--- title: "Connect Files.com and incident.io - APIANT.ai" description: "When \"Automation Run Completed\" fires in Files.com, your agent runs \"Find Users On-Call\" in incident.io." canonical: "https://apiant.ai/connect/files-com-to-incident-io" --- # Connect Files.com and incident.io When **Automation Run Completed** fires in [Files.com](https://apiant.ai/connections/files-com), your agent runs **Find Users On-Call** in [incident.io](https://apiant.ai/connections/incident-io), or **New Incident** in incident.io to **Add User to Group** in Files.com. Describe the whole flow and it is built, tested on every scenario and kept running. Files.com **7** triggers Files.com **16** actions incident.io **1** trigger incident.io **10** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Files.com and incident.io to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Files.com and incident.io can do together ### From Files.com to incident.io - When **Automation Run Completed** in Files.com then **Find Users On-Call** in incident.io - When **Group Created** in Files.com then **Add follow-up** in incident.io ### From incident.io to Files.com - When **New Incident** in incident.io then **Add User to Group** in Files.com - When **New Incident** in incident.io then **Update User** in Files.com Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Files.com and incident.io ## Triggers and actions 8 triggers · 26 actions - Trigger **Automation Run Completed** Triggered when a run of the selected Files.com automation finishes, whether it succeeded, failed or was canceled. Each run is reported once, after it completes. - Trigger **File Deleted** Triggered when a file or folder is deleted in Files.com. Reports the path that was deleted and who deleted it. - Trigger **Group Created** Triggered when a new group is created in Files.com. Reports the group's name, members and login permissions. - Trigger **New File or Folder Created** Triggered when a file or folder is created in Files.com, whether uploaded, copied or created by an automation. Reports the new path and who created it. - Trigger **New File Uploaded** Triggered when a new file appears in the folder you choose. Reports the file's path, name, size and last-modified time. - Trigger **Share Link Created** Triggered when a new share link is created in Files.com. Reports the link's public address, what it shares and when it expires. - Trigger **User Created** Triggered when a new user is created in Files.com. Reports the user's name, username, email and login permissions. - Action **Add User to Group** Adds an existing Files.com user to a group, optionally as a group administrator. Returns the new group membership, including the group name and the user's username. - Action **Copy File** Copies a file or folder in Files.com to a new path, leaving the original in place. Returns the copy status, plus a migration ID when a large copy continues in the background. - Action **Create Folder** Creates a folder at the given path in Files.com, optionally creating any missing parent folders. Returns the new folder's path, name and creation details. - Action **Create Group** Creates a group in Files.com, optionally with its starting members, group administrators and login-protocol permissions. Returns the new group including its ID. - Action **Create Share Link** Creates a public share link for one or more files or folders in Files.com, optionally password-protected, expiring or use-limited. Returns the link's public address. - Action **Delete File** Deletes a file or folder from Files.com at the given path. Deleting a folder that still has contents requires the recursive option. - Action **Delete Folder** Deletes a folder from Files.com at the given path. Use the recursive option to delete a folder that still has files or subfolders in it. - Action **Delete Group** Deletes a group from Files.com by its ID. The group's members keep their own accounts; only the group is removed. - Action **Delete User** Deletes a user from Files.com by their ID, removing their access to the site. - Action **Download File** Gets a temporary download address for a file in Files.com, along with the file's name, size and checksums. Pass the download address to a later step to fetch or attach the file. - Action **List Folder Contents** Lists the files and folders inside a Files.com folder, with each item's path, name, type, size and last-modified time. - Action **Move File** Moves or renames a file or folder in Files.com to a new path. The original path no longer exists afterwards. - Action **Remove User from Group** Removes a user from a Files.com group. Looks up the membership for the group and user you name, then removes it. - Action **Run Automation** Starts a run of the Files.com automation you choose, the same as pressing Run in Files.com. The run continues in the background. - Action **Update User** Updates a Files.com user's details, login permissions and access settings. Fields you leave blank keep their current values. - Action **Upload File** Uploads a file into Files.com at the path you choose, fetching the bytes from the file's web address. Returns the stored file's path, name and size. - Trigger **New Incident** Triggers when a new incident is declared in incident.io, optionally limited to a status, severity, incident type or mode. - Action **Add follow-up** Creates a follow-up on an incident, with an optional description, assignee, team, category, priority and labels. - Action **Add incident update** Shares an update on an incident: a message, a move to a new status, a new severity, or any combination. - Action **Create Incident** Creates a new incident in incident.io, optionally setting its severity, type, status, roles, timestamps and custom fields. - Action **Find Users On-Call** Finds the users on-call for a schedule over a window of time (or right now), returning each effective shift with its user after overrides are applied. - Action **Get incident** Returns a single incident, including its status, severity, role assignments, timestamps and custom field values. - Action **Get Schedule** Returns a single on-call schedule, including its rotations, time zone and current shifts. - Action **List actions** Returns the actions recorded on incidents in your incident.io organisation, optionally filtered by incident, incident mode, or created/updated date. - Action **List schedules** Returns every on-call schedule configured in your incident.io account, including its rotations and who is currently on shift. - Action **List severities** Returns every incident severity configured for your incident.io organisation. - Action **List users** Returns the users in your incident.io account, optionally filtered by email address or Slack user ID. ## Each app on its own - [ **Files.com** Files.com is Smart Cloud Storage for modern teams.](https://apiant.ai/connections/files-com) - [ **incident.io** incident.io is an incident management platform, designed for your entire organisation.](https://apiant.ai/connections/incident-io) Reviews ## What our customers say ## More from Files.com - [ **Files.com to CVE.report** CVE records with NVD KEV and EPSS enrichment](https://apiant.ai/connect/files-com-to-cve-report) - [ **Files.com to LeadSimple** LeadSimple is the CRM that property management and real estate companies use to scale and grow.](https://apiant.ai/connect/files-com-to-leadsimple) - [ **Files.com to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/files-com-to-hubspot) - [ **Files.com to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/files-com-to-salesforce) - [ **Files.com to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/files-com-to-slack) - [ **Files.com to Google Sheets** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/files-com-to-google-sheets) ## More into incident.io - [ **HubSpot to incident.io** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-incident-io) - [ **Google Sheets to incident.io** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-incident-io) - [ **Gmail to incident.io** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-incident-io) - [ **Google Calendar to incident.io** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-incident-io) - [ **Google Drive to incident.io** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-incident-io) - [ **ActiveCampaign to incident.io** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-incident-io) Questions ## Files.com and incident.io, answered ### ### What can start an automation from Files.com? Any of Files.com's 7 triggers in the catalog, including Automation Run Completed, Group Created, New File or Folder Created and New File Uploaded. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in incident.io when something happens in Files.com? Any of incident.io's 10 actions, including Create Incident, Add follow-up, Add incident update and Find Users On-Call. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from incident.io to Files.com? Yes. When something happens in incident.io, your agent can act in Files.com too. This page covers both directions: incident.io's triggers and Files.com's actions are listed here as well. ### ### Do I have to build a connector for Files.com or incident.io? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Files.com and incident.io without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.