Connect Dotdigital and Zoho FSM

Both apps 30Dotdigital 14Zoho FSM 16

• Trigger
  Campaign Activity

  Triggers when a contact's activity (opens, clicks, replies, bounces, unsubscribes) on the selected email campaign changes.

• Trigger
  Campaign Opens

  Triggers when a contact opens the selected email campaign.

• Trigger
  Contact Created

  Triggers when a new contact is created in your Dotdigital account.

• Trigger
  Contact Suppressed

  Triggers when a contact is suppressed in your Dotdigital account (unsubscribed, bounced, complained or blocked), with the reason.

• Trigger
  Contact Unsubscribed

  Triggers when a contact unsubscribes from your Dotdigital account.

• Action
  Create a List

  Creates a new contact list (address book) in Dotdigital.

• Action
  Create Contact Data Field

  Creates a new contact data field in your Dotdigital account, such as a birthday or loyalty tier, for storing information about contacts.

• Action
  Create or Update Contact (Deprecated)

  Creates a contact, or updates the existing contact with the same email address, and adds it to the All contacts list. Uses Dotdigital's deprecated contact API; prefer Create or Update Contact for new automations.

• Action
  Refresh Segment

  Starts a refresh of a Dotdigital segment so its membership is recalculated, and returns the refresh status.

• Action
  Resubscribe Contact

  Resubscribes a previously unsubscribed contact to your account, sending them a re-subscription challenge email when Dotdigital requires one.

• Action
  Send Email Campaign

  Sends an email campaign to lists, segments or individual contacts, either immediately or at a scheduled date and time.

• Action
  Send SMS

  Sends a single SMS message to a mobile number, unless that number has opted out of SMS. Long messages over 160 characters are charged as multiple messages.

• Action
  Send Transactional Email

  Sends a transactional email, such as an order confirmation or password reset, with your own HTML or plain-text content. Not for marketing content.

• Action
  Unsubscribe Contact

  Unsubscribes a contact from the whole Dotdigital account by email address, and returns the suppressed contact with the date and reason.

• Trigger
  New Module Entry

  Triggers when a new record is created in the chosen Zoho FSM module, such as a work order, request or contact.

• Trigger
  New/Updated Module Entry

  Triggers when a record in the chosen Zoho FSM module is created or updated.

• Trigger
  Updated Module Entry

  Triggers when an existing record in the chosen Zoho FSM module is changed.

• Action
  Add asset

  Creates a new asset in Zoho FSM, optionally linked to a part, contact and company.

• Action
  Add company

  Creates a new company record in Zoho FSM.

• Action
  Add contact

  Creates a new contact in Zoho FSM and returns its id.

• Action
  Add estimate

  Creates a new estimate in Zoho FSM for a contact and company, with optional service and part line items.

• Action
  Add note

  Adds a note to a request, estimate, work order, service appointment, contact or asset record.

• Action
  Add request

  Creates a new service request in Zoho FSM for a contact or company.

• Action
  Add service appointment

  Creates a service appointment for line items of an existing work order in Zoho FSM, scheduled for the given start and end time.

• Action
  Add work order

  Creates a new work order in Zoho FSM with its service line items, customer and addresses.

• Action
  Create Module Entry

  Creates a new record in any Zoho FSM module (Companies, Contacts, Assets, Requests, Work Orders and more) from the field values you supply.

• Action
  Find Module Entry

  Finds records in a Zoho FSM module (such as Contacts, Companies or Work Orders) whose chosen field matches a search value.

• Action
  Get Related Records

  Returns the records related to a Zoho FSM record, such as the notes, work orders or service appointments linked to a contact.

• Action
  Update Module Entry

  Updates an existing record in a Zoho FSM module, such as a company, contact, asset, request or work order, with the field values you supply.

• Action
  Update work order

  Updates an existing work order in Zoho FSM, such as its summary, contact, company, addresses or service line items.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.