--- title: "Connect Facebook Messenger and Jitbit Helpdesk - APIANT.ai" description: "When \"New Message Sent to Page\" fires in Facebook Messenger, your agent runs \"Add tag to ticket\" in Jitbit Helpdesk." canonical: "https://apiant.ai/connect/facebook-messenger-to-jitbit-helpdesk" --- # Connect Facebook Messenger and Jitbit Helpdesk When **New Message Sent to Page** fires in [Facebook Messenger](https://apiant.ai/connections/facebook-messenger), your agent runs **Add tag to ticket** in [Jitbit Helpdesk](https://apiant.ai/connections/jitbit-helpdesk), or **New Ticket** in Jitbit Helpdesk to **Send Media Message** in Facebook Messenger. Describe the whole flow and it is built, tested on every scenario and kept running. Facebook Messenger **1** trigger Facebook Messenger **8** actions Jitbit Helpdesk **1** trigger Jitbit Helpdesk **19** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Facebook Messenger and Jitbit Helpdesk to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Facebook Messenger and Jitbit Helpdesk can do together ### From Facebook Messenger to Jitbit Helpdesk - When **New Message Sent to Page** in Facebook Messenger then **Add tag to ticket** in Jitbit Helpdesk - When **New Message Sent to Page** in Facebook Messenger then **Create Ticket** in Jitbit Helpdesk ### From Jitbit Helpdesk to Facebook Messenger - When **New Ticket** in Jitbit Helpdesk then **Send Media Message** in Facebook Messenger - When **New Ticket** in Jitbit Helpdesk then **Send Message** in Facebook Messenger Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Facebook Messenger and Jitbit Helpdesk ## Triggers and actions 2 triggers · 27 actions - Trigger **New Message Sent to Page** Triggers when someone sends your Facebook Page a new Messenger message. - Action **Get Conversation Messages** Returns the messages in one Messenger conversation of a Facebook Page, newest first. - Action **Get Message Details** Returns one Messenger message sent to or from a Facebook Page. - Action **Get Page Conversations** Lists a Facebook Page's Messenger conversations, newest first. - Action **Get User Pages** Retrieves a list of pages the user manages, including tasks and access tokens. - Action **Mark Message Seen** Marks a person's latest Messenger message to a Facebook Page as seen. - Action **Send Media Message** Sends an image, video, audio clip or file over Messenger from a Facebook Page to a person who has messaged the Page. - Action **Send Message** Sends a Messenger text message from a Facebook Page to a person who has messaged the Page. - Action **Toggle Typing Indicator** Shows or hides the typing indicator in a person's Messenger conversation with a Facebook Page. - Trigger **New Ticket** Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag. - Action **Add article** Creates a new knowledge base article in a category. - Action **Add asset** Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier. - Action **Add company** Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken. - Action **Add tag to ticket** Adds a tag to a ticket. The tag is created if it does not already exist. - Action **Add time spent** Logs a time spent entry on a ticket under the connected user. Requires technician permissions. - Action **Create New Reply** Posts a new reply (comment) to an existing helpdesk ticket. - Action **Create Ticket** Creates a new helpdesk ticket in a category, with a subject, body and priority. - Action **Create User** Creates a new helpdesk user. Requires administrator permissions. - Action **Find Ticket** Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets. - Action **Find User** Finds a helpdesk user by their email address and returns their profile. - Action **Get Article** Returns a knowledge base article with its full content, category, tags and attachments. - Action **Get ticket** Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values. - Action **List Companies** Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account. - Action **List Ticket Comments** Returns all comments (replies) posted on a Jitbit Helpdesk ticket. - Action **List tickets** Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates. - Action **List Time Spent Entries** Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions. - Action **Update company** Updates a company's name, notes and email domains in Jitbit Helpdesk. - Action **Update ticket** Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body. - Action **Update user** Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions. ## Each app on its own - [ **Facebook Messenger** Facebook Messenger is a messaging app and platform.](https://apiant.ai/connections/facebook-messenger) - [ **Jitbit Helpdesk** A great help desk app for small and medium sized companies.](https://apiant.ai/connections/jitbit-helpdesk) Reviews ## What our customers say ## More from Facebook Messenger - [ **Facebook Messenger to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/facebook-messenger-to-hubspot) - [ **Facebook Messenger to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/facebook-messenger-to-salesforce) - [ **Facebook Messenger to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/facebook-messenger-to-slack) - [ **Facebook Messenger to Google Sheets** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/facebook-messenger-to-google-sheets) - [ **Facebook Messenger to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/facebook-messenger-to-gmail) - [ **Facebook Messenger to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/facebook-messenger-to-google-calendar) ## More into Jitbit Helpdesk - [ **HubSpot to Jitbit Helpdesk** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-jitbit-helpdesk) - [ **Google Sheets to Jitbit Helpdesk** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-jitbit-helpdesk) - [ **Gmail to Jitbit Helpdesk** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-jitbit-helpdesk) - [ **Google Calendar to Jitbit Helpdesk** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-jitbit-helpdesk) - [ **Google Drive to Jitbit Helpdesk** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-jitbit-helpdesk) - [ **ActiveCampaign to Jitbit Helpdesk** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-jitbit-helpdesk) Questions ## Facebook Messenger and Jitbit Helpdesk, answered ### ### What can start an automation from Facebook Messenger? Any of Facebook Messenger's 1 trigger in the catalog, including New Message Sent to Page. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Jitbit Helpdesk when something happens in Facebook Messenger? Any of Jitbit Helpdesk's 19 actions, including Create New Reply, Create Ticket, Create User and Update company. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Jitbit Helpdesk to Facebook Messenger? Yes. When something happens in Jitbit Helpdesk, your agent can act in Facebook Messenger too. This page covers both directions: Jitbit Helpdesk's triggers and Facebook Messenger's actions are listed here as well. ### ### Do I have to build a connector for Facebook Messenger or Jitbit Helpdesk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Facebook Messenger and Jitbit Helpdesk without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.