--- title: "Connect Fluent Support and OneSignal - APIANT.ai" description: "When \"New Customer\" fires in Fluent Support, your agent runs \"Send email\" in OneSignal." canonical: "https://apiant.ai/connect/fluent-support-to-onesignal" --- # Connect Fluent Support and OneSignal When **New Customer** fires in [Fluent Support](https://apiant.ai/connections/fluent-support), your agent runs **Send email** in [OneSignal](https://apiant.ai/connections/onesignal), or **New Notification Created** in OneSignal to **Add Tag to Ticket** in Fluent Support. Describe the whole flow and it is built, tested on every scenario and kept running. Fluent Support **2** triggers Fluent Support **10** actions OneSignal **1** trigger OneSignal **17** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Fluent Support and OneSignal to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Fluent Support and OneSignal can do together ### From Fluent Support to OneSignal - When **New Customer** in Fluent Support then **Send email** in OneSignal - When **New Ticket** in Fluent Support then **Add custom event** in OneSignal ### From OneSignal to Fluent Support - When **New Notification Created** in OneSignal then **Add Tag to Ticket** in Fluent Support - When **New Notification Created** in OneSignal then **Create Customer** in Fluent Support Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Fluent Support and OneSignal ## Triggers and actions 3 triggers · 27 actions - Trigger **New Customer** Triggers when a new customer is added in Fluent Support. - Trigger **New Ticket** Triggers when a new support ticket is created in Fluent Support. - Action **Add Tag to Ticket** Adds an existing tag to a Fluent Support ticket. - Action **Close Ticket** Closes a Fluent Support ticket. - Action **Create Customer** Creates a new customer in Fluent Support with their name, email, contact details and an optional note. - Action **Create Ticket** Creates a new support ticket in Fluent Support for an existing customer. - Action **Get Ticket** Returns a Fluent Support ticket with its customer, responses and details. - Action **List Customers** Returns the customers in your Fluent Support help desk, optionally filtered by a search term. - Action **List Tickets** Returns support tickets from Fluent Support, optionally matching a search term. - Action **Reopen Ticket** Reopens a closed Fluent Support ticket. - Action **Reply to Ticket** Adds an agent reply or internal note to a Fluent Support ticket, optionally closing the ticket. - Action **Update Ticket** Updates one property of a ticket — its priority, customer priority, assigned agent or product. - Trigger **New Notification Created** Triggers when a new message (push, email or SMS) is created in your OneSignal app. - Action **Add custom event** Records a custom event, such as a purchase or milestone, against a OneSignal user identified by External ID or OneSignal ID. - Action **Add segment** Creates a segment in your OneSignal app from a set of audience filters. - Action **Add subscription** Adds a new email, SMS or push subscription to an existing OneSignal user, found by one of the user's aliases such as their External ID. - Action **Add user** Creates a OneSignal user identified by an External ID, with optional tags, profile properties and subscriptions. If the External ID already exists, the user's subscriptions are updated instead. - Action **Delete notification** Cancels a scheduled or currently sending OneSignal message so it stops going out. - Action **Delete segment** Deletes a segment from your OneSignal app. The users and subscriptions in the segment are not deleted. - Action **Delete user** Deletes a OneSignal user along with all of their properties, subscriptions and identity aliases. - Action **Get notification** Returns the details of a single OneSignal message, including its content, delivery statistics and outcomes. - Action **Get user** Returns a OneSignal user, including their aliases, properties (tags, country, activity dates) and subscriptions. - Action **List notifications** Returns the push, email and SMS messages sent from your OneSignal app, newest first, with their content and delivery stats. - Action **List segments** Returns all segments in your OneSignal app, with each segment's name, description, status and dates. - Action **List templates** Returns the message templates in your OneSignal app, optionally filtered to push, email or SMS templates. - Action **Send Advanced Push Notification** Sends a push notification with OneSignal's full set of options: audience targeting by users, subscriptions, segments or filters, plus images, icons, buttons, sounds, badges, platform selection, scheduling and throttling. - Action **Send email** Sends an email message through OneSignal to email addresses, users, subscriptions or segments, using your own content or a saved template. - Action **Send Push Notification** Sends a push notification to your OneSignal app's subscribers, chosen by segment, filters, user alias or subscription ID. Returns the ID of the notification that was created. - Action **Send SMS** Sends an SMS or MMS text message through OneSignal to phone numbers, users, subscriptions or segments, and returns the new message's ID. - Action **Update user** Updates a OneSignal user's properties, such as tags, language, timezone, location and country, and records session activity and purchases. ## Each app on its own - [ **Fluent Support** WordPress helpdesk plugin for managing customer support tickets, with REST API and webhook integrations.](https://apiant.ai/connections/fluent-support) - [ **OneSignal** OneSignal is a simple and smart service that send push notifications across all platforms.](https://apiant.ai/connections/onesignal) Reviews ## What our customers say ## More from Fluent Support - [ **Fluent Support to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/fluent-support-to-hubspot) - [ **Fluent Support to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/fluent-support-to-salesforce) - [ **Fluent Support to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/fluent-support-to-slack) - [ **Fluent Support to Google Sheets** Google Sheets](https://apiant.ai/connect/fluent-support-to-google-sheets) - [ **Fluent Support to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/fluent-support-to-gmail) - [ **Fluent Support to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/fluent-support-to-google-calendar) ## More into OneSignal - [ **HubSpot to OneSignal** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-onesignal) - [ **Google Sheets to OneSignal** Google Sheets](https://apiant.ai/connect/google-sheets-to-onesignal) - [ **Gmail to OneSignal** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-onesignal) - [ **Google Calendar to OneSignal** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-onesignal) - [ **Google Drive to OneSignal** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-onesignal) - [ **Mailchimp to OneSignal** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-onesignal) Questions ## Fluent Support and OneSignal, answered ### ### What can start an automation from Fluent Support? Any of Fluent Support's 2 triggers in the catalog, including New Customer and New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in OneSignal when something happens in Fluent Support? Any of OneSignal's 17 actions, including Send Advanced Push Notification, Send email, Send Push Notification and Send SMS. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from OneSignal to Fluent Support? Yes. When something happens in OneSignal, your agent can act in Fluent Support too. This page covers both directions: OneSignal's triggers and Fluent Support's actions are listed here as well. ### ### Do I have to build a connector for Fluent Support or OneSignal? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Fluent Support and OneSignal without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.