--- title: "Connect Fluent Support to Mem - APIANT.ai" description: "When \"New Customer\" fires in Fluent Support, your agent runs \"Add note to collection\" in Mem." canonical: "https://apiant.ai/connect/fluent-support-to-mem" --- # Connect Fluent Support to Mem When **New Customer** fires in [Fluent Support](https://apiant.ai/connections/fluent-support), your agent runs **Add note to collection** in [Mem](https://apiant.ai/connections/mem). Describe the whole flow and it is built, tested on every scenario and kept running. Fluent Support **2** triggers Fluent Support **10** actions Mem **16** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Fluent Support and Mem to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Fluent Support can start in Mem - When **New Customer** in Fluent Support then **Add note to collection** in Mem - When **New Ticket** in Fluent Support then **Create Note (Advanced)** in Mem Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Fluent Support and Mem ## Triggers and actions 2 triggers · 26 actions - Trigger **New Customer** Triggers when a new customer is added in Fluent Support. - Trigger **New Ticket** Triggers when a new support ticket is created in Fluent Support. - Action **Add Tag to Ticket** Adds an existing tag to a Fluent Support ticket. - Action **Close Ticket** Closes a Fluent Support ticket. - Action **Create Customer** Creates a new customer in Fluent Support with their name, email, contact details and an optional note. - Action **Create Ticket** Creates a new support ticket in Fluent Support for an existing customer. - Action **Get Ticket** Returns a Fluent Support ticket with its customer, responses and details. - Action **List Customers** Returns the customers in your Fluent Support help desk, optionally filtered by a search term. - Action **List Tickets** Returns support tickets from Fluent Support, optionally matching a search term. - Action **Reopen Ticket** Reopens a closed Fluent Support ticket. - Action **Reply to Ticket** Adds an agent reply or internal note to a Fluent Support ticket, optionally closing the ticket. - Action **Update Ticket** Updates one property of a ticket — its priority, customer priority, assigned agent or product. - Action **Add collection** Creates a new collection in Mem with a title and optional description. - Action **Add note to collection** Adds an existing note to an existing collection. The note and collection content are not changed. - Action **Create Note (Advanced)** Creates a note in Mem from markdown content, optionally with your own note ID, timestamps, and collections. The first line of the content becomes the note title. - Action **Delete collection** Permanently deletes a Mem collection. Notes in it are not deleted. - Action **Delete note** Permanently deletes a note from Mem. Deleted notes cannot be restored. - Action **Find collections by query** Searches your Mem collections by free text and returns the most relevant matches. - Action **Find notes by query** Searches your Mem notes by text, with optional filters for collections, dates, tasks and attachments, and returns the most relevant matches. - Action **Find related notes** Returns up to 20 notes that are semantically related to the note you choose, ordered by similarity. - Action **Get collection** Returns the details of a single Mem collection, including its title, description and note count. - Action **Get note** Returns a single Mem note by its ID, including its title, markdown content, collections and timestamps. - Action **List collections** Returns the collections in your Mem account, optionally filtered by creation or update time. - Action **List notes** Returns the notes in your Mem account, optionally filtered by collection, creation or update dates, and note contents such as tasks, images or files. - Action **Mem It (Recommended)** Sends any raw content (web page, email, transcript, text) to Mem, which processes it and saves it as notes in your knowledge base. - Action **Remove note from collection** Removes a note from a collection. Both the note and the collection are kept. - Action **Update collection** Renames a Mem collection or changes its description. Fields left blank stay unchanged. - Action **Update note** Replaces the full markdown content of an existing Mem note. The first line of the content becomes the note's title. ## Each app on its own - [ **Fluent Support** WordPress helpdesk plugin for managing customer support tickets, with REST API and webhook integrations.](https://apiant.ai/connections/fluent-support) - [ **Mem** Mem is a notes app that thinks alongside you.](https://apiant.ai/connections/mem) Reviews ## What our customers say ## More from Fluent Support - [ **Fluent Support to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/fluent-support-to-hubspot) - [ **Fluent Support to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/fluent-support-to-salesforce) - [ **Fluent Support to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/fluent-support-to-slack) - [ **Fluent Support to Google Sheets** Google Sheets](https://apiant.ai/connect/fluent-support-to-google-sheets) - [ **Fluent Support to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/fluent-support-to-gmail) - [ **Fluent Support to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/fluent-support-to-google-calendar) ## More into Mem - [ **HubSpot to Mem** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-mem) - [ **Salesforce to Mem** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-mem) - [ **Slack to Mem** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-mem) - [ **Google Sheets to Mem** Google Sheets](https://apiant.ai/connect/google-sheets-to-mem) - [ **Gmail to Mem** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-mem) - [ **Google Calendar to Mem** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-mem) Questions ## Fluent Support and Mem, answered ### ### What can start an automation from Fluent Support? Any of Fluent Support's 2 triggers in the catalog, including New Customer and New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Mem when something happens in Fluent Support? Any of Mem's 16 actions, including Create Note (Advanced), Update collection, Update note and Add collection. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Mem to Fluent Support? Mem has no triggers in the catalog today, so automations start in Fluent Support. If you need the other direction, ask: your agent reads Mem's API documentation and adds it. ### ### Do I have to build a connector for Fluent Support or Mem? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Fluent Support and Mem without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.