Connect Deskpro and ilert

Both apps 28Deskpro 15ilert 13

• Trigger
  New Organization

  Triggers when a new organization is created in Deskpro.

• Trigger
  New Person

  Triggers when a new person is created in Deskpro.

• Trigger
  New Ticket

  Triggers when a new ticket is created in Deskpro.

• Trigger
  New Ticket Reply

  Triggers when an agent replies to a Deskpro ticket.

• Trigger
  Ticket Update

  Triggers when a Deskpro ticket's status changes.

• Action
  Add Message to Ticket

  Adds a reply or an internal note to an existing Deskpro ticket.

• Action
  Create Organization

  Creates a new organization in Deskpro.

• Action
  Delete ticket

  Deletes a ticket in Deskpro.

• Action
  Find Organization

  Finds a Deskpro organization by name.

• Action
  Find Person

  Finds a Deskpro person by primary email address.

• Action
  Find Ticket

  Finds a Deskpro ticket by its reference code.

• Action
  Get organization

  Returns a Deskpro organization by its ID, including its custom field values.

• Action
  Get person

  Returns a single Deskpro person (user or agent) by ID, including emails, phone numbers, organization and custom field values.

• Action
  Get ticket

  Returns a single Deskpro ticket by its ID, including its custom field values.

• Action
  Update person

  Updates an existing person (contact) in Deskpro, changing only the details you fill in.

• Trigger
  New or Updated Incident

  Triggers when an incident (alert) on the chosen ilert alert source is created or changes: assigned, escalated, accepted, raised, commented on, resolved, or a responder is added or removed.

• Action
  Accept Incident

  Accepts a pending ilert alert (formerly called an incident) on behalf of the connected user, stopping its escalation, and returns the updated alert.

• Action
  Add Alert

  Creates an alert in ilert on the chosen alert source, which then escalates according to the source's escalation policy (or a policy or responders you specify).

• Action
  Add maintenance window

  Creates a maintenance window in ilert that suppresses alerts for the chosen alert sources and services between a start and end time.

• Action
  Create Incident

  Creates a new incident in ilert, optionally marking affected services and adding responders. Depending on the affected services, subscribers may be notified.

• Action
  Find User on Call

  Finds the user currently on call for an on-call schedule, along with the start and end of their current shift. Returns found=false when nobody is on call.

• Action
  Get alert

  Returns a single ilert alert by its id, including its summary, status, priority, alert source, escalation policy and responders.

• Action
  Get incident

  Returns a single ilert incident by its id, including its status, severity, affected services and responders.

• Action
  Get maintenance window

  Fetches a maintenance window by ID. An error occurs if the maintenance window is not found.

• Action
  List Alert Sources

  Returns all alert sources in your ilert account, including each source's integration type, integration key, status and escalation policy.

• Action
  List incidents

  Returns the incidents in your ilert account, optionally filtered by status, affected service, severity and declaration date.

• Action
  List users

  Returns the users in your ilert account, with their name, email, role and contact settings.

• Action
  Resolve Incident

  Resolves an ilert alert (formerly called an incident), closing it and stopping further escalation.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.