# Connect Fluent Support and ikas

When **New Customer** fires in [Fluent Support](https://apiant.ai/connections/fluent-support), your agent runs **List customers** in [ikas](https://apiant.ai/connections/ikas), or **New Order** in ikas to **Add Tag to Ticket** in Fluent Support. Describe the whole flow and it is built, tested on every scenario and kept running.

Fluent Support **2** triggers Fluent Support **10** actions ikas **3** triggers ikas **10** actions

What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.

## What do you want Fluent Support and ikas to do together?

Give your AI client this address.

`https://mcp.apiant.ai`

Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.

### Set it up in your client

### Claude Code

Run this in the directory you want to work in.

`claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai`

Start Claude Code there, approve the server, and sign in in the browser page it opens.

[Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code)

### Claude, web and desktop

Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.

[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp)

### Cursor

Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.

[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp)

### Zed

Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.

[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp)

### Codex and the ChatGPT desktop app

Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.

[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp)

### Any other MCP client

Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.

[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp)

Example flows

## What Fluent Support and ikas can do together

### From Fluent Support to ikas

- When **New Customer** in Fluent Support then **List customers** in ikas
- When **New Ticket** in Fluent Support then **Add Order** in ikas

### From ikas to Fluent Support

- When **New Order** in ikas then **Add Tag to Ticket** in Fluent Support
- When **New Product** in ikas then **Create Customer** in Fluent Support

Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.

Everything your agent can do with Fluent Support and ikas

## Triggers and actions 5 triggers · 20 actions

- Trigger

**New Customer**

Triggers when a new customer is added in Fluent Support.

- Trigger

**New Ticket**

Triggers when a new support ticket is created in Fluent Support.

- Action

**Add Tag to Ticket**

Adds an existing tag to a Fluent Support ticket.

- Action

**Close Ticket**

Closes a Fluent Support ticket.

- Action

**Create Customer**

Creates a new customer in Fluent Support with their name, email, contact details and an optional note.

- Action

**Create Ticket**

Creates a new support ticket in Fluent Support for an existing customer.

- Action

**Get Ticket**

Returns a Fluent Support ticket with its customer, responses and details.

- Action

**List Customers**

Returns the customers in your Fluent Support help desk, optionally filtered by a search term.

- Action

**List Tickets**

Returns support tickets from Fluent Support, optionally matching a search term.

- Action

**Reopen Ticket**

Reopens a closed Fluent Support ticket.

- Action

**Reply to Ticket**

Adds an agent reply or internal note to a Fluent Support ticket, optionally closing the ticket.

- Action

**Update Ticket**

Updates one property of a ticket — its priority, customer priority, assigned agent or product.

- Trigger

**New Order**

Triggers when a new order is created on ikas.com.

- Trigger

**New Product**

Triggers when a new product is created on ikas.com.

- Trigger

**Updated Order**

Triggers when an order is updated on ikas.com.

- Action

**Add Order**

Creates a new order (with transactions) in the ikas store; returns Order.

- Action

**Add product**

Create a product via GraphQL mutation saveProduct (no id)

- Action

**List customers**

List customers via GraphQL query listCustomer.

- Action

**List inventory levels**

List product stock/inventory levels via GraphQL query listProductStockLocation.

- Action

**List orders**

List orders via GraphQL query listOrder.

- Action

**List products**

List products via GraphQL query listProduct.

- Action

**List Sales Channels**

Lists the store's sales channels (read-only); supplies the salesChannelIds that saveProduct requires for new products.

- Action

**Update inventory level**

Update stock quantity via GraphQL mutation saveProductStockLocations.

- Action

**Update order**

Update an order / order status via GraphQL order mutations (e.g. updateOrderLine, saveOrder)

- Action

**Update product**

Update a product via GraphQL mutation saveProduct (with id)

## Each app on its own

- [ **Fluent Support** WordPress helpdesk plugin for managing customer support tickets, with REST API and webhook integrations.](https://apiant.ai/connections/fluent-support)
- [ **ikas** ikas is a headless e-commerce platform for SME's.](https://apiant.ai/connections/ikas)

Reviews

## What our customers say

## More from Fluent Support

- [ **Fluent Support to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/fluent-support-to-hubspot)
- [ **Fluent Support to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/fluent-support-to-salesforce)
- [ **Fluent Support to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/fluent-support-to-slack)
- [ **Fluent Support to Google Sheets** Google Sheets](https://apiant.ai/connect/fluent-support-to-google-sheets)
- [ **Fluent Support to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/fluent-support-to-gmail)
- [ **Fluent Support to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/fluent-support-to-google-calendar)

## More into ikas

- [ **HubSpot to ikas** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-ikas)
- [ **Google Sheets to ikas** Google Sheets](https://apiant.ai/connect/google-sheets-to-ikas)
- [ **Gmail to ikas** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-ikas)
- [ **Google Calendar to ikas** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-ikas)
- [ **Google Drive to ikas** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-ikas)
- [ **ActiveCampaign to ikas** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-ikas)

Questions

## Fluent Support and ikas, answered

###

### What can start an automation from Fluent Support?

Any of Fluent Support's 2 triggers in the catalog, including New Customer and New Ticket. Describe the moment in plain language and your agent picks the right one.

###

### What can your agent do in ikas when something happens in Fluent Support?

Any of ikas's 10 actions, including Update inventory level, Update order, Update product and Add Order. Your agent maps the data both ways and tests every scenario before it ships.

###

### Can it also run from ikas to Fluent Support?

Yes. When something happens in ikas, your agent can act in Fluent Support too. This page covers both directions: ikas's triggers and Fluent Support's actions are listed here as well.

###

### Do I have to build a connector for Fluent Support or ikas?

No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.

###

### What happens when something fails?

Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.

###

### Is there a free plan?

Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.