--- title: "Connect Dropbox and ServiceNow - APIANT.ai" description: "When \"New File in Folder\" fires in Dropbox, your agent runs \"Add File Attachment to Record\" in ServiceNow." canonical: "https://apiant.ai/connect/dropbox-to-servicenow" --- # Connect Dropbox and ServiceNow When **New File in Folder** fires in [Dropbox](https://apiant.ai/connections/dropbox), your agent runs **Add File Attachment to Record** in [ServiceNow](https://apiant.ai/connections/servicenow), or **New Attachment Added** in ServiceNow to **Upload file** in Dropbox. Describe the whole flow and it is built, tested on every scenario and kept running. Dropbox **1** trigger Dropbox **21** actions ServiceNow **7** triggers ServiceNow **7** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Dropbox and ServiceNow to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Dropbox and ServiceNow can do together ### From Dropbox to ServiceNow - When **New File in Folder** in Dropbox then **Add File Attachment to Record** in ServiceNow - When **New File in Folder** in Dropbox then **Create Record** in ServiceNow ### From ServiceNow to Dropbox - When **New Attachment Added** in ServiceNow then **Upload file** in Dropbox - When **New Comment Added** in ServiceNow then **Upload File from URL** in Dropbox Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Dropbox and ServiceNow ## Triggers and actions 8 triggers · 28 actions - Trigger **New File in Folder** Triggers when a new file appears in the folder you choose. - Action **Add folder member** Invites one or more people or groups to a Dropbox shared folder with the access level you choose. The caller must be an owner or editor of the shared folder. - Action **Copy File or Folder** Copy a file or folder from one path to another. - Action **Create Folder** Create a folder at the given path. - Action **Create Shared Link** Create a shareable link for a file or folder. - Action **Delete File or Folder** Delete a file or folder at the given path. - Action **Download file** Download a file from the connected Dropbox account. - Action **Get Current Account** Get information about the connected Dropbox account. - Action **Get File Metadata** Get metadata for a file or folder. - Action **Get space usage** Returns the connected Dropbox account's storage usage and allocation. - Action **Get Temporary Link** Get a temporary direct-download link for a file (valid ~4 hours). - Action **List file revisions** Lists the revisions of a Dropbox file, newest first, by file path or file id. - Action **List Folder** List the contents of a folder. - Action **List Folder Members** Returns the members of a shared folder: users, groups and pending invitees with their access levels. - Action **List Shared Links** List shared links for the account, optionally filtered by path. - Action **Move File or Folder** Move a file or folder from one path to another. - Action **Restore file** Restores a specific earlier revision of a file to the given path in Dropbox. - Action **Revoke shared link** Revoke a Dropbox shared link so it no longer grants access. - Action **Search Files** Search for files and folders matching a query. - Action **Share folder** Share a Dropbox folder so collaborators can be added to it. Creates the folder if the path does not exist yet. - Action **Upload file** Uploads a file (up to 150 MiB) to a path in the connected Dropbox account. - Action **Upload File from URL** Save a file from a public URL directly into Dropbox at the given path. - Trigger **New Attachment Added** Triggered when a new attachment is added. - Trigger **New Comment Added** Triggered when a new comment is added to a record. Queries the ServiceNow journal field table for comment entries. - Trigger **New Record** Polls the specified ServiceNow table and fires for each new record, ordered by creation time. Optionally filter with an encoded query. - Trigger **New Work Note Added** Triggered when a new work note is added to a record (e.g. incident) in ServiceNow. - Trigger **New Work Notes (Cisco)** Gets new work notes from incidents in ServiceNow. Queries the configured table (default incident) for rows updated in the last day, returning each record's comments_and_work_notes journal (display value) and sys_id. - Trigger **Two-way sync new and updated incidents (Cisco)** A trigger for two-way syncing new and updated incidents. Can only be used with two-way sync actions. - Trigger **Two-way sync new and updated tables** A trigger for two-way syncing new and updated table records. Polls a ServiceNow table for records ordered by sys_updated_on so new and changed rows are detected. Can only be used with two-way sync actions. - Action **Add Comment to Incident** Adds a customer-visible comment to an incident (by sys_id) via the incident table. - Action **Add File Attachment to Record** Attaches a file to a record via the ServiceNow Attachment API. Provide the table name, record sys_id, file name, content type, and file content. - Action **Add Work Note to Incident** Adds an internal work note to an incident (by sys_id) via the incident table. - Action **Create Record** Creates a new record in the specified ServiceNow table (e.g. incident, task, problem, cmdb_ci). Pass the field values as a JSON object. - Action **Delete Record** Deletes a record by sys_id from the specified ServiceNow table. - Action **List Records** Lists records from the specified ServiceNow table. Optionally filter with an encoded query (sysparm_query), e.g. active=true^priority=1. Returns the result array, paginated. - Action **Update Record** Updates an existing record (by sys_id) in the specified ServiceNow table. Pass changed field values as a JSON object. ## Each app on its own - [ **Dropbox** Dropbox cloud file storage. Upload, download, move, copy, delete, and search files and folders; create...](https://apiant.ai/connections/dropbox) - [ **ServiceNow** ServiceNow is a digital workflow and IT service management platform.](https://apiant.ai/connections/servicenow) Reviews ## What our customers say ## More from Dropbox - [ **Dropbox to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/dropbox-to-mailchimp) - [ **Dropbox to SendGrid** SendGrid by Twilio — email delivery and marketing platform.](https://apiant.ai/connect/dropbox-to-sendgrid) - [ **Dropbox to Klaviyo** Klaviyo is a marketing automation platform for email and SMS.](https://apiant.ai/connect/dropbox-to-klaviyo) - [ **Dropbox to Typeform** Build and publish online forms, surveys, and quizzes with Typeform.](https://apiant.ai/connect/dropbox-to-typeform) - [ **Dropbox to MySQL** Connect directly to a MySQL database and run SQL statements from your automations.](https://apiant.ai/connect/dropbox-to-mysql) - [ **Dropbox to FFXIV Collect** FFXIV Collect tracks collectable content in Final Fantasy XIV — mounts, minions, orchestrion rolls, emotes...](https://apiant.ai/connect/dropbox-to-ffxiv-collect) ## More into ServiceNow - [ **HubSpot to ServiceNow** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-servicenow) - [ **Salesforce to ServiceNow** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-servicenow) - [ **Google Sheets to ServiceNow** Google Sheets](https://apiant.ai/connect/google-sheets-to-servicenow) - [ **Gmail to ServiceNow** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-servicenow) - [ **Google Calendar to ServiceNow** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-servicenow) - [ **Google Drive to ServiceNow** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-servicenow) Questions ## Dropbox and ServiceNow, answered ### ### What can start an automation from Dropbox? Any of Dropbox's 1 trigger in the catalog, including New File in Folder. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in ServiceNow when something happens in Dropbox? Any of ServiceNow's 7 actions, including Create Record, Update Record, Add Comment to Incident and Add File Attachment to Record. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from ServiceNow to Dropbox? Yes. When something happens in ServiceNow, your agent can act in Dropbox too. This page covers both directions: ServiceNow's triggers and Dropbox's actions are listed here as well. ### ### Do I have to build a connector for Dropbox or ServiceNow? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Dropbox and ServiceNow without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.