--- title: "Connect Diagrams.so and Intercom - APIANT.ai" description: "When \"New diagram\" fires in Diagrams.so, your agent runs \"Add note to contact\" in Intercom, or \"New company\" in Intercom to \"Update diagram\" in Diagrams.so." canonical: "https://apiant.ai/connect/diagrams-so-to-intercom" --- # Connect Diagrams.so and Intercom When **New diagram** fires in [Diagrams.so](https://apiant.ai/connections/diagrams-so), your agent runs **Add note to contact** in [Intercom](https://apiant.ai/connections/intercom), or **New company** in Intercom to **Update diagram** in Diagrams.so. Describe the whole flow and it is built, tested on every scenario and kept running. Diagrams.so **1** trigger Diagrams.so **14** actions Intercom **4** triggers Intercom **24** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Diagrams.so and Intercom to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Diagrams.so and Intercom can do together ### From Diagrams.so to Intercom - When **New diagram** in Diagrams.so then **Add note to contact** in Intercom - When **New diagram** in Diagrams.so then **Add tag to contact** in Intercom ### From Intercom to Diagrams.so - When **New company** in Intercom then **Update diagram** in Diagrams.so - When **New conversation** in Intercom then **Edit diagram** in Diagrams.so Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Diagrams.so and Intercom ## Triggers and actions 5 triggers · 38 actions - Trigger **New diagram** Fires when a new diagram is created in the account. - Action **Delete diagram** Delete a diagram. - Action **Edit diagram** Edit an existing diagram with a follow-up natural-language prompt. - Action **Export diagram** Export a diagram as draw.io XML or SVG. - Action **Find gallery templates** Search public community-shared architecture diagram templates in the gallery. - Action **Fix diagram warning** Apply an automated fix to a flagged Well-Architected warning on a diagram. - Action **Fork gallery template** Fork a public gallery template into the account's own diagrams. - Action **Get diagram** Retrieve a single diagram by id. - Action **Get diagram version** Retrieve a specific saved version of a diagram. - Action **Get diagram warnings** Retrieve the Well-Architected findings and score for a diagram. - Action **Import diagram** Import an existing draw.io file as a new diagram. - Action **List diagrams** List the diagrams in the account. - Action **List diagram versions** List the saved versions of a diagram. - Action **Relayout diagram** Start an automatic re-layout job on a diagram to clean up its arrangement. - Action **Update diagram** Update a diagram's metadata (name, visibility, tags, etc). - Trigger **New company** Fires when a new company is created. - Trigger **New conversation** Polls for conversations, most recently updated first. Fires for each new conversation. - Trigger **New or updated contact** Polls for contacts, most recently updated first. Fires for each new or updated contact. - Trigger **New ticket** Fires when a new ticket is created. - Action **Add note to contact** Adds a note to the specified contact as the specified admin. - Action **Add note to conversation** Adds an internal note to the specified conversation as an admin. - Action **Add tag to contact** Attaches a tag to the specified contact. - Action **Assign conversation** Assigns the conversation to an admin or team. - Action **Close conversation** Closes the specified conversation. - Action **Create message** Creates an admin-initiated email or in-app message to a contact. - Action **Delete company** Delete a company by ID. - Action **Delete contact** Deletes a contact by ID. - Action **Find admin by email** Fetches an admin's details. Lists all admins; match by email. - Action **Find contact by email** Searches contacts by email and returns matches. - Action **Find tickets** Search tickets by criteria. - Action **Get company** Retrieve a company by ID. - Action **Get contact** Fetches a contact's details by ID. - Action **Get conversation** Fetches a conversation's details by ID. - Action **Get ticket** Retrieve a ticket by ID. - Action **List companies** List all companies. - Action **List segments** List all segments. - Action **List tags** Lists all tags for the workspace. - Action **Open conversation** Opens (marks open) the specified conversation. - Action **Remove tag from contact** Detaches a tag from the specified contact. - Action **Send conversation reply** Sends a reply to the specified conversation as an admin. - Action **Snooze conversation** Snoozes the specified conversation until the given unix timestamp. - Action **Start conversation** Starts a new conversation with the specified contact. - Action **Track event** Submit a data event for a contact. ## Each app on its own - [ **Diagrams.so** Generate editable draw.io architecture diagrams from text or infrastructure code](https://apiant.ai/connections/diagrams-so) - [ **Intercom** Intercom is a customer communications platform for support, engagement, and marketing.](https://apiant.ai/connections/intercom) Reviews ## What our customers say ## More from Diagrams.so - [ **Diagrams.so to Discord** Discord is an all-in-one voice and text chat for gamers.](https://apiant.ai/connect/diagrams-so-to-discord) - [ **Diagrams.so to PagerDuty** PagerDuty is an incident management and on-call alerting platform.](https://apiant.ai/connect/diagrams-so-to-pagerduty) - [ **Diagrams.so to DocuSeal** DocuSeal is an open-source platform for electronic document signing and management, offering secure, legally...](https://apiant.ai/connect/diagrams-so-to-docuseal) - [ **Diagrams.so to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/diagrams-so-to-hubspot) - [ **Diagrams.so to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/diagrams-so-to-salesforce) - [ **Diagrams.so to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/diagrams-so-to-slack) ## More into Intercom - [ **Google Sheets to Intercom** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-intercom) - [ **Google Calendar to Intercom** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-intercom) - [ **Mailchimp to Intercom** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-intercom) - [ **Typeform to Intercom** Build and publish online forms, surveys, and quizzes with Typeform.](https://apiant.ai/connect/typeform-to-intercom) - [ **Freshworks CRM to Intercom** Freshworks CRM (Freshsales Suite) — manage contacts, sales accounts, deals, notes, tasks, and appointments.](https://apiant.ai/connect/freshworks-crm-to-intercom) - [ **Capsule CRM to Intercom** Capsule is an online hosted CRM system for individuals, small businesses and sales teams wanting a simple...](https://apiant.ai/connect/capsule-crm-to-intercom) Questions ## Diagrams.so and Intercom, answered ### ### What can start an automation from Diagrams.so? Any of Diagrams.so's 1 trigger in the catalog, including New diagram. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Intercom when something happens in Diagrams.so? Any of Intercom's 24 actions, including Create message, Send conversation reply, Add note to contact and Add note to conversation. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Intercom to Diagrams.so? Yes. When something happens in Intercom, your agent can act in Diagrams.so too. This page covers both directions: Intercom's triggers and Diagrams.so's actions are listed here as well. ### ### Do I have to build a connector for Diagrams.so or Intercom? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Diagrams.so and Intercom without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.