--- title: "Connect Fluent Support to CII & UBL by InvoiceXML - APIANT.ai" description: "When \"New Customer\" fires in Fluent Support, your agent runs \"Create CII Invoice\" in CII & UBL by InvoiceXML." canonical: "https://apiant.ai/connect/fluent-support-to-cii-ubl-by-invoicexml" --- # Connect Fluent Support to CII & UBL by InvoiceXML When **New Customer** fires in [Fluent Support](https://apiant.ai/connections/fluent-support), your agent runs **Create CII Invoice** in [CII & UBL by InvoiceXML](https://apiant.ai/connections/cii-ubl-by-invoicexml). Describe the whole flow and it is built, tested on every scenario and kept running. Fluent Support **2** triggers Fluent Support **10** actions CII & UBL by InvoiceXML **14** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Fluent Support and CII & UBL by InvoiceXML to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Fluent Support can start in CII & UBL by InvoiceXML - When **New Customer** in Fluent Support then **Create CII Invoice** in CII & UBL by InvoiceXML - When **New Ticket** in Fluent Support then **Create UBL Invoice** in CII & UBL by InvoiceXML Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Fluent Support and CII & UBL by InvoiceXML ## Triggers and actions 2 triggers · 24 actions - Trigger **New Customer** Triggers when a new customer is added in Fluent Support. - Trigger **New Ticket** Triggers when a new support ticket is created in Fluent Support. - Action **Add Tag to Ticket** Adds an existing tag to a Fluent Support ticket. - Action **Close Ticket** Closes a Fluent Support ticket. - Action **Create Customer** Creates a new customer in Fluent Support with their name, email, contact details and an optional note. - Action **Create Ticket** Creates a new support ticket in Fluent Support for an existing customer. - Action **Get Ticket** Returns a Fluent Support ticket with its customer, responses and details. - Action **List Customers** Returns the customers in your Fluent Support help desk, optionally filtered by a search term. - Action **List Tickets** Returns support tickets from Fluent Support, optionally matching a search term. - Action **Reopen Ticket** Reopens a closed Fluent Support ticket. - Action **Reply to Ticket** Adds an agent reply or internal note to a Fluent Support ticket, optionally closing the ticket. - Action **Update Ticket** Updates one property of a ticket — its priority, customer priority, assigned agent or product. - Action **Convert CII to UBL** Translates a UN/CEFACT CII invoice XML into a standards-compliant UBL 2.1 XML document, enabling interoperability between systems that use different e-invoice formats. - Action **Convert UBL to CII** Transforms a UBL 2.1 invoice XML into a UN/CEFACT CII XML document, bridging compatibility between PEPPOL-based systems and CII-native accounting platforms. - Action **Create CII Invoice** Produces a UN/CEFACT Cross-Industry Invoice (CII) XML document from structured billing data, ready for submission through any EN16931-compliant e-invoicing channel. - Action **Create UBL Invoice** Generates a standards-compliant UBL 2.1 XML invoice from structured billing data including seller, buyer, line items, and payment details. - Action **Extract Invoice Attachments** Download an e-invoice's embedded attachments as a ZIP. - Action **Extract Invoice JSON** Parses a PDF invoice into machine-readable JSON, reading embedded CII or UBL XML when available and applying AI-based extraction as a fallback for unstructured PDFs. - Action **Extract Invoice XML** Pull the CII or UBL XML out of an e-invoice PDF. - Action **Parse Invoice JSON** AI-parse any PDF invoice — messy, scanned, or handwritten — into structured JSON. - Action **Render CII to PDF** Produce a human-readable PDF from a CII e-invoice. - Action **Render UBL to PDF** Produce a human-readable PDF from a UBL e-invoice. - Action **Transform PDF to CII** Reads an existing PDF invoice and produces a UN/CEFACT CII XML document using AI-powered data extraction. Ideal for digitising paper-based or scanned invoices into a structured CII format. Note: AI can make mistakes; review output before sending. - Action **Transform PDF to UBL** Reads an existing PDF invoice and produces a UBL 2.1 XML document using AI-powered data extraction. Useful for onboarding legacy invoices into structured e-invoicing workflows. Note: AI can make mistakes; review output before sending. - Action **Validate CII Invoice** Verifies a UN/CEFACT CII invoice XML against EN16931 semantic rules and XSD schema, returning a detailed compliance report including any rule failures or data inconsistencies. - Action **Validate UBL Invoice** Checks a UBL 2.1 invoice XML against EN16931 business rules and schema constraints, returning a structured validation report with any rule violations or structural errors. ## Each app on its own - [ **Fluent Support** WordPress helpdesk plugin for managing customer support tickets, with REST API and webhook integrations.](https://apiant.ai/connections/fluent-support) - [ **CII & UBL by InvoiceXML** CII & UBL by InvoiceXML is an e-invoice compliance service for creating, converting, validating, and...](https://apiant.ai/connections/cii-ubl-by-invoicexml) Reviews ## What our customers say ## More from Fluent Support - [ **Fluent Support to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/fluent-support-to-hubspot) - [ **Fluent Support to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/fluent-support-to-salesforce) - [ **Fluent Support to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/fluent-support-to-slack) - [ **Fluent Support to Google Sheets** Google Sheets](https://apiant.ai/connect/fluent-support-to-google-sheets) - [ **Fluent Support to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/fluent-support-to-gmail) - [ **Fluent Support to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/fluent-support-to-google-calendar) ## More into CII & UBL by InvoiceXML - [ **HubSpot to CII & UBL by InvoiceXML** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-cii-ubl-by-invoicexml) - [ **Salesforce to CII & UBL by InvoiceXML** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-cii-ubl-by-invoicexml) - [ **Slack to CII & UBL by InvoiceXML** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-cii-ubl-by-invoicexml) - [ **Google Sheets to CII & UBL by InvoiceXML** Google Sheets](https://apiant.ai/connect/google-sheets-to-cii-ubl-by-invoicexml) - [ **Gmail to CII & UBL by InvoiceXML** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-cii-ubl-by-invoicexml) - [ **Google Calendar to CII & UBL by InvoiceXML** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-cii-ubl-by-invoicexml) Questions ## Fluent Support and CII & UBL by InvoiceXML, answered ### ### What can start an automation from Fluent Support? Any of Fluent Support's 2 triggers in the catalog, including New Customer and New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in CII & UBL by InvoiceXML when something happens in Fluent Support? Any of CII & UBL by InvoiceXML's 14 actions, including Create CII Invoice, Create UBL Invoice, Convert CII to UBL and Convert UBL to CII. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from CII & UBL by InvoiceXML to Fluent Support? CII & UBL by InvoiceXML has no triggers in the catalog today, so automations start in Fluent Support. If you need the other direction, ask: your agent reads CII & UBL by InvoiceXML's API documentation and adds it. ### ### Do I have to build a connector for Fluent Support or CII & UBL by InvoiceXML? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Fluent Support and CII & UBL by InvoiceXML without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.