--- title: "Connect Fluent Support to Piwik Pro - APIANT.ai" description: "When \"New Customer\" fires in Fluent Support, your agent runs \"Add user annotation\" in Piwik Pro." canonical: "https://apiant.ai/connect/fluent-support-to-piwik-pro" --- # Connect Fluent Support to Piwik Pro When **New Customer** fires in [Fluent Support](https://apiant.ai/connections/fluent-support), your agent runs **Add user annotation** in [Piwik Pro](https://apiant.ai/connections/piwik-pro). Describe the whole flow and it is built, tested on every scenario and kept running. Fluent Support **2** triggers Fluent Support **10** actions Piwik Pro **15** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Fluent Support and Piwik Pro to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Fluent Support can start in Piwik Pro - When **New Customer** in Fluent Support then **Add user annotation** in Piwik Pro - When **New Ticket** in Fluent Support then **Add app** in Piwik Pro Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Fluent Support and Piwik Pro ## Triggers and actions 2 triggers · 25 actions - Trigger **New Customer** Triggers when a new customer is added in Fluent Support. - Trigger **New Ticket** Triggers when a new support ticket is created in Fluent Support. - Action **Add Tag to Ticket** Adds an existing tag to a Fluent Support ticket. - Action **Close Ticket** Closes a Fluent Support ticket. - Action **Create Customer** Creates a new customer in Fluent Support with their name, email, contact details and an optional note. - Action **Create Ticket** Creates a new support ticket in Fluent Support for an existing customer. - Action **Get Ticket** Returns a Fluent Support ticket with its customer, responses and details. - Action **List Customers** Returns the customers in your Fluent Support help desk, optionally filtered by a search term. - Action **List Tickets** Returns support tickets from Fluent Support, optionally matching a search term. - Action **Reopen Ticket** Reopens a closed Fluent Support ticket. - Action **Reply to Ticket** Adds an agent reply or internal note to a Fluent Support ticket, optionally closing the ticket. - Action **Update Ticket** Updates one property of a ticket — its priority, customer priority, assigned agent or product. - Action **Add app** Creates a new app (website or SharePoint site) in Piwik PRO with its tracking, privacy and consent settings. - Action **Add custom dimension** Creates a new custom dimension in a Piwik PRO app, tracked per session or per event. - Action **Add goal** Creates a new conversion goal for a Piwik PRO app, triggered by a URL, page title, event, download, outlink or manually. - Action **Add tag** Creates a tag in an app's Tag Manager draft version, such as a custom code tag, custom content, popup, or Piwik PRO tracking tag. - Action **Add user annotation** Creates an annotation on an app's analytics timeline for a given date, such as noting a campaign launch. - Action **Delete app** Deletes a Piwik PRO app (site) by its ID. - Action **Execute analytics query** Runs an analytics report query for a Piwik PRO app or meta site and returns the result rows with their metadata. - Action **Get app** Returns the details and settings of a Piwik PRO app, such as its name, URLs, timezone and currency. - Action **Get custom dimension** Returns the definition of a custom dimension in an app, including its name, scope, slot and tracking ID. - Action **Get published version** Returns the currently published Tag Manager version of an app, including its version number, author, publisher and publish date. - Action **Get user annotation** Returns a single user annotation from an app, including its date, content, visibility and author. - Action **List goals** Returns all goals defined for a Piwik PRO website or app. - Action **List tags** Returns the Tag Manager tags of a Piwik PRO app, optionally filtered by name, status, consent type or template. - Action **Publish draft version** Publishes the current Tag Manager draft of an app, making its tags, triggers and variables live. Publishing runs in the background. - Action **Update app** Updates the settings of an existing Piwik PRO app (website or mobile app), such as its name, URLs, timezone, currency and privacy options. ## Each app on its own - [ **Fluent Support** WordPress helpdesk plugin for managing customer support tickets, with REST API and webhook integrations.](https://apiant.ai/connections/fluent-support) - [ **Piwik Pro** Privacy-focused web analytics and tag management platform with a customer data platform for HIPAA-compliant...](https://apiant.ai/connections/piwik-pro) Reviews ## What our customers say ## More from Fluent Support - [ **Fluent Support to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/fluent-support-to-hubspot) - [ **Fluent Support to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/fluent-support-to-salesforce) - [ **Fluent Support to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/fluent-support-to-slack) - [ **Fluent Support to Google Sheets** Google Sheets](https://apiant.ai/connect/fluent-support-to-google-sheets) - [ **Fluent Support to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/fluent-support-to-gmail) - [ **Fluent Support to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/fluent-support-to-google-calendar) ## More into Piwik Pro - [ **HubSpot to Piwik Pro** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-piwik-pro) - [ **Salesforce to Piwik Pro** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-piwik-pro) - [ **Slack to Piwik Pro** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-piwik-pro) - [ **Google Sheets to Piwik Pro** Google Sheets](https://apiant.ai/connect/google-sheets-to-piwik-pro) - [ **Gmail to Piwik Pro** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-piwik-pro) - [ **Google Calendar to Piwik Pro** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-piwik-pro) Questions ## Fluent Support and Piwik Pro, answered ### ### What can start an automation from Fluent Support? Any of Fluent Support's 2 triggers in the catalog, including New Customer and New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Piwik Pro when something happens in Fluent Support? Any of Piwik Pro's 15 actions, including Update app, Add app, Add custom dimension and Add goal. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Piwik Pro to Fluent Support? Piwik Pro has no triggers in the catalog today, so automations start in Fluent Support. If you need the other direction, ask: your agent reads Piwik Pro's API documentation and adds it. ### ### Do I have to build a connector for Fluent Support or Piwik Pro? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Fluent Support and Piwik Pro without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.