--- title: "Connect Fluent Support and Open Government, Queensland Government - APIANT.ai" description: "When \"New Customer\" fires in Fluent Support, your agent runs \"Find datasets by criteria\" in Open Government, Queensland Government." canonical: "https://apiant.ai/connect/fluent-support-to-open-government-queensland-government" --- # Connect Fluent Support and Open Government, Queensland Government When **New Customer** fires in [Fluent Support](https://apiant.ai/connections/fluent-support), your agent runs **Find datasets by criteria** in [Open Government, Queensland Government](https://apiant.ai/connections/open-government-queensland-government), or **New dataset** in Open Government, Queensland Government to **Add Tag to Ticket** in Fluent Support. Describe the whole flow and it is built, tested on every scenario and kept running. Fluent Support **2** triggers Fluent Support **10** actions Open Government, Queensland Government **1** trigger Open Government, Queensland Government **10** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Fluent Support and Open Government, Queensland Government to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Fluent Support and Open Government, Queensland Government can do together ### From Fluent Support to Open Government, Queensland Government - When **New Customer** in Fluent Support then **Find datasets by criteria** in Open Government, Queensland Government - When **New Ticket** in Fluent Support then **Find resources by criteria** in Open Government, Queensland Government ### From Open Government, Queensland Government to Fluent Support - When **New dataset** in Open Government, Queensland Government then **Add Tag to Ticket** in Fluent Support - When **New dataset** in Open Government, Queensland Government then **Create Customer** in Fluent Support Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Fluent Support and Open Government, Queensland Government ## Triggers and actions 3 triggers · 20 actions - Trigger **New Customer** Triggers when a new customer is added in Fluent Support. - Trigger **New Ticket** Triggers when a new support ticket is created in Fluent Support. - Action **Add Tag to Ticket** Adds an existing tag to a Fluent Support ticket. - Action **Close Ticket** Closes a Fluent Support ticket. - Action **Create Customer** Creates a new customer in Fluent Support with their name, email, contact details and an optional note. - Action **Create Ticket** Creates a new support ticket in Fluent Support for an existing customer. - Action **Get Ticket** Returns a Fluent Support ticket with its customer, responses and details. - Action **List Customers** Returns the customers in your Fluent Support help desk, optionally filtered by a search term. - Action **List Tickets** Returns support tickets from Fluent Support, optionally matching a search term. - Action **Reopen Ticket** Reopens a closed Fluent Support ticket. - Action **Reply to Ticket** Adds an agent reply or internal note to a Fluent Support ticket, optionally closing the ticket. - Action **Update Ticket** Updates one property of a ticket — its priority, customer priority, assigned agent or product. - Trigger **New dataset** Fires when a new dataset is published on the Queensland Government open data portal. - Action **Find datasets by criteria** Search datasets on the portal by keyword, tag, organization, or other facets. - Action **Find resources by criteria** Search across all data resources by field/value criteria. - Action **Get dataset** Retrieve the full metadata and resource list for a single dataset by its id or name. - Action **Get group** Returns one thematic group of the Queensland open data catalogue by its short name, with its title, description and dataset count. The portal blocks its own group endpoint, so the group is read from a dataset search instead; a group with no datasets is reported as not found. - Action **Get organization** Returns one publishing organisation of the Queensland open data catalogue by its short name, with its title, description and dataset count. The portal blocks its own organisation endpoint, so the organisation is read from a dataset search instead; an organisation with no datasets is reported as not found. - Action **Get resource** Returns one published file or service of the Queensland open data catalogue by its file id, including its download link, format and size. - Action **List datasets** Returns the short name of each dataset on the Queensland Government open data portal, up to 1000 per call. - Action **List groups** Returns every thematic group datasets are filed under on the Queensland open data portal, with a dataset count for each. The portal blocks its own group-list endpoint, so the groups are read from the dataset search's grouped counts. - Action **List organizations** Returns every publishing organisation on the Queensland open data portal, with a dataset count for each. The portal blocks its own organisation-list endpoint, so the organisations are read from the dataset search's grouped counts. - Action **List tags** Returns the tags used to label datasets on the Queensland open data portal, optionally narrowed to tags containing given text or belonging to one vocabulary. ## Each app on its own - [ **Fluent Support** WordPress helpdesk plugin for managing customer support tickets, with REST API and webhook integrations.](https://apiant.ai/connections/fluent-support) - [ **Open Government, Queensland Government** Queensland Government Open Data. Public open-data portal — search dataset catalogs and retrieve published...](https://apiant.ai/connections/open-government-queensland-government) Reviews ## What our customers say ## More from Fluent Support - [ **Fluent Support to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/fluent-support-to-hubspot) - [ **Fluent Support to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/fluent-support-to-salesforce) - [ **Fluent Support to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/fluent-support-to-slack) - [ **Fluent Support to Google Sheets** Google Sheets](https://apiant.ai/connect/fluent-support-to-google-sheets) - [ **Fluent Support to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/fluent-support-to-gmail) - [ **Fluent Support to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/fluent-support-to-google-calendar) ## More into Open Government, Queensland Government - [ **HubSpot to Open Government, Queensland Government** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-open-government-queensland-government) - [ **Slack to Open Government, Queensland Government** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-open-government-queensland-government) - [ **Google Sheets to Open Government, Queensland Government** Google Sheets](https://apiant.ai/connect/google-sheets-to-open-government-queensland-government) - [ **Gmail to Open Government, Queensland Government** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-open-government-queensland-government) - [ **Google Calendar to Open Government, Queensland Government** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-open-government-queensland-government) - [ **Google Drive to Open Government, Queensland Government** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-open-government-queensland-government) Questions ## Fluent Support and Open Government, Queensland Government, answered ### ### What can start an automation from Fluent Support? Any of Fluent Support's 2 triggers in the catalog, including New Customer and New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Open Government, Queensland Government when something happens in Fluent Support? Any of Open Government, Queensland Government's 10 actions, including Find datasets by criteria, Find resources by criteria, Get dataset and Get group. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Open Government, Queensland Government to Fluent Support? Yes. When something happens in Open Government, Queensland Government, your agent can act in Fluent Support too. This page covers both directions: Open Government, Queensland Government's triggers and Fluent Support's actions are listed here as well. ### ### Do I have to build a connector for Fluent Support or Open Government, Queensland Government? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Fluent Support and Open Government, Queensland Government without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.