--- title: "Connect Facebook Messenger and LiveAgent - APIANT.ai" description: "When \"New Message Sent to Page\" fires in Facebook Messenger, your agent runs \"List conversation messages\" in LiveAgent." canonical: "https://apiant.ai/connect/facebook-messenger-to-liveagent" --- # Connect Facebook Messenger and LiveAgent When **New Message Sent to Page** fires in [Facebook Messenger](https://apiant.ai/connections/facebook-messenger), your agent runs **List conversation messages** in [LiveAgent](https://apiant.ai/connections/liveagent), or **New conversation** in LiveAgent to **Get Conversation Messages** in Facebook Messenger. Describe the whole flow and it is built, tested on every scenario and kept running. Facebook Messenger **1** trigger Facebook Messenger **8** actions LiveAgent **3** triggers LiveAgent **7** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Facebook Messenger and LiveAgent to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Facebook Messenger and LiveAgent can do together ### From Facebook Messenger to LiveAgent - When **New Message Sent to Page** in Facebook Messenger then **List conversation messages** in LiveAgent - When **New Message Sent to Page** in Facebook Messenger then **Add customer group** in LiveAgent ### From LiveAgent to Facebook Messenger - When **New conversation** in LiveAgent then **Get Conversation Messages** in Facebook Messenger - When **New Customer** in LiveAgent then **Send Media Message** in Facebook Messenger Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Facebook Messenger and LiveAgent ## Triggers and actions 4 triggers · 15 actions - Trigger **New Message Sent to Page** Triggers when someone sends your Facebook Page a new Messenger message. - Action **Get Conversation Messages** Returns the messages in one Messenger conversation of a Facebook Page, newest first. - Action **Get Message Details** Returns one Messenger message sent to or from a Facebook Page. - Action **Get Page Conversations** Lists a Facebook Page's Messenger conversations, newest first. - Action **Get User Pages** Retrieves a list of pages the user manages, including tasks and access tokens. - Action **Mark Message Seen** Marks a person's latest Messenger message to a Facebook Page as seen. - Action **Send Media Message** Sends an image, video, audio clip or file over Messenger from a Facebook Page to a person who has messaged the Page. - Action **Send Message** Sends a Messenger text message from a Facebook Page to a person who has messaged the Page. - Action **Toggle Typing Indicator** Shows or hides the typing indicator in a person's Messenger conversation with a Facebook Page. - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. ## Each app on its own - [ **Facebook Messenger** Facebook Messenger is a messaging app and platform.](https://apiant.ai/connections/facebook-messenger) - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) Reviews ## What our customers say ## More from Facebook Messenger - [ **Facebook Messenger to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/facebook-messenger-to-hubspot) - [ **Facebook Messenger to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/facebook-messenger-to-salesforce) - [ **Facebook Messenger to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/facebook-messenger-to-slack) - [ **Facebook Messenger to Google Sheets** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/facebook-messenger-to-google-sheets) - [ **Facebook Messenger to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/facebook-messenger-to-gmail) - [ **Facebook Messenger to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/facebook-messenger-to-google-calendar) ## More into LiveAgent - [ **HubSpot to LiveAgent** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-liveagent) - [ **Google Sheets to LiveAgent** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-liveagent) - [ **Gmail to LiveAgent** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-liveagent) - [ **Google Calendar to LiveAgent** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-liveagent) - [ **Google Drive to LiveAgent** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-liveagent) - [ **ActiveCampaign to LiveAgent** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-liveagent) Questions ## Facebook Messenger and LiveAgent, answered ### ### What can start an automation from Facebook Messenger? Any of Facebook Messenger's 1 trigger in the catalog, including New Message Sent to Page. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in LiveAgent when something happens in Facebook Messenger? Any of LiveAgent's 7 actions, including Add customer group, Add tag, Get conversation and List conversation messages. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from LiveAgent to Facebook Messenger? Yes. When something happens in LiveAgent, your agent can act in Facebook Messenger too. This page covers both directions: LiveAgent's triggers and Facebook Messenger's actions are listed here as well. ### ### Do I have to build a connector for Facebook Messenger or LiveAgent? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Facebook Messenger and LiveAgent without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.