# Connect Fluent Support and McTime When **New Customer** fires in [Fluent Support](https://apiant.ai/connections/fluent-support), your agent runs **Add User** in [McTime](https://apiant.ai/connections/mctime), or **New Organization** in McTime to **Add Tag to Ticket** in Fluent Support. Describe the whole flow and it is built, tested on every scenario and kept running. Fluent Support **2** triggers Fluent Support **10** actions McTime **1** trigger McTime **16** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Fluent Support and McTime to do together? Give your AI client this address. `https://mcp.apiant.ai` Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Fluent Support and McTime can do together ### From Fluent Support to McTime - When **New Customer** in Fluent Support then **Add User** in McTime - When **New Ticket** in Fluent Support then **Create Client** in McTime ### From McTime to Fluent Support - When **New Organization** in McTime then **Add Tag to Ticket** in Fluent Support - When **New Organization** in McTime then **Create Customer** in Fluent Support Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Fluent Support and McTime ## Triggers and actions 3 triggers · 26 actions - Trigger **New Customer** Triggers when a new customer is added in Fluent Support. - Trigger **New Ticket** Triggers when a new support ticket is created in Fluent Support. - Action **Add Tag to Ticket** Adds an existing tag to a Fluent Support ticket. - Action **Close Ticket** Closes a Fluent Support ticket. - Action **Create Customer** Creates a new customer in Fluent Support with their name, email, contact details and an optional note. - Action **Create Ticket** Creates a new support ticket in Fluent Support for an existing customer. - Action **Get Ticket** Returns a Fluent Support ticket with its customer, responses and details. - Action **List Customers** Returns the customers in your Fluent Support help desk, optionally filtered by a search term. - Action **List Tickets** Returns support tickets from Fluent Support, optionally matching a search term. - Action **Reopen Ticket** Reopens a closed Fluent Support ticket. - Action **Reply to Ticket** Adds an agent reply or internal note to a Fluent Support ticket, optionally closing the ticket. - Action **Update Ticket** Updates one property of a ticket — its priority, customer priority, assigned agent or product. - Trigger **New Organization** Triggered when a new organization is created in McTime. - Action **Add Assignment** Adds a user to an organization with a role (or edits an existing assignment when an Assignment ID is given) in McTime. - Action **Add User** Create (or edit, per vendor's add-or-edit semantics) a user. - Action **Create Client** Creates a new client (an organization of type "client") in McTime. - Action **Create Organization** Creates a new organization (project, client, branch, etc.) in McTime. - Action **Create Project** Creates a new project in McTime. Projects are McTime organization units of type "project" that time entries can be booked against. - Action **Delete User** Deletes a McTime user by ID. All of the user's time entries and payroll results are deleted too. - Action **Find Client** Returns up to 50 McTime clients whose name contains the specified text. - Action **Find Organization** Returns up to 50 organizations whose name contains the specified text. - Action **Find Project** Returns up to 50 McTime projects whose name contains the specified text. - Action **Get Time Entry** Retrieve a single McTime time entry by its ID. - Action **Get User** Retrieves a single McTime user by id, including roles, address, export ids and employment details. - Action **List Assignments** Lists a McTime user's assignments to organizations, grouped by role. - Action **List Time Entries** Retrieve time entries within a date range, optionally filtered by user IDs. - Action **List Users** Retrieves the users the authenticated McTime user is allowed to see, optionally filtered by user ids, organization, role and active status. Returns at most 20 users per page. - Action **Start Clocking** Starts a running clock (stopwatch) for a McTime user. One user can have only one running clock at a time. - Action **Stop Clocking** Stops the running McTime clock for a user, turning it into a normal time entry. ## Each app on its own - [ **Fluent Support** WordPress helpdesk plugin for managing customer support tickets, with REST API and webhook integrations.](https://apiant.ai/connections/fluent-support) - [ **McTime** McTime is an easy to use Time Tracking and Payroll Software which helps teams become more productive.](https://apiant.ai/connections/mctime) Reviews ## What our customers say ## More from Fluent Support - [ **Fluent Support to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/fluent-support-to-hubspot) - [ **Fluent Support to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/fluent-support-to-salesforce) - [ **Fluent Support to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/fluent-support-to-slack) - [ **Fluent Support to Google Sheets** Google Sheets](https://apiant.ai/connect/fluent-support-to-google-sheets) - [ **Fluent Support to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/fluent-support-to-gmail) - [ **Fluent Support to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/fluent-support-to-google-calendar) ## More into McTime - [ **HubSpot to McTime** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-mctime) - [ **Salesforce to McTime** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-mctime) - [ **Google Sheets to McTime** Google Sheets](https://apiant.ai/connect/google-sheets-to-mctime) - [ **Gmail to McTime** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-mctime) - [ **Google Calendar to McTime** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-mctime) - [ **Google Drive to McTime** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-mctime) Questions ## Fluent Support and McTime, answered ### ### What can start an automation from Fluent Support? Any of Fluent Support's 2 triggers in the catalog, including New Customer and New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in McTime when something happens in Fluent Support? Any of McTime's 16 actions, including Create Client, Create Organization, Create Project and Add Assignment. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from McTime to Fluent Support? Yes. When something happens in McTime, your agent can act in Fluent Support too. This page covers both directions: McTime's triggers and Fluent Support's actions are listed here as well. ### ### Do I have to build a connector for Fluent Support or McTime? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.