--- title: "Connect Discord and Fluent Support - APIANT.ai" description: "When \"New Forum Message\" fires in Discord, your agent runs \"Add Tag to Ticket\" in Fluent Support." canonical: "https://apiant.ai/connect/discord-to-fluent-support" --- # Connect Discord and Fluent Support When **New Forum Message** fires in [Discord](https://apiant.ai/connections/discord), your agent runs **Add Tag to Ticket** in [Fluent Support](https://apiant.ai/connections/fluent-support), or **New Customer** in Fluent Support to **Send Channel Message** in Discord. Describe the whole flow and it is built, tested on every scenario and kept running. Discord **7** triggers Discord **22** actions Fluent Support **2** triggers Fluent Support **10** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Discord and Fluent Support to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Discord and Fluent Support can do together ### From Discord to Fluent Support - When **New Forum Message** in Discord then **Add Tag to Ticket** in Fluent Support - When **New Forum Post** in Discord then **Create Customer** in Fluent Support ### From Fluent Support to Discord - When **New Customer** in Fluent Support then **Send Channel Message** in Discord - When **New Ticket** in Fluent Support then **Send Direct Message** in Discord Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Discord and Fluent Support ## Triggers and actions 9 triggers · 32 actions - Trigger **New Forum Message** Triggers when a new Message is created on a Forum Post. - Trigger **New Forum Post** Triggers when a new Post is created on a Forum. - Trigger **New Mention** Triggers when a User or Role is mentioned. - Trigger **New Message Posted to Channel** Triggers when a new message is posted to a specific text channel. - Trigger **New Reaction on Message** Triggers when a new Reaction is added to a Message. - Trigger **New User Added** Triggers when a new user joins the Discord Server. - Trigger **Role Assigned to User** Triggers when a role is assigned to a user. - Action **Add Reaction to Message** React to a message in a channel with an emoji. Writer sibling for the New Reaction on Message trigger. - Action **Add Role** assign a role to a user - Action **Create Channel** Create a new channel in a server. - Action **Create new Forum Post** Create a new Post on a Forum Channel. - Action **Create Role** Create a new role in a server. - Action **Delete Channel** Delete or close a channel. - Action **Delete Message** Delete a message from a channel. - Action **Find Channel** Find an existing channel by name. - Action **Find User** Find an existing user by name. - Action **Get Message** Retrieve a specific message from a channel by id. - Action **Get Server Member** Get one member of a Discord server, including the roles they currently hold. - Action **List Active Threads** List the threads and forum posts currently active in a Discord server. - Action **List Messages** List the most recent messages in a Discord channel, newest first. - Action **List Reactions** List the people who reacted to a message with a given emoji. - Action **List Roles** List every role defined in a Discord server, so you can pick the Role ID an operation needs. - Action **List Servers** List the Discord servers (guilds) the APIANT bot has been added to. Use it to get the Server ID every other Discord operation asks for. - Action **Remove User Role** Remove a chosen role from the specified user. - Action **Rename Channel** Rename a channel to a specific name you choose. - Action **Send Channel Message** Post a new message to a specific #channel you choose. - Action **Send Direct Message** Send a direct message to a specific user. - Action **Send message in Forum Post** Send a new message in a specific Forum Post. - Action **Update Message** Edit the content of a previously sent message. - Trigger **New Customer** Triggers when a new customer is added in Fluent Support. - Trigger **New Ticket** Triggers when a new support ticket is created in Fluent Support. - Action **Add Tag to Ticket** Adds an existing tag to a Fluent Support ticket. - Action **Close Ticket** Closes a Fluent Support ticket. - Action **Create Customer** Creates a new customer in Fluent Support with their name, email, contact details and an optional note. - Action **Create Ticket** Creates a new support ticket in Fluent Support for an existing customer. - Action **Get Ticket** Returns a Fluent Support ticket with its customer, responses and details. - Action **List Customers** Returns the customers in your Fluent Support help desk, optionally filtered by a search term. - Action **List Tickets** Returns support tickets from Fluent Support, optionally matching a search term. - Action **Reopen Ticket** Reopens a closed Fluent Support ticket. - Action **Reply to Ticket** Adds an agent reply or internal note to a Fluent Support ticket, optionally closing the ticket. - Action **Update Ticket** Updates one property of a ticket — its priority, customer priority, assigned agent or product. ## Each app on its own - [ **Discord** Discord is an all-in-one voice and text chat for gamers.](https://apiant.ai/connections/discord) - [ **Fluent Support** WordPress helpdesk plugin for managing customer support tickets, with REST API and webhook integrations.](https://apiant.ai/connections/fluent-support) Reviews ## What our customers say ## More from Discord - [ **Discord to Vercel** Vercel is a platform for building, deploying, and scaling fast, modern web applications effortlessly.](https://apiant.ai/connect/discord-to-vercel) - [ **Discord to Firecrawl** FireCrawl API scrapes websites, extracts structured data using AI, and converts it to LLM-friendly format.](https://apiant.ai/connect/discord-to-firecrawl) - [ **Discord to Formcrafts** Create powerful and intuitive online forms.](https://apiant.ai/connect/discord-to-formcrafts) - [ **Discord to Getgrist** Spreadsheet-database platform for building data apps with relational tables, forms, and a REST API for...](https://apiant.ai/connect/discord-to-getgrist) - [ **Discord to Goaffpro** Affiliate marketing platform for ecommerce stores, managing affiliate recruiting, commissions, and referral...](https://apiant.ai/connect/discord-to-goaffpro) - [ **Discord to N1N** Unified API gateway giving developers a single OpenAI-compatible key to access 400+ LLMs across providers.](https://apiant.ai/connect/discord-to-n1n) ## More into Fluent Support - [ **NoteForms to Fluent Support** Create beautiful forms to fill your Notion databases.](https://apiant.ai/connect/noteforms-to-fluent-support) - [ **ActiveCampaign to Fluent Support** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-fluent-support) - [ **Airtable to Fluent Support** Organize anything with Airtable, a modern database created for everyone.](https://apiant.ai/connect/airtable-to-fluent-support) - [ **Asana to Fluent Support** Asana is a collaborative information manager for workspace.](https://apiant.ai/connect/asana-to-fluent-support) - [ **ClickUp to Fluent Support** ClickUp is an all-in-one app to plan, track, and manage your work in a beautifully intuitive environment.](https://apiant.ai/connect/clickup-to-fluent-support) - [ **Brevo to Fluent Support** Brevo is the leading CRM suite designed to cultivate long-term customer relationships and help businesses...](https://apiant.ai/connect/brevo-to-fluent-support) Questions ## Discord and Fluent Support, answered ### ### What can start an automation from Discord? Any of Discord's 7 triggers in the catalog, including New Forum Message, New Forum Post, New Mention and New Message Posted to Channel. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Fluent Support when something happens in Discord? Any of Fluent Support's 10 actions, including Create Customer, Create Ticket, Update Ticket and Add Tag to Ticket. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Fluent Support to Discord? Yes. When something happens in Fluent Support, your agent can act in Discord too. This page covers both directions: Fluent Support's triggers and Discord's actions are listed here as well. ### ### Do I have to build a connector for Discord or Fluent Support? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Discord and Fluent Support without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.