Connect Easyship and Fluent Support

Both apps 27Easyship 15Fluent Support 12

• Trigger
  Shipment Updated

  Triggers when a shipment is created or updated in Easyship, for example when its label, pickup or delivery status changes.

• Action
  Add address

  Creates a new saved address in your Easyship account, optionally making it the default pickup, billing, sender or return address.

• Action
  Add product

  Creates a product in your Easyship product catalog, with its SKU, dimensions, weight, customs details and prices.

• Action
  Add return shipment

  Creates a return shipment from an existing Easyship shipment, optionally choosing the courier service, destination address and which parcels and items are returned.

• Action
  Add tracking

  Creates a tracking in Easyship for a shipment sent outside Easyship, so its delivery can be followed in your account.

• Action
  Create a Shipment

  Creates a new shipment in Easyship from addresses and parcels, returning the shipment with its available courier rates.

• Action
  Delete shipment

  Deletes a shipment that does not yet have a label. Use Cancel shipment for shipments whose label was already requested.

• Action
  Find a Shipment

  Finds shipments by Easyship shipment ID, platform order number, dates or status, and returns the matches.

• Action
  Get shipment

  Returns the details of a single Easyship shipment, including addresses, parcels, rates, shipping documents and tracking.

• Action
  Get shipping rates

  Returns shipping quotes from available couriers for a prospective shipment, with prices, surcharges, taxes and delivery-time estimates.

• Action
  Get tracking

  Returns a single tracking record, including its courier, status, tracking number and tracking page link.

• Action
  List addresses

  Returns the addresses saved on your Easyship account, optionally filtered by status or default addresses.

• Action
  List couriers

  Returns the couriers available on your Easyship account, including linked courier accounts, optionally filtered by country, state or courier name.

• Action
  List products

  Returns the products saved in your Easyship account, optionally filtered by SKU or category.

• Action
  Update shipment

  Updates the details of an existing Easyship shipment that does not yet have a label, such as its addresses, parcels, insurance, order data or shipping settings.

• Trigger
  New Customer

  Triggers when a new customer is added in Fluent Support.

• Trigger
  New Ticket

  Triggers when a new support ticket is created in Fluent Support.

• Action
  Add Tag to Ticket

  Adds an existing tag to a Fluent Support ticket.

• Action
  Close Ticket

  Closes a Fluent Support ticket.

• Action
  Create Customer

  Creates a new customer in Fluent Support with their name, email, contact details and an optional note.

• Action
  Create Ticket

  Creates a new support ticket in Fluent Support for an existing customer.

• Action
  Get Ticket

  Returns a Fluent Support ticket with its customer, responses and details.

• Action
  List Customers

  Returns the customers in your Fluent Support help desk, optionally filtered by a search term.

• Action
  List Tickets

  Returns support tickets from Fluent Support, optionally matching a search term.

• Action
  Reopen Ticket

  Reopens a closed Fluent Support ticket.

• Action
  Reply to Ticket

  Adds an agent reply or internal note to a Fluent Support ticket, optionally closing the ticket.

• Action
  Update Ticket

  Updates one property of a ticket — its priority, customer priority, assigned agent or product.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.