Integration
Connect Deskpro and EasyRoutes
When New Organization fires in Deskpro, your agent runs Update Imported Stop Tasks in EasyRoutes, or New Imported Stop in EasyRoutes to Add Message to Ticket in Deskpro. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Deskpro and EasyRoutes to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Deskpro and EasyRoutes can do together
From Deskpro to EasyRoutes
When New Organization in Deskpro
then Update Imported Stop Tasks in EasyRoutes
From EasyRoutes to Deskpro
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Deskpro and EasyRoutes
Triggers and actions 8 triggers · 47 actions
- New Organization
Triggers when a new organization is created in Deskpro.
- New Person
Triggers when a new person is created in Deskpro.
- New Ticket
Triggers when a new ticket is created in Deskpro.
- New Ticket Reply
Triggers when an agent replies to a Deskpro ticket.
- Ticket Update
Triggers when a Deskpro ticket's status changes.
- Add Message to Ticket
Adds a reply or an internal note to an existing Deskpro ticket.
- Create Organization
Creates a new organization in Deskpro.
- Delete ticket
Deletes a ticket in Deskpro.
- Find Organization
Finds a Deskpro organization by name.
- Find Person
Finds a Deskpro person by primary email address.
- Find Ticket
Finds a Deskpro ticket by its reference code.
- Get organization
Returns a Deskpro organization by its ID, including its custom field values.
- Get person
Returns a single Deskpro person (user or agent) by ID, including emails, phone numbers, organization and custom field values.
- Get ticket
Returns a single Deskpro ticket by its ID, including its custom field values.
- Update person
Updates an existing person (contact) in Deskpro, changing only the details you fill in.
- New Imported Stop
Triggers when a new stop is imported into your stop library.
- New Route
Triggers when a new delivery route is created.
- Route Updated
Triggers when a delivery route is created or changed.
- Assign Route Driver
Assigns a driver to a route.
- Assign Route Vehicle
Assigns a vehicle to a route.
- Delete Imported Stop
Deletes an imported stop from your stop library.
- Delete Route Stops
Removes stops from a route.
- Dispatch Route
Dispatches a route to its driver.
- Get Driver
Returns one driver by ID.
- Get Imported Stop
Returns one imported stop by ID.
- Get Imported Stop Route Info
Returns the routes an imported stop is on.
- Get Route
Returns one delivery route with its stops.
- Get Route Stop
Returns one stop on a route, including delivery status and proof of delivery.
- Get Shopify Order Route Info
Returns the routes a Shopify order's stop is on.
- Get Vehicle
Returns one vehicle by ID.
- Import Stops
Imports one or more stops into your EasyRoutes stop library.
- List Drivers
Returns the drivers in your EasyRoutes organization, optionally filtered by status.
- List Imported Stops
Returns stops imported into your EasyRoutes stop library.
- List Routes
Returns recent delivery routes.
- List Vehicles
Returns the vehicles in your EasyRoutes organization.
- Reoptimize Route
Re-optimizes the stop order of a route.
- Reorder Route Stop
Moves a stop to a new position in its route.
- Resync Route Orders
Refreshes a route's stops from their Shopify orders.
- Unassign Route Driver
Removes the driver from a route.
- Unassign Route Vehicle
Removes the vehicle from a route.
- Undispatch Route
Recalls a dispatched route from its driver.
- Update Imported Stop
Updates an imported stop's details.
- Update Imported Stop Items
Replaces the items on an imported stop.
- Update Imported Stop Location
Changes the address of an imported stop.
- Update Imported Stop Tasks
Replaces the tasks on an imported stop.
- Update Route
Updates a route's name, note, tags or limits.
- Update Route End Location
Changes where a route ends.
- Update Route End Tasks
Replaces the tasks the driver completes at the end of a route.
- Update Route Start Location
Changes where a route starts.
- Update Route Start Tasks
Replaces the tasks the driver completes at the start of a route.
- Update Route Stop
Updates a stop on a route, such as its delivery status or note.
- Update Route Stop Items
Replaces the items delivered at a route stop.
- Update Route Stop Location
Changes the address of a route stop.
- Update Route Stop Shopify Order Items
Replaces the Shopify order items delivered at a route stop.
- Update Route Stop Tasks
Replaces the tasks the driver completes at a route stop.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
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What our customers say
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Questions
Deskpro and EasyRoutes, answered
What can start an automation from Deskpro?
Any of Deskpro's 5 triggers in the catalog, including New Organization, New Person, New Ticket and New Ticket Reply. Describe the moment in plain language and your agent picks the right one.
What can your agent do in EasyRoutes when something happens in Deskpro?
Any of EasyRoutes's 37 actions, including Update Imported Stop, Update Imported Stop Items, Update Imported Stop Location and Update Imported Stop Tasks. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from EasyRoutes to Deskpro?
Yes. When something happens in EasyRoutes, your agent can act in Deskpro too. This page covers both directions: EasyRoutes's triggers and Deskpro's actions are listed here as well.
Do I have to build a connector for Deskpro or EasyRoutes?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Deskpro and EasyRoutes without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.