---
title: "Connect Facebook Messenger and ServiceNow - APIANT.ai"
description: "When \"New Message Sent to Page\" fires in Facebook Messenger, your agent runs \"Add File Attachment to Record\" in ServiceNow."
canonical: "https://apiant.ai/connect/facebook-messenger-to-servicenow"
---

# Connect Facebook Messenger and ServiceNow

When **New Message Sent to Page** fires in [Facebook Messenger](https://apiant.ai/connections/facebook-messenger), your agent runs **Add File Attachment to Record** in [ServiceNow](https://apiant.ai/connections/servicenow), or **New Attachment Added** in ServiceNow to **Send Media Message** in Facebook Messenger. Describe the whole flow and it is built, tested on every scenario and kept running.

Facebook Messenger **1** trigger Facebook Messenger **8** actions ServiceNow **7** triggers ServiceNow **7** actions

What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.

## What do you want Facebook Messenger and ServiceNow to do together?

Give your AI client this address.

`https://mcp.apiant.ai`

One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.

### Set it up in your client

### Claude Code

Run this in the directory you want to work in.

`claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai`

Start Claude Code there, approve the server, and sign in in the browser page it opens.

[Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code)

### Claude, web and desktop

Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.

[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp)

### Cursor

Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.

[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp)

### Zed

Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.

[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp)

### Codex and the ChatGPT desktop app

Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.

[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp)

### Any other MCP client

Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.

[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp)

Example flows

## What Facebook Messenger and ServiceNow can do together

### From Facebook Messenger to ServiceNow

- When **New Message Sent to Page** in Facebook Messenger then **Add File Attachment to Record** in ServiceNow
- When **New Message Sent to Page** in Facebook Messenger then **Create Record** in ServiceNow

### From ServiceNow to Facebook Messenger

- When **New Attachment Added** in ServiceNow then **Send Media Message** in Facebook Messenger
- When **New Comment Added** in ServiceNow then **Send Message** in Facebook Messenger

Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.

Everything your agent can do with Facebook Messenger and ServiceNow

## Triggers and actions 8 triggers · 15 actions

- Trigger

**New Message Sent to Page**

Triggers when someone sends your Facebook Page a new Messenger message.

- Action

**Get Conversation Messages**

Returns the messages in one Messenger conversation of a Facebook Page, newest first.

- Action

**Get Message Details**

Returns one Messenger message sent to or from a Facebook Page.

- Action

**Get Page Conversations**

Lists a Facebook Page's Messenger conversations, newest first.

- Action

**Get User Pages**

Retrieves a list of pages the user manages, including tasks and access tokens.

- Action

**Mark Message Seen**

Marks a person's latest Messenger message to a Facebook Page as seen.

- Action

**Send Media Message**

Sends an image, video, audio clip or file over Messenger from a Facebook Page to a person who has messaged the Page.

- Action

**Send Message**

Sends a Messenger text message from a Facebook Page to a person who has messaged the Page.

- Action

**Toggle Typing Indicator**

Shows or hides the typing indicator in a person's Messenger conversation with a Facebook Page.

- Trigger

**New Attachment Added**

Triggered when a new attachment is added.

- Trigger

**New Comment Added**

Triggered when a new comment is added to a record. Queries the ServiceNow journal field table for comment entries.

- Trigger

**New Record**

Polls the specified ServiceNow table and fires for each new record, ordered by creation time. Optionally filter with an encoded query.

- Trigger

**New Work Note Added**

Triggered when a new work note is added to a record (e.g. incident) in ServiceNow.

- Trigger

**New Work Notes (Cisco)**

Gets new work notes from incidents in ServiceNow. Queries the configured table (default incident) for rows updated in the last day, returning each record's comments_and_work_notes journal (display value) and sys_id.

- Trigger

**Two-way sync new and updated incidents (Cisco)**

A trigger for two-way syncing new and updated incidents. Can only be used with two-way sync actions.

- Trigger

**Two-way sync new and updated tables**

A trigger for two-way syncing new and updated table records. Polls a ServiceNow table for records ordered by sys_updated_on so new and changed rows are detected. Can only be used with two-way sync actions.

- Action

**Add Comment to Incident**

Adds a customer-visible comment to an incident (by sys_id) via the incident table.

- Action

**Add File Attachment to Record**

Attaches a file to a record via the ServiceNow Attachment API. Provide the table name, record sys_id, file name, content type, and file content.

- Action

**Add Work Note to Incident**

Adds an internal work note to an incident (by sys_id) via the incident table.

- Action

**Create Record**

Creates a new record in the specified ServiceNow table (e.g. incident, task, problem, cmdb_ci). Pass the field values as a JSON object.

- Action

**Delete Record**

Deletes a record by sys_id from the specified ServiceNow table.

- Action

**List Records**

Lists records from the specified ServiceNow table. Optionally filter with an encoded query (sysparm_query), e.g. active=true^priority=1. Returns the result array, paginated.

- Action

**Update Record**

Updates an existing record (by sys_id) in the specified ServiceNow table. Pass changed field values as a JSON object.

## Each app on its own

- [ **Facebook Messenger** Facebook Messenger is a messaging app and platform.](https://apiant.ai/connections/facebook-messenger)
- [ **ServiceNow** ServiceNow is a digital workflow and IT service management platform.](https://apiant.ai/connections/servicenow)

Reviews

## What our customers say

## More from Facebook Messenger

- [ **Facebook Messenger to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/facebook-messenger-to-hubspot)
- [ **Facebook Messenger to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/facebook-messenger-to-salesforce)
- [ **Facebook Messenger to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/facebook-messenger-to-slack)
- [ **Facebook Messenger to Google Sheets** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/facebook-messenger-to-google-sheets)
- [ **Facebook Messenger to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/facebook-messenger-to-gmail)
- [ **Facebook Messenger to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/facebook-messenger-to-google-calendar)

## More into ServiceNow

- [ **Gmail to ServiceNow** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-servicenow)
- [ **PandaDoc to ServiceNow** PandaDoc helps you build and deliver sales quotes and proposals and track presentations and close deals...](https://apiant.ai/connect/pandadoc-to-servicenow)
- [ **HubSpot to ServiceNow** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-servicenow)
- [ **Salesforce to ServiceNow** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-servicenow)
- [ **Google Sheets to ServiceNow** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-servicenow)
- [ **Google Calendar to ServiceNow** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-servicenow)

Questions

## Facebook Messenger and ServiceNow, answered

###

### What can start an automation from Facebook Messenger?

Any of Facebook Messenger's 1 trigger in the catalog, including New Message Sent to Page. Describe the moment in plain language and your agent picks the right one.

###

### What can your agent do in ServiceNow when something happens in Facebook Messenger?

Any of ServiceNow's 7 actions, including Create Record, Update Record, Add Comment to Incident and Add File Attachment to Record. Your agent maps the data both ways and tests every scenario before it ships.

###

### Can it also run from ServiceNow to Facebook Messenger?

Yes. When something happens in ServiceNow, your agent can act in Facebook Messenger too. This page covers both directions: ServiceNow's triggers and Facebook Messenger's actions are listed here as well.

###

### Do I have to build a connector for Facebook Messenger or ServiceNow?

No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.

###

### Can my AI client use Facebook Messenger and ServiceNow without building an automation?

Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.

###

### What happens when something fails?

Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.

###

### Is there a free plan?

Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.