--- title: "Connect Fluent Support and Grain - APIANT.ai" description: "When \"New Customer\" fires in Fluent Support, your agent runs \"Add Recording to Playlist\" in Grain." canonical: "https://apiant.ai/connect/fluent-support-to-grain" --- # Connect Fluent Support and Grain When **New Customer** fires in [Fluent Support](https://apiant.ai/connections/fluent-support), your agent runs **Add Recording to Playlist** in [Grain](https://apiant.ai/connections/grain), or **New Playlist** in Grain to **Add Tag to Ticket** in Fluent Support. Describe the whole flow and it is built, tested on every scenario and kept running. Fluent Support **2** triggers Fluent Support **10** actions Grain **4** triggers Grain **22** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Fluent Support and Grain to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Fluent Support and Grain can do together ### From Fluent Support to Grain - When **New Customer** in Fluent Support then **Add Recording to Playlist** in Grain - When **New Ticket** in Fluent Support then **Add Tag to Recording** in Grain ### From Grain to Fluent Support - When **New Playlist** in Grain then **Add Tag to Ticket** in Fluent Support - When **New Upload** in Grain then **Create Customer** in Fluent Support Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Fluent Support and Grain ## Triggers and actions 6 triggers · 32 actions - Trigger **New Customer** Triggers when a new customer is added in Fluent Support. - Trigger **New Ticket** Triggers when a new support ticket is created in Fluent Support. - Action **Add Tag to Ticket** Adds an existing tag to a Fluent Support ticket. - Action **Close Ticket** Closes a Fluent Support ticket. - Action **Create Customer** Creates a new customer in Fluent Support with their name, email, contact details and an optional note. - Action **Create Ticket** Creates a new support ticket in Fluent Support for an existing customer. - Action **Get Ticket** Returns a Fluent Support ticket with its customer, responses and details. - Action **List Customers** Returns the customers in your Fluent Support help desk, optionally filtered by a search term. - Action **List Tickets** Returns support tickets from Fluent Support, optionally matching a search term. - Action **Reopen Ticket** Reopens a closed Fluent Support ticket. - Action **Reply to Ticket** Adds an agent reply or internal note to a Fluent Support ticket, optionally closing the ticket. - Action **Update Ticket** Updates one property of a ticket — its priority, customer priority, assigned agent or product. - Trigger **New Playlist** Triggers when a new playlist is created in Grain. - Trigger **New Upload** Triggers when a new upload is created in Grain. - Trigger **Recording Added** Triggers when a new recording appears in your Grain account. - Trigger **Story Added** Triggers when a new story is created in Grain. - Action **Add Recording to Playlist** Adds a recording to a Grain playlist. - Action **Add Tag to Recording** Adds a tag to a Grain recording. - Action **Create Clip** Creates a clip from a time range of a Grain recording, snapped to whole transcript sentences. - Action **Create Playlist** Creates a Grain playlist. - Action **Delete Clip** Deletes a Grain clip. - Action **Delete Playlist** Deletes a Grain playlist. - Action **Get Playlist** Returns one Grain playlist. - Action **Get Recording** Returns one Grain recording with its participants and calendar details. - Action **Get Transcript** Returns the transcript of a Grain recording as speaker-labelled sections with timestamps. - Action **List Meeting Types** Returns the meeting types defined in your Grain workspace. - Action **List Playlists** Returns your Grain playlists, newest first, one page at a time. - Action **List Recordings** Returns your Grain recordings with their participants, optionally filtered by title or start time. - Action **List Stories** Returns your Grain stories, one page at a time. - Action **List Teams** Returns the teams in your Grain workspace. - Action **List Users** Returns the users in your Grain workspace, each with ID, name and email. - Action **Remove Recording from Playlist** Removes a recording from a Grain playlist. - Action **Remove Tag from Recording** Removes a tag from a Grain recording. - Action **Share Recording with Team** Shares a Grain recording with a team. - Action **Share Recording with User** Shares a Grain recording with a user in your workspace. - Action **Update Clip** Updates a Grain clip's title or time range. - Action **Update Playlist** Updates a Grain playlist's title or link access. - Action **Update Recording** Renames a Grain recording. ## Each app on its own - [ **Fluent Support** WordPress helpdesk plugin for managing customer support tickets, with REST API and webhook integrations.](https://apiant.ai/connections/fluent-support) - [ **Grain** Grain joins your calls to take notes, document the next steps, and file automated meeting notes in platforms...](https://apiant.ai/connections/grain) Reviews ## What our customers say ## More from Fluent Support - [ **Fluent Support to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/fluent-support-to-hubspot) - [ **Fluent Support to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/fluent-support-to-salesforce) - [ **Fluent Support to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/fluent-support-to-slack) - [ **Fluent Support to Google Sheets** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/fluent-support-to-google-sheets) - [ **Fluent Support to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/fluent-support-to-gmail) - [ **Fluent Support to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/fluent-support-to-google-calendar) ## More into Grain - [ **Google Sheets to Grain** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-grain) - [ **Gmail to Grain** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-grain) - [ **Google Calendar to Grain** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-grain) - [ **Google Drive to Grain** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-grain) - [ **ActiveCampaign to Grain** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-grain) - [ **Airtable to Grain** Organize anything with Airtable, a modern database created for everyone.](https://apiant.ai/connect/airtable-to-grain) Questions ## Fluent Support and Grain, answered ### ### What can start an automation from Fluent Support? Any of Fluent Support's 2 triggers in the catalog, including New Customer and New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Grain when something happens in Fluent Support? Any of Grain's 22 actions, including Create Clip, Create Playlist, Update Clip and Update Playlist. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Grain to Fluent Support? Yes. When something happens in Grain, your agent can act in Fluent Support too. This page covers both directions: Grain's triggers and Fluent Support's actions are listed here as well. ### ### Do I have to build a connector for Fluent Support or Grain? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Fluent Support and Grain without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.