Connect Deskpro and OpsGenie

Both apps 31Deskpro 15OpsGenie 16

• Trigger
  New Organization

  Triggers when a new organization is created in Deskpro.

• Trigger
  New Person

  Triggers when a new person is created in Deskpro.

• Trigger
  New Ticket

  Triggers when a new ticket is created in Deskpro.

• Trigger
  New Ticket Reply

  Triggers when an agent replies to a Deskpro ticket.

• Trigger
  Ticket Update

  Triggers when a Deskpro ticket's status changes.

• Action
  Add Message to Ticket

  Adds a reply or an internal note to an existing Deskpro ticket.

• Action
  Create Organization

  Creates a new organization in Deskpro.

• Action
  Delete ticket

  Deletes a ticket in Deskpro.

• Action
  Find Organization

  Finds a Deskpro organization by name.

• Action
  Find Person

  Finds a Deskpro person by primary email address.

• Action
  Find Ticket

  Finds a Deskpro ticket by its reference code.

• Action
  Get organization

  Returns a Deskpro organization by its ID, including its custom field values.

• Action
  Get person

  Returns a single Deskpro person (user or agent) by ID, including emails, phone numbers, organization and custom field values.

• Action
  Get ticket

  Returns a single Deskpro ticket by its ID, including its custom field values.

• Action
  Update person

  Updates an existing person (contact) in Deskpro, changing only the details you fill in.

• Trigger
  New alert

  Triggers when a new alert is created in OpsGenie, optionally limited to alerts matching a search query.

• Action
  Acknowledge alert

  Acknowledges an OpsGenie alert, optionally adding a note. The request is processed asynchronously and returns a request id.

• Action
  Add incident

  Creates a new incident on an OpsGenie service.

• Action
  Add note to alert

  Adds a note to an existing OpsGenie alert. The note is processed asynchronously; the returned request id can be used to check its status.

• Action
  Assign alert

  Assigns an OpsGenie alert to a user as its owner.

• Action
  Close alert

  Closes an OpsGenie alert identified by its id, tiny id or alias. Closing is processed asynchronously and returns a request id.

• Action
  Close incident

  Closes an OpsGenie incident, optionally adding a note.

• Action
  Create Alert

  Creates a new alert in OpsGenie with a message, optional priority, responders, tags and custom details.

• Action
  Delete alert

  Deletes an OpsGenie alert by its id, tiny id or alias. The deletion is processed asynchronously and returns a request id.

• Action
  Get alert

  Returns a single OpsGenie alert, looked up by its id, tiny id or alias.

• Action
  Get incident

  Returns an OpsGenie incident by its id or tiny id, including its message, status, priority, responders, tags and custom properties.

• Action
  List alerts

  Returns alerts in your OpsGenie account, optionally filtered by a search query or a saved search, and sorted by the field you choose.

• Action
  List incidents

  Returns incidents matching a search query, sorted as requested.

• Action
  List schedules

  Returns all on-call schedules in the OpsGenie account, optionally with their rotations.

• Action
  List teams

  Returns all teams in the OpsGenie account, with each team's id, name and description.

• Action
  List users

  Returns the users in your Opsgenie account, optionally filtered by a search query and sorted.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.