--- title: "Connect DecisionRules and Gorgias - APIANT.ai" description: "When \"New Rules\" fires in DecisionRules, your agent runs \"Add customer\" in Gorgias, or \"New ticket\" in Gorgias to \"Add folder\" in DecisionRules." canonical: "https://apiant.ai/connect/decisionrules-to-gorgias" --- # Connect DecisionRules and Gorgias When **New Rules** fires in [DecisionRules](https://apiant.ai/connections/decisionrules), your agent runs **Add customer** in [Gorgias](https://apiant.ai/connections/gorgias), or **New ticket** in Gorgias to **Add folder** in DecisionRules. Describe the whole flow and it is built, tested on every scenario and kept running. DecisionRules **1** trigger DecisionRules **10** actions Gorgias **2** triggers Gorgias **13** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want DecisionRules and Gorgias to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What DecisionRules and Gorgias can do together ### From DecisionRules to Gorgias - When **New Rules** in DecisionRules then **Add customer** in Gorgias - When **New Rules** in DecisionRules then **Add tag to ticket** in Gorgias ### From Gorgias to DecisionRules - When **New ticket** in Gorgias then **Add folder** in DecisionRules - When **New ticket message** in Gorgias then **Add rule** in DecisionRules Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with DecisionRules and Gorgias ## Triggers and actions 3 triggers · 23 actions - Trigger **New Rules** Fires once for each new rule or rule flow added to the DecisionRules space. - Action **Add folder** Create a folder under a node. - Action **Add rule** Create a rule in a space. - Action **Add rule version** Create a new version of a rule. - Action **Add tags to rule** Add tags to a rule. - Action **Delete rule** Delete a rule or rule version. - Action **Get rule** Gets the latest version of a rule by its ID or alias, regardless of publication status. - Action **List folders** Get the root folder tree. - Action **List rules** List rules in a space. - Action **Update rule** Update a rule version. - Action **Update rule status** Publish/pending/archive a rule version. - Trigger **New ticket** Fires when a new ticket is created in Gorgias. - Trigger **New ticket message** Fires when a new message is added to a ticket. - Action **Add customer** Create a new customer profile. - Action **Add tag to ticket** Apply a tag to a ticket. - Action **Create Ticket** Creates a ticket - Action **Create Ticket Message** Creates a Ticket Message in an existing ticket - Action **Delete ticket** Delete a ticket by id. - Action **Find customers by email** Search/list customers, filterable by email and other criteria. - Action **Get customer** Retrieve a single customer by id. - Action **Get ticket** Retrieve a single ticket by id. - Action **Get Ticket Message** Look up one message by its id and return its details, including its body, subject, channel, sender, receiver and whether the customer can see it. - Action **List ticket messages** List messages belonging to a ticket. - Action **List tickets** List tickets with optional filters (status, customer, tags). - Action **Update customer** Update fields on an existing customer record. - Action **Update ticket** Update fields on an existing ticket (status, priority, assignee, tags). ## Each app on its own - [ **DecisionRules** DecisionRules is a no-code business rule engine that lets you automate and manage complex decision logic...](https://apiant.ai/connections/decisionrules) - [ **Gorgias** Gorgias is an ecommerce focused helpdesk with AI-powered responses, automated workflows & integrations.](https://apiant.ai/connections/gorgias) Reviews ## What our customers say ## More from DecisionRules - [ **DecisionRules to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/decisionrules-to-hubspot) - [ **DecisionRules to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/decisionrules-to-salesforce) - [ **DecisionRules to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/decisionrules-to-slack) - [ **DecisionRules to Google Sheets** Google Sheets](https://apiant.ai/connect/decisionrules-to-google-sheets) - [ **DecisionRules to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/decisionrules-to-gmail) - [ **DecisionRules to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/decisionrules-to-google-calendar) ## More into Gorgias - [ **Google Sheets to Gorgias** Google Sheets](https://apiant.ai/connect/google-sheets-to-gorgias) - [ **Gmail to Gorgias** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-gorgias) - [ **Google Calendar to Gorgias** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-gorgias) - [ **Google Drive to Gorgias** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-gorgias) - [ **Airtable to Gorgias** Organize anything with Airtable, a modern database created for everyone.](https://apiant.ai/connect/airtable-to-gorgias) - [ **Asana to Gorgias** Asana is a collaborative information manager for workspace.](https://apiant.ai/connect/asana-to-gorgias) Questions ## DecisionRules and Gorgias, answered ### ### What can start an automation from DecisionRules? Any of DecisionRules's 1 trigger in the catalog, including New Rules. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Gorgias when something happens in DecisionRules? Any of Gorgias's 13 actions, including Create Ticket, Create Ticket Message, Update customer and Update ticket. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Gorgias to DecisionRules? Yes. When something happens in Gorgias, your agent can act in DecisionRules too. This page covers both directions: Gorgias's triggers and DecisionRules's actions are listed here as well. ### ### Do I have to build a connector for DecisionRules or Gorgias? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use DecisionRules and Gorgias without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.