# Connect Files.com and Request Tracker (RT) When **Automation Run Completed** fires in [Files.com](https://apiant.ai/connections/files-com), your agent runs **Create Ticket** in [Request Tracker (RT)](https://apiant.ai/connections/request-tracker-rt), or **Ticket Created** in Request Tracker (RT) to **Add User to Group** in Files.com. Describe the whole flow and it is built, tested on every scenario and kept running. Files.com **7** triggers Files.com **16** actions Request Tracker (RT) **3** triggers Request Tracker (RT) **19** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Files.com and Request Tracker (RT) to do together? Give your AI client this address. `https://mcp.apiant.ai` Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Files.com and Request Tracker (RT) can do together ### From Files.com to Request Tracker (RT) - When **Automation Run Completed** in Files.com then **Create Ticket** in Request Tracker (RT) - When **Group Created** in Files.com then **Update ticket** in Request Tracker (RT) ### From Request Tracker (RT) to Files.com - When **Ticket Created** in Request Tracker (RT) then **Add User to Group** in Files.com - When **Ticket Status Changed** in Request Tracker (RT) then **Update User** in Files.com Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Files.com and Request Tracker (RT) ## Triggers and actions 10 triggers · 35 actions - Trigger **Automation Run Completed** Triggered when a run of the selected Files.com automation finishes, whether it succeeded, failed or was canceled. Each run is reported once, after it completes. - Trigger **File Deleted** Triggered when a file or folder is deleted in Files.com. Reports the path that was deleted and who deleted it. - Trigger **Group Created** Triggered when a new group is created in Files.com. Reports the group's name, members and login permissions. - Trigger **New File or Folder Created** Triggered when a file or folder is created in Files.com, whether uploaded, copied or created by an automation. Reports the new path and who created it. - Trigger **New File Uploaded** Triggered when a new file appears in the folder you choose. Reports the file's path, name, size and last-modified time. - Trigger **Share Link Created** Triggered when a new share link is created in Files.com. Reports the link's public address, what it shares and when it expires. - Trigger **User Created** Triggered when a new user is created in Files.com. Reports the user's name, username, email and login permissions. - Action **Add User to Group** Adds an existing Files.com user to a group, optionally as a group administrator. Returns the new group membership, including the group name and the user's username. - Action **Copy File** Copies a file or folder in Files.com to a new path, leaving the original in place. Returns the copy status, plus a migration ID when a large copy continues in the background. - Action **Create Folder** Creates a folder at the given path in Files.com, optionally creating any missing parent folders. Returns the new folder's path, name and creation details. - Action **Create Group** Creates a group in Files.com, optionally with its starting members, group administrators and login-protocol permissions. Returns the new group including its ID. - Action **Create Share Link** Creates a public share link for one or more files or folders in Files.com, optionally password-protected, expiring or use-limited. Returns the link's public address. - Action **Delete File** Deletes a file or folder from Files.com at the given path. Deleting a folder that still has contents requires the recursive option. - Action **Delete Folder** Deletes a folder from Files.com at the given path. Use the recursive option to delete a folder that still has files or subfolders in it. - Action **Delete Group** Deletes a group from Files.com by its ID. The group's members keep their own accounts; only the group is removed. - Action **Delete User** Deletes a user from Files.com by their ID, removing their access to the site. - Action **Download File** Gets a temporary download address for a file in Files.com, along with the file's name, size and checksums. Pass the download address to a later step to fetch or attach the file. - Action **List Folder Contents** Lists the files and folders inside a Files.com folder, with each item's path, name, type, size and last-modified time. - Action **Move File** Moves or renames a file or folder in Files.com to a new path. The original path no longer exists afterwards. - Action **Remove User from Group** Removes a user from a Files.com group. Looks up the membership for the group and user you name, then removes it. - Action **Run Automation** Starts a run of the Files.com automation you choose, the same as pressing Run in Files.com. The run continues in the background. - Action **Update User** Updates a Files.com user's details, login permissions and access settings. Fields you leave blank keep their current values. - Action **Upload File** Uploads a file into Files.com at the path you choose, fetching the bytes from the file's web address. Returns the stored file's path, name and size. - Trigger **Ticket Correspondence** Triggers when a ticket is replied to (that is, corresponded with). - Trigger **Ticket Created** Triggers when a new Request Tracker ticket is created. - Trigger **Ticket Status Changed** Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status. - Action **Add asset** Create an asset. - Action **Add user** Create a user. - Action **Comment on a Ticket** Add an internal comment to a ticket and send to any internal watchers. - Action **Create Ticket** Create a new ticket in Request Tracker. - Action **Find Attachment** Locate an attachment by ID. - Action **Find Ticket** Locate a ticket by ID. - Action **Find Tickets** Issue a query to find matching tickets. - Action **Find Transaction** Find a transaction by ID - Action **Get asset** Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields. - Action **Get queue** Get a queue by id or name. - Action **Get user** Get a user by id or name. - Action **List queues** List all queues visible to user. - Action **List ticket history** List transactions of a ticket. - Action **Reply to a Ticket** Reply to the requestor and any internal or external watchers of a ticket. - Action **Update ticket** General ticket update (Owner, Priority, Queue, custom fields). - Action **Update Ticket Due Date** Update the due date of a ticket. - Action **Update Ticket Status** Update the status of a ticket. - Action **Update Ticket Subject** Update the subject of a ticket. - Action **Update user** Update a user. ## Each app on its own - [ **Files.com** Files.com is Smart Cloud Storage for modern teams.](https://apiant.ai/connections/files-com) - [ **Request Tracker (RT)** Request Tracker (RT) is an open-source, enterprise-grade ticketing system.](https://apiant.ai/connections/request-tracker-rt) Reviews ## What our customers say ## More from Files.com - [ **Files.com to CVE.report** CVE records with NVD KEV and EPSS enrichment](https://apiant.ai/connect/files-com-to-cve-report) - [ **Files.com to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/files-com-to-hubspot) - [ **Files.com to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/files-com-to-salesforce) - [ **Files.com to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/files-com-to-slack) - [ **Files.com to Google Sheets** Google Sheets](https://apiant.ai/connect/files-com-to-google-sheets) - [ **Files.com to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/files-com-to-gmail) ## More into Request Tracker (RT) - [ **HubSpot to Request Tracker (RT)** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-request-tracker-rt) - [ **Google Sheets to Request Tracker (RT)** Google Sheets](https://apiant.ai/connect/google-sheets-to-request-tracker-rt) - [ **Gmail to Request Tracker (RT)** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-request-tracker-rt) - [ **Google Calendar to Request Tracker (RT)** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-request-tracker-rt) - [ **Google Drive to Request Tracker (RT)** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-request-tracker-rt) - [ **Mailchimp to Request Tracker (RT)** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-request-tracker-rt) Questions ## Files.com and Request Tracker (RT), answered ### ### What can start an automation from Files.com? Any of Files.com's 7 triggers in the catalog, including Automation Run Completed, Group Created, New File or Folder Created and New File Uploaded. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Request Tracker (RT) when something happens in Files.com? Any of Request Tracker (RT)'s 19 actions, including Create Ticket, Update ticket, Update Ticket Due Date and Update Ticket Status. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Request Tracker (RT) to Files.com? Yes. When something happens in Request Tracker (RT), your agent can act in Files.com too. This page covers both directions: Request Tracker (RT)'s triggers and Files.com's actions are listed here as well. ### ### Do I have to build a connector for Files.com or Request Tracker (RT)? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.