# Connect DecisionRules and Fluent Support When **New Rules** fires in [DecisionRules](https://apiant.ai/connections/decisionrules), your agent runs **Add Tag to Ticket** in [Fluent Support](https://apiant.ai/connections/fluent-support), or **New Customer** in Fluent Support to **Add folder** in DecisionRules. Describe the whole flow and it is built, tested on every scenario and kept running. DecisionRules **1** trigger DecisionRules **10** actions Fluent Support **2** triggers Fluent Support **10** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want DecisionRules and Fluent Support to do together? Give your AI client this address. `https://mcp.apiant.ai` Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What DecisionRules and Fluent Support can do together ### From DecisionRules to Fluent Support - When **New Rules** in DecisionRules then **Add Tag to Ticket** in Fluent Support - When **New Rules** in DecisionRules then **Create Customer** in Fluent Support ### From Fluent Support to DecisionRules - When **New Customer** in Fluent Support then **Add folder** in DecisionRules - When **New Ticket** in Fluent Support then **Add rule** in DecisionRules Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with DecisionRules and Fluent Support ## Triggers and actions 3 triggers · 20 actions - Trigger **New Rules** Fires once for each new rule or rule flow added to the DecisionRules space. - Action **Add folder** Create a folder under a node. - Action **Add rule** Create a rule in a space. - Action **Add rule version** Create a new version of a rule. - Action **Add tags to rule** Add tags to a rule. - Action **Delete rule** Delete a rule or rule version. - Action **Get rule** Gets the latest version of a rule by its ID or alias, regardless of publication status. - Action **List folders** Get the root folder tree. - Action **List rules** List rules in a space. - Action **Update rule** Update a rule version. - Action **Update rule status** Publish/pending/archive a rule version. - Trigger **New Customer** Triggers when a new customer is added in Fluent Support. - Trigger **New Ticket** Triggers when a new support ticket is created in Fluent Support. - Action **Add Tag to Ticket** Adds an existing tag to a Fluent Support ticket. - Action **Close Ticket** Closes a Fluent Support ticket. - Action **Create Customer** Creates a new customer in Fluent Support with their name, email, contact details and an optional note. - Action **Create Ticket** Creates a new support ticket in Fluent Support for an existing customer. - Action **Get Ticket** Returns a Fluent Support ticket with its customer, responses and details. - Action **List Customers** Returns the customers in your Fluent Support help desk, optionally filtered by a search term. - Action **List Tickets** Returns support tickets from Fluent Support, optionally matching a search term. - Action **Reopen Ticket** Reopens a closed Fluent Support ticket. - Action **Reply to Ticket** Adds an agent reply or internal note to a Fluent Support ticket, optionally closing the ticket. - Action **Update Ticket** Updates one property of a ticket — its priority, customer priority, assigned agent or product. ## Each app on its own - [ **DecisionRules** DecisionRules is a no-code business rule engine that lets you automate and manage complex decision logic...](https://apiant.ai/connections/decisionrules) - [ **Fluent Support** WordPress helpdesk plugin for managing customer support tickets, with REST API and webhook integrations.](https://apiant.ai/connections/fluent-support) Reviews ## What our customers say ## More from DecisionRules - [ **DecisionRules to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/decisionrules-to-hubspot) - [ **DecisionRules to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/decisionrules-to-salesforce) - [ **DecisionRules to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/decisionrules-to-slack) - [ **DecisionRules to Google Sheets** Google Sheets](https://apiant.ai/connect/decisionrules-to-google-sheets) - [ **DecisionRules to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/decisionrules-to-gmail) - [ **DecisionRules to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/decisionrules-to-google-calendar) ## More into Fluent Support - [ **NoteForms to Fluent Support** Create beautiful forms to fill your Notion databases.](https://apiant.ai/connect/noteforms-to-fluent-support) - [ **ActiveCampaign to Fluent Support** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-fluent-support) - [ **Airtable to Fluent Support** Organize anything with Airtable, a modern database created for everyone.](https://apiant.ai/connect/airtable-to-fluent-support) - [ **Asana to Fluent Support** Asana is a collaborative information manager for workspace.](https://apiant.ai/connect/asana-to-fluent-support) - [ **ClickUp to Fluent Support** ClickUp is an all-in-one app to plan, track, and manage your work in a beautifully intuitive environment.](https://apiant.ai/connect/clickup-to-fluent-support) - [ **Discord to Fluent Support** Discord is an all-in-one voice and text chat for gamers.](https://apiant.ai/connect/discord-to-fluent-support) Questions ## DecisionRules and Fluent Support, answered ### ### What can start an automation from DecisionRules? Any of DecisionRules's 1 trigger in the catalog, including New Rules. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Fluent Support when something happens in DecisionRules? Any of Fluent Support's 10 actions, including Create Customer, Create Ticket, Update Ticket and Add Tag to Ticket. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Fluent Support to DecisionRules? Yes. When something happens in Fluent Support, your agent can act in DecisionRules too. This page covers both directions: Fluent Support's triggers and DecisionRules's actions are listed here as well. ### ### Do I have to build a connector for DecisionRules or Fluent Support? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.