trigger **New Customer** Triggers when a new customer is added in Fluent Support. - Trigger **New Ticket** Triggers when a new support ticket is created in Fluent Support. - Action **Add Tag to Ticket** Adds an existing tag to a Fluent Support ticket. - Action **Close Ticket** Closes a Fluent Support ticket. - Action **Create Customer** Creates a new customer in Fluent Support with their name, email, contact details and an optional note. - Action **Create Ticket** Creates a new support ticket in Fluent Support for an existing customer. - Action **Get Ticket** Returns a Fluent Support ticket with its customer, responses and details. - Action **List Customers** Returns the customers in your Fluent Support help desk, optionally filtered by a search term. - Action **List Tickets** Returns support tickets from Fluent Support, optionally matching a search term. - Action **Reopen Ticket** Reopens a closed Fluent Support ticket. - Action **Reply to Ticket** Adds an agent reply or internal note to a Fluent Support ticket, optionally closing the ticket. - Action **Update Ticket** Updates one property of a ticket — its priority, customer priority, assigned agent or product. - Action **Add broadcast message** Creates a broadcast message sent to a set of contacts, either immediately or at a scheduled time. - Action **Add smart list** Creates a new smart list in Project Broadcast with the given name. - Action **Add tag to contacts** Adds a tag to one or more contacts. The tag is created if it does not already exist. - Action **Add to Campaign** Adds a contact to a campaign, optionally with the contact's event date for event campaigns. - Action **Apply Keyword** Applies a keyword to a contact, triggering that keyword's actions for them, and returns the updated contact. - Action **Delete contact** Permanently deletes a contact from your Project Broadcast account. - Action **Find campaigns** Searches your Project Broadcast campaigns by name and returns the matching campaigns. - Action **Find Contact** Searches contacts by a search term and optional filters such as tags, campaign or opt-in status, and returns the matching contacts. - Action **Find keywords** Searches your Project Broadcast keywords by term and returns the matching keywords. - Action **Find smart lists** Searches smart lists by name and returns the matching lists. - Action **Find templates** Searches your Project Broadcast templates by name or content, optionally filtered by content type, and returns the matching templates. - Action **Get campaign** Returns a single campaign's details (id, name and type) by its ID. - Action **Get contact** Returns a contact's details, looked up by contact ID, phone number or email address. - Action **Remove contact from campaign** Removes a contact from a Project Broadcast campaign and returns the campaign. - Action **Remove contacts from smart list** Removes one or more contacts from a Project Broadcast smart list. - Action **Remove tag from contacts** Removes a tag from one or more contacts. - Action **Send Message** Sends a text message to a Project Broadcast contact, either now or at a scheduled time, using your own text or a saved template. ## Each app on its own - [ **Fluent Support** WordPress helpdesk plugin for managing customer support tickets, with REST API and webhook integrations.](https://apiant.ai/connections/fluent-support) - [ **Project Broadcast** Project Broadcast is a robust business texting platform that allows you to communicate with your customers...](https://apiant.ai/connections/project-broadcast) Reviews ## What our customers say ## More from Fluent Support - [ **Fluent Support to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/fluent-support-to-hubspot) - [ **Fluent Support to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/fluent-support-to-salesforce) - [ **Fluent Support to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/fluent-support-to-slack) - [ **Fluent Support to Google Sheets** Google Sheets](https://apiant.ai/connect/fluent-support-to-google-sheets) - [ **Fluent Support to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/fluent-support-to-gmail) - [ **Fluent Support to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/fluent-support-to-google-calendar) ## More into Project Broadcast - [ **HubSpot to Project Broadcast** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-project-broadcast) - [ **Salesforce to Project Broadcast** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-project-broadcast) - [ **Slack to Project Broadcast** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-project-broadcast) - [ **Google Sheets to Project Broadcast** Google Sheets](https://apiant.ai/connect/google-sheets-to-project-broadcast) - [ **Gmail to Project Broadcast** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-project-broadcast) - [ **Google Calendar to Project Broadcast** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-project-broadcast) Questions ## Fluent Support and Project Broadcast, answered ### ### What can start an automation from Fluent Support? Any of Fluent Support's 2 triggers in the catalog, including New Customer and New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Project Broadcast when something happens in Fluent Support? Any of Project Broadcast's 17 actions, including Send Message, Add broadcast message, Add smart list and Add tag to contacts. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Project Broadcast to Fluent Support? Project Broadcast has no triggers in the catalog today, so automations start in Fluent Support. If you need the other direction, ask: your agent reads Project Broadcast's API documentation and adds it. ### ### Do I have to build a connector for Fluent Support or Project Broadcast? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Fluent Support and Project Broadcast without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.