Connect eSputnik to Pylon

Both apps 39eSputnik 14Pylon 25

• Trigger
  New Contact

  Triggered when a new contact is created in eSputnik, optionally limited to contacts matching the details you enter.

• Trigger
  New Contact in Segment

  Triggers when a contact is added to the eSputnik segment you choose.

• Action
  Add contact to segment

  Adds one or more contacts to a static segment in eSputnik, identified by contact IDs or external customer IDs.

• Action
  Add emails to unsubscribed list

  Adds one or more email addresses to the eSputnik list of unsubscribed contacts.

• Action
  Add/Update Contact

  Adds a new contact or updates the existing matching contact, including its channels, address and additional fields, and returns the contact's ID.

• Action
  Delete contact

  Deletes a contact by its eSputnik contact ID, optionally erasing all of the contact's data permanently.

• Action
  Delete contact from segment

  Removes one or more contacts from a static segment, identified by their eSputnik contact IDs or external customer IDs.

• Action
  Find contacts

  Returns up to 500 contacts that match the specified external ID, email address, phone number, first name or last name.

• Action
  Get contact

  Returns an eSputnik contact by ID, including its channels, address, segments and additional field values. An error occurs if the contact is not found.

• Action
  List segments

  Returns the contact segments in the eSputnik account, optionally narrowed by name, with each segment's id, name and type.

• Action
  Send Email

  Sends an email message to one or more recipients. A new contact is created for any address that does not already exist in eSputnik.

• Action
  Send Event

  Sends a backend event for a contact to eSputnik, where it can start workflows and supply dynamic content for messages.

• Action
  Send Viber message

  Sends a Viber message to a list of phone numbers or to a segment, and returns the queueing result for each recipient. A new contact is created for a phone number that does not exist yet.

• Action
  Subscribe Contact

  Subscribes a contact through a double opt-in flow, creating an unconfirmed contact if none exists or updating the existing one, and returns the contact's ID and email subscription status.

• Action
  Add internal note to issue

  Adds an internal note to a Pylon issue. Internal notes are not visible to the requester.

• Action
  Add tag

  Creates a new tag in Pylon that can be applied to accounts, articles or issues.

• Action
  Add task

  Creates a task in Pylon with a title and optional details such as assignee, due date, account, project and status. Returns the new task.

• Action
  Create Account

  Creates a new customer account in Pylon with its name, domains, owner, tags and other details.

• Action
  Create Account Activity

  Creates a custom activity on a Pylon account's timeline.

• Action
  Create Call Recording

  Creates a call recording in Pylon from your own call recorder, including its transcript, and returns the new recording. Requires the Custom Call Recorder integration to be enabled in Pylon.

• Action
  Delete account

  Permanently deletes a Pylon account by its ID or external ID.

• Action
  Delete issue

  Permanently deletes an issue in Pylon.

• Action
  Find Account by Name

  Finds Pylon accounts by name, by exact or partial match, returning the matching accounts.

• Action
  Find contacts by criteria

  Returns the contacts that match the specified search text and/or filter.

• Action
  Find issues by criteria

  Returns Pylon issues matching a text search and/or a filter on fields such as state, assignee, account, tags or dates.

• Action
  Get account

  Returns a single Pylon account by its ID or external ID, including its domains, owner, tags, channels and custom fields.

• Action
  Get contact

  Returns a single contact, including its emails, phone numbers, account and custom field values, by its ID or external ID.

• Action
  Get issue

  Returns a single Pylon issue by its ID or issue number, including its custom field values. An error occurs if the issue is not found.

• Action
  Get user

  Returns a single Pylon team member by ID, including their name, email addresses, status, and assigned roles.

• Action
  Get Users

  Returns the users in your Pylon organization, optionally including deactivated users.

• Action
  List accounts

  Returns all accounts in your Pylon organization, including their domains, owner, tags and custom field values.

• Action
  List contacts

  Returns all contacts in the Pylon organization, including their emails, phone numbers, account and custom field values.

• Action
  List tags

  Returns all tags in the Pylon organization, with each tag's name, color and the type of object it applies to.

• Action
  List teams

  Returns all teams in the Pylon organization, with their members, how each team assigns issues, and any recurring assignment schedule.

• Action
  Reply to issue

  Sends a customer-facing reply on a Pylon issue, continuing an existing conversation or thread. Returns the ID of the new message and its issue.

• Action
  Update Account

  Updates an existing Pylon account. Only the fields you fill in are changed.

• Action
  Update contact

  Updates an existing Pylon contact by its ID or external ID. Only the fields you fill in are changed.

• Action
  Update issue

  Updates an existing Pylon issue — its title, state, assignee, team, account, requester, tags, type, portal visibility and custom fields. Only the fields you fill in are changed.

• Action
  Update Issue Followers

  Adds or removes users and contacts as followers of a Pylon issue, and returns the issue's resulting followers.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.