--- title: "Connect Donorbox and Zendesk - APIANT.ai" description: "When \"New Campaign\" fires in Donorbox, your agent runs \"Add Comment to Ticket\" in Zendesk." canonical: "https://apiant.ai/connect/donorbox-to-zendesk" --- # Connect Donorbox and Zendesk When **New Campaign** fires in [Donorbox](https://apiant.ai/connections/donorbox), your agent runs **Add Comment to Ticket** in [Zendesk](https://apiant.ai/connections/zendesk), or **New Messaging Conversation** in Zendesk to **Find Campaigns** in Donorbox. Describe the whole flow and it is built, tested on every scenario and kept running. Donorbox **9** triggers Donorbox **4** actions Zendesk **3** triggers Zendesk **18** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Donorbox and Zendesk to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Donorbox and Zendesk can do together ### From Donorbox to Zendesk - When **New Campaign** in Donorbox then **Add Comment to Ticket** in Zendesk - When **New Donation** in Donorbox then **Create Ticket** in Zendesk ### From Zendesk to Donorbox - When **New Messaging Conversation** in Zendesk then **Find Campaigns** in Donorbox - When **New Ticket** in Zendesk then **Find Donations** in Donorbox Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Donorbox and Zendesk ## Triggers and actions 12 triggers · 22 actions - Trigger **New Campaign** Triggered when a new fundraising campaign is created in Donorbox. - Trigger **New Donation** Triggered when a new donation is made to any of your Donorbox campaigns. - Trigger **New Donor** Triggered when a new donor is added to your Donorbox organization. - Trigger **New Event** Triggered when a new ticketed event is created in Donorbox. - Trigger **New or Updated Campaign** Triggers when a Donorbox campaign is created or changed. - Trigger **New or Updated Donor** Triggers when a Donorbox donor is added or their details change. - Trigger **New Recurring Plan** Triggered when a donor starts a new recurring donation plan. - Trigger **New Ticket** Triggered when a new event ticket is sold in Donorbox. - Trigger **New Ticket Purchase** Triggered when someone completes a new event ticket purchase in Donorbox. - Action **Find Campaigns** Returns the Donorbox campaigns that match a name or campaign id, with their totals raised. - Action **Find Donations** Returns the Donorbox donations that match a donor, campaign, date range or donation id. - Action **Find Donors** Returns the Donorbox donors that match an email, name or donor id. - Action **Find Recurring Plans** Returns the Donorbox recurring donation plans that match a donor, campaign or start-date range. - Trigger **New Messaging Conversation** Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket. - Trigger **New Ticket** Polling trigger that fires when a new ticket is created. - Trigger **New User** Polling trigger that fires when a new user is created. - Action **Add Comment to Ticket** Adds a public or private comment to an existing ticket. - Action **Create Organization** Creates a new organization. - Action **Create Ticket** Creates a new ticket in Zendesk. - Action **Create User** Creates a new user (end-user or agent). - Action **Delete Ticket** Deletes a ticket by ID. - Action **Delete User** Soft-deletes a user by ID. - Action **Get Messaging User ID** Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging. - Action **Get Organization** Retrieves a single organization by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **Get User** Retrieves a single user by ID. - Action **List Organizations** Lists organizations in the account. - Action **List Ticket Comments** Lists all comments on a ticket. - Action **List Tickets** Lists tickets in the account. - Action **Search** Runs a Zendesk search query across tickets, users, and organizations. - Action **Search Users** Searches users by query (name, email, etc.). - Action **Update Organization** Updates an existing organization by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Action **Update User** Updates an existing user by ID. ## Each app on its own - [ **Donorbox** Donorbox is a powerful fundraising platform powering 50000+ organizations, it is simple to setup and...](https://apiant.ai/connections/donorbox) - [ **Zendesk** Zendesk is a web-based help desk and customer support platform for managing tickets, users, and organizations.](https://apiant.ai/connections/zendesk) Reviews ## What our customers say ## More from Donorbox - [ **Donorbox to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/donorbox-to-hubspot) - [ **Donorbox to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/donorbox-to-salesforce) - [ **Donorbox to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/donorbox-to-slack) - [ **Donorbox to Google Sheets** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/donorbox-to-google-sheets) - [ **Donorbox to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/donorbox-to-gmail) - [ **Donorbox to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/donorbox-to-google-calendar) ## More into Zendesk - [ **HubSpot to Zendesk** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-zendesk) - [ **Salesforce to Zendesk** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-zendesk) - [ **Slack to Zendesk** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-zendesk) - [ **Google Sheets to Zendesk** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-zendesk) - [ **Gmail to Zendesk** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-zendesk) - [ **Google Calendar to Zendesk** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-zendesk) Questions ## Donorbox and Zendesk, answered ### ### What can start an automation from Donorbox? Any of Donorbox's 9 triggers in the catalog, including New Campaign, New Donation, New Donor and New Event. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Zendesk when something happens in Donorbox? Any of Zendesk's 18 actions, including Create Organization, Create Ticket, Create User and Update Organization. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Zendesk to Donorbox? Yes. When something happens in Zendesk, your agent can act in Donorbox too. This page covers both directions: Zendesk's triggers and Donorbox's actions are listed here as well. ### ### Do I have to build a connector for Donorbox or Zendesk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Donorbox and Zendesk without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.