Connect Customer.guru to TypeSafe

Both apps 6Customer.guru 3TypeSafe 3

• Trigger
  New Rating

  Triggered when a customer submits a new rating on one of your Customer.guru surveys, giving you their score, their comment and how they engaged with the survey email.

• Action
  Find Customer

  Looks up a customer in your Customer.guru account by email address and returns that customer's record — their id, when they were added, their most recent survey score and comment, and whether they have unsubscribed.

• Action
  Schedule Survey

  Sends a Customer.guru NPS survey to one or more customers, either straight away or scheduled for a later date, and reports how many went out.

• Action
  Ask a Yes/No Question

  Asks a yes/no question about a piece of content and returns how likely the answer is yes, as a number from 0 to 1. Use it to check a condition that needs judgement rather than an exact match, such as whether a message sounds urgent or whether a review is a complaint.

• Action
  Classify Into Options

  Sorts a piece of content into one of the options you define and tells you how certain the choice is. Use it to route a ticket to a team, tag an enquiry by intent, or pick a category, and branch on the confidence so unclear cases go to a person instead.

• Action
  Score Against Levels

  Rates a piece of content against levels you describe, from lowest to highest, and tells you how certain the rating is. Use it to grade severity, sentiment, lead quality or risk on a scale of your own wording rather than a yes/no answer.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.