--- title: "Connect Facebook Messenger and Returnless - APIANT.ai" description: "When \"New Message Sent to Page\" fires in Facebook Messenger, your agent runs \"Find customers\" in Returnless." canonical: "https://apiant.ai/connect/facebook-messenger-to-returnless" --- # Connect Facebook Messenger and Returnless When **New Message Sent to Page** fires in [Facebook Messenger](https://apiant.ai/connections/facebook-messenger), your agent runs **Find customers** in [Returnless](https://apiant.ai/connections/returnless), or **Request Created** in Returnless to **Send Media Message** in Facebook Messenger. Describe the whole flow and it is built, tested on every scenario and kept running. Facebook Messenger **1** trigger Facebook Messenger **8** actions Returnless **2** triggers Returnless **16** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Facebook Messenger and Returnless to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Facebook Messenger and Returnless can do together ### From Facebook Messenger to Returnless - When **New Message Sent to Page** in Facebook Messenger then **Find customers** in Returnless - When **New Message Sent to Page** in Facebook Messenger then **Add note** in Returnless ### From Returnless to Facebook Messenger - When **Request Created** in Returnless then **Send Media Message** in Facebook Messenger - When **Return Created** in Returnless then **Send Message** in Facebook Messenger Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Facebook Messenger and Returnless ## Triggers and actions 3 triggers · 24 actions - Trigger **New Message Sent to Page** Triggers when someone sends your Facebook Page a new Messenger message. - Action **Get Conversation Messages** Returns the messages in one Messenger conversation of a Facebook Page, newest first. - Action **Get Message Details** Returns one Messenger message sent to or from a Facebook Page. - Action **Get Page Conversations** Lists a Facebook Page's Messenger conversations, newest first. - Action **Get User Pages** Retrieves a list of pages the user manages, including tasks and access tokens. - Action **Mark Message Seen** Marks a person's latest Messenger message to a Facebook Page as seen. - Action **Send Media Message** Sends an image, video, audio clip or file over Messenger from a Facebook Page to a person who has messaged the Page. - Action **Send Message** Sends a Messenger text message from a Facebook Page to a person who has messaged the Page. - Action **Toggle Typing Indicator** Shows or hides the typing indicator in a person's Messenger conversation with a Facebook Page. - Trigger **Request Created** Triggers when a customer creates a new return request that needs approval. - Trigger **Return Created** Triggers when a new return is created, including a request once it is approved. - Action **Add note** Adds an internal note to a return or return request. - Action **Add Request** Creates a return request in Returnless for items from an existing sales order. - Action **Approve a Request** Approves a return request in Returnless so the customer can send the items back. - Action **Approve a Request Without Shipment** Approves a pending return request without a return shipment, so the customer keeps the items. - Action **Find customers** Returns the customers in your Returnless account that match an email address. - Action **Find products** Returns the products in your Returnless account that match a SKU. - Action **Find Requests** Finds a Request in your Returnless account. - Action **Find Returns** Finds returns (return orders) in Returnless by return number. - Action **Find sales orders** Finds sales orders in Returnless by order number. - Action **Get customer** Returns a single Returnless customer by its id. - Action **Get Request (By Request ID)** Returns a single return request (return order) from Returnless by its ID. - Action **Get Return (By Return ID)** Returns a single return in Returnless, with all of its details, by its return ID. - Action **Get sales order** Returns a single sales order by its ID, including its customer, address and order details. - Action **List return reasons** Returns the return reasons configured in your Returnless account. - Action **Reject Request** Rejects a pending return request in Returnless. - Action **Update return** Changes the status of a return, such as Checked, Approved or Resolved. ## Each app on its own - [ **Facebook Messenger** Facebook Messenger is a messaging app and platform.](https://apiant.ai/connections/facebook-messenger) - [ **Returnless** Returnless gives e-commerce businesses a way to get their returns in check.](https://apiant.ai/connections/returnless) Reviews ## What our customers say ## More from Facebook Messenger - [ **Facebook Messenger to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/facebook-messenger-to-hubspot) - [ **Facebook Messenger to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/facebook-messenger-to-salesforce) - [ **Facebook Messenger to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/facebook-messenger-to-slack) - [ **Facebook Messenger to Google Sheets** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/facebook-messenger-to-google-sheets) - [ **Facebook Messenger to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/facebook-messenger-to-gmail) - [ **Facebook Messenger to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/facebook-messenger-to-google-calendar) ## More into Returnless - [ **HubSpot to Returnless** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-returnless) - [ **Google Sheets to Returnless** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-returnless) - [ **Gmail to Returnless** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-returnless) - [ **Google Calendar to Returnless** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-returnless) - [ **Google Drive to Returnless** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-returnless) - [ **Mailchimp to Returnless** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-returnless) Questions ## Facebook Messenger and Returnless, answered ### ### What can start an automation from Facebook Messenger? Any of Facebook Messenger's 1 trigger in the catalog, including New Message Sent to Page. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Returnless when something happens in Facebook Messenger? Any of Returnless's 16 actions, including Update return, Add note, Add Request and Approve a Request. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Returnless to Facebook Messenger? Yes. When something happens in Returnless, your agent can act in Facebook Messenger too. This page covers both directions: Returnless's triggers and Facebook Messenger's actions are listed here as well. ### ### Do I have to build a connector for Facebook Messenger or Returnless? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Facebook Messenger and Returnless without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.