Connect Deskpro to Crisp

Both apps 33Deskpro 15Crisp 18

• Trigger
  New Organization

  Triggers when a new organization is created in Deskpro.

• Trigger
  New Person

  Triggers when a new person is created in Deskpro.

• Trigger
  New Ticket

  Triggers when a new ticket is created in Deskpro.

• Trigger
  New Ticket Reply

  Triggers when an agent replies to a Deskpro ticket.

• Trigger
  Ticket Update

  Triggers when a Deskpro ticket's status changes.

• Action
  Add Message to Ticket

  Adds a reply or an internal note to an existing Deskpro ticket.

• Action
  Create Organization

  Creates a new organization in Deskpro.

• Action
  Delete ticket

  Deletes a ticket in Deskpro.

• Action
  Find Organization

  Finds a Deskpro organization by name.

• Action
  Find Person

  Finds a Deskpro person by primary email address.

• Action
  Find Ticket

  Finds a Deskpro ticket by its reference code.

• Action
  Get organization

  Returns a Deskpro organization by its ID, including its custom field values.

• Action
  Get person

  Returns a single Deskpro person (user or agent) by ID, including emails, phone numbers, organization and custom field values.

• Action
  Get ticket

  Returns a single Deskpro ticket by its ID, including its custom field values.

• Action
  Update person

  Updates an existing person (contact) in Deskpro, changing only the details you fill in.

• Action
  Add a User Event

  Adds an event (such as "Added item to basket") to a Crisp contact's timeline.

• Action
  Add Segments to Conversation

  Adds one or more segments (tags) to a Crisp conversation, keeping the segments it already has.

• Action
  Assign conversation

  Assigns a Crisp conversation to a chosen operator so it is routed to that person.

• Action
  Change Conversation State

  Changes a Crisp conversation's state to resolved, unresolved or pending.

• Action
  Create Conversation

  Creates a new, empty conversation in your Crisp website and returns its session ID. It appears in the inbox once a user message is sent.

• Action
  Create/Update Contact

  Creates a Crisp contact (people profile) for the given email, or updates the existing contact with that email.

• Action
  Delete conversation

  Permanently removes a conversation from your Crisp website, identified by its session ID.

• Action
  Delete people profile

  Removes a people profile (contact) from your Crisp website, identified by its people ID or email address.

• Action
  Get people profile

  Returns a Crisp contact profile, looked up by its people ID or email address.

• Action
  List conversations

  Returns one page of up to 50 conversations in your Crisp inbox, optionally narrowed by search text, inbox, assignee, status or date.

• Action
  List messages in conversation

  Returns the messages in a Crisp conversation, with optional filters to read messages before, after or around a point in time.

• Action
  List operators

  Returns every operator who is a member of the Crisp website, with each operator's name, email, role and availability details.

• Action
  Mark messages as read in conversation

  Marks messages in a Crisp conversation as read, either specific messages or all of them.

• Action
  Search for a Profile

  Searches the website's contact profiles by text (name, email and more) and returns the matching profiles.

• Action
  Search for Conversation

  Searches conversations in your Crisp website by text, segment or filter and returns the matching conversations.

• Action
  Send Note Message

  Posts a private internal note into an existing Crisp conversation, visible only to operators.

• Action
  Send Operator Text Message

  Sends a text message from an operator in an existing Crisp conversation.

• Action
  Update conversation metas

  Updates a conversation's visitor details, subject, segments and custom data. Returns Crisp's result message.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.