# Connect DroneBundle and Request Tracker (RT) When **Job Updated** fires in [DroneBundle](https://apiant.ai/connections/dronebundle), your agent runs **Create Ticket** in [Request Tracker (RT)](https://apiant.ai/connections/request-tracker-rt), or **Ticket Created** in Request Tracker (RT) to **Create Project** in DroneBundle. Describe the whole flow and it is built, tested on every scenario and kept running. DroneBundle **8** triggers DroneBundle **20** actions Request Tracker (RT) **3** triggers Request Tracker (RT) **19** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want DroneBundle and Request Tracker (RT) to do together? Give your AI client this address. `https://mcp.apiant.ai` Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What DroneBundle and Request Tracker (RT) can do together ### From DroneBundle to Request Tracker (RT) - When **Job Updated** in DroneBundle then **Create Ticket** in Request Tracker (RT) - When **New Job** in DroneBundle then **Update ticket** in Request Tracker (RT) ### From Request Tracker (RT) to DroneBundle - When **Ticket Created** in Request Tracker (RT) then **Create Project** in DroneBundle - When **Ticket Status Changed** in Request Tracker (RT) then **Update Project** in DroneBundle Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with DroneBundle and Request Tracker (RT) ## Triggers and actions 11 triggers · 39 actions - Trigger **Job Deleted** Triggers when a job is permanently deleted. - Trigger **Job Type Deleted** Triggers when a custom job type is deleted. - Trigger **Job Updated** Triggers when a job is updated in any project. - Trigger **New Job** Triggers when a new job is created in any project. - Trigger **New Job Type** Triggers when a custom job type is created. - Trigger **New Project** Triggers when a new project is created. - Trigger **Project Deleted** Triggers when a project is permanently deleted. - Trigger **Project Updated** Triggers when a project is updated. - Action **Archive project** Archive a project. - Action **Assign pilots** Assign pilots to a job. - Action **Create Job** Creates a new job within a project. - Action **Create Job Type** Creates a custom job type in your workspace. - Action **Create Project** Creates a new project in your workspace. - Action **Delete Job** Permanently deletes a job. - Action **Delete Job Type** Deletes a custom job type. Predefined job types cannot be deleted. - Action **Delete Project** Permanently deletes a project and all its related data. - Action **Find Job** Finds a job by project ID and job ID. - Action **Get Job** Retrieve a single job by ID. - Action **Get Job Type** Retrieve a single job type by ID. - Action **Get Project** Retrieve a single project by ID. - Action **Get Team Member** Retrieve a single team member by ID. - Action **List Jobs** List jobs for a project. - Action **List Job Types** List job types in the workspace. - Action **List Projects** List all projects in the workspace. - Action **List Team Members** List team members in the workspace. - Action **Unassign pilots** Unassign pilots from a job. - Action **Update Job** Updates an existing job. Only include the fields you want to change. - Action **Update Project** Updates an existing project. Only include the fields you want to change. - Trigger **Ticket Correspondence** Triggers when a ticket is replied to (that is, corresponded with). - Trigger **Ticket Created** Triggers when a new Request Tracker ticket is created. - Trigger **Ticket Status Changed** Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status. - Action **Add asset** Create an asset. - Action **Add user** Create a user. - Action **Comment on a Ticket** Add an internal comment to a ticket and send to any internal watchers. - Action **Create Ticket** Create a new ticket in Request Tracker. - Action **Find Attachment** Locate an attachment by ID. - Action **Find Ticket** Locate a ticket by ID. - Action **Find Tickets** Issue a query to find matching tickets. - Action **Find Transaction** Find a transaction by ID - Action **Get asset** Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields. - Action **Get queue** Get a queue by id or name. - Action **Get user** Get a user by id or name. - Action **List queues** List all queues visible to user. - Action **List ticket history** List transactions of a ticket. - Action **Reply to a Ticket** Reply to the requestor and any internal or external watchers of a ticket. - Action **Update ticket** General ticket update (Owner, Priority, Queue, custom fields). - Action **Update Ticket Due Date** Update the due date of a ticket. - Action **Update Ticket Status** Update the status of a ticket. - Action **Update Ticket Subject** Update the subject of a ticket. - Action **Update user** Update a user. ## Each app on its own - [ **DroneBundle** DroneBundle is a drone operations platform for planning missions, managing projects and jobs, tracking...](https://apiant.ai/connections/dronebundle) - [ **Request Tracker (RT)** Request Tracker (RT) is an open-source, enterprise-grade ticketing system.](https://apiant.ai/connections/request-tracker-rt) Reviews ## What our customers say ## More from DroneBundle - [ **DroneBundle to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/dronebundle-to-hubspot) - [ **DroneBundle to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/dronebundle-to-salesforce) - [ **DroneBundle to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/dronebundle-to-slack) - [ **DroneBundle to Google Sheets** Google Sheets](https://apiant.ai/connect/dronebundle-to-google-sheets) - [ **DroneBundle to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/dronebundle-to-gmail) - [ **DroneBundle to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/dronebundle-to-google-calendar) ## More into Request Tracker (RT) - [ **HubSpot to Request Tracker (RT)** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-request-tracker-rt) - [ **Google Sheets to Request Tracker (RT)** Google Sheets](https://apiant.ai/connect/google-sheets-to-request-tracker-rt) - [ **Gmail to Request Tracker (RT)** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-request-tracker-rt) - [ **Google Calendar to Request Tracker (RT)** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-request-tracker-rt) - [ **Google Drive to Request Tracker (RT)** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-request-tracker-rt) - [ **Mailchimp to Request Tracker (RT)** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-request-tracker-rt) Questions ## DroneBundle and Request Tracker (RT), answered ### ### What can start an automation from DroneBundle? Any of DroneBundle's 8 triggers in the catalog, including Job Updated, New Job, New Job Type and New Project. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Request Tracker (RT) when something happens in DroneBundle? Any of Request Tracker (RT)'s 19 actions, including Create Ticket, Update ticket, Update Ticket Due Date and Update Ticket Status. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Request Tracker (RT) to DroneBundle? Yes. When something happens in Request Tracker (RT), your agent can act in DroneBundle too. This page covers both directions: Request Tracker (RT)'s triggers and DroneBundle's actions are listed here as well. ### ### Do I have to build a connector for DroneBundle or Request Tracker (RT)? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.