# Connect Cursion and Freshdesk When **New Flow** fires in [Cursion](https://apiant.ai/connections/cursion), your agent runs **Add Note to Ticket** in [Freshdesk](https://apiant.ai/connections/freshdesk), or **New Company** in Freshdesk to **Create Page** in Cursion. Describe the whole flow and it is built, tested on every scenario and kept running. Cursion **5** triggers Cursion **17** actions Freshdesk **3** triggers Freshdesk **21** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Cursion and Freshdesk to do together? Give your AI client this address. `https://mcp.apiant.ai` Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Cursion and Freshdesk can do together ### From Cursion to Freshdesk - When **New Flow** in Cursion then **Add Note to Ticket** in Freshdesk - When **New Page** in Cursion then **Create Contact** in Freshdesk ### From Freshdesk to Cursion - When **New Company** in Freshdesk then **Create Page** in Cursion - When **New Contact** in Freshdesk then **Add case** in Cursion Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Cursion and Freshdesk ## Triggers and actions 8 triggers · 38 actions - Trigger **New Flow** Triggers when a new Flow is created in your Cursion account. - Trigger **New Page** Triggers when a new page is added to a Cursion site. - Trigger **New Scan** Triggers when a new Scan is created for the selected Cursion page. - Trigger **New Site** Triggers when a new site is added to your Cursion account. - Trigger **New Test** Triggers when a new Test (a comparison of two scans) is created for a page. - Action **Add case** Generates a new test case for a site from a plain-language prompt and returns the process tracking its creation. - Action **Add flow** Creates a Flow in Cursion — a named sequence of steps (scans, cases, alerts) that FlowRuns execute. - Action **Create CaseRun** Runs a saved Case against a Site, creating a CaseRun that executes in the background and returns immediately. - Action **Create FlowRun** Runs a Flow against a Site and returns the new FlowRun, which completes asynchronously. - Action **Create Page** Creates a Page under a Cursion Site and, unless skipped, starts its initial baseline Scan. - Action **Create Scan** Starts a new Scan of a Site's pages in Cursion. The scan runs in the background and may take several minutes to complete. - Action **Create Site** Creates a Site in Cursion for a domain, then crawls it for pages and runs initial baseline scans in the background. - Action **Delete site** Deletes a site and, with it, all of the site's scans, tests, schedules and alerts. - Action **Get FlowRun** Returns a single FlowRun — the result of running a Flow against a Site — including its nodes, status and logs. - Action **Get scan** Returns a single Cursion scan with its HTML, logs, Lighthouse and security scores, and screenshots. - Action **Get site** Returns a single Cursion site with its URL, tags, crawl times and latest scan and test summary. - Action **Get test** Returns a single Test, the comparison of two scans of a page, with its scores, status and deltas. - Action **List flows** Returns the flows in your Cursion account, including each flow's steps (nodes) and connections (edges). - Action **List pages** Returns the pages that belong to a Cursion site, with each page's URL, tags and latest scan and test results. - Action **List scans** Returns the scans captured for a Cursion page, ordered by creation time. - Action **List sites** Returns the sites in your Cursion account, newest first, with each site's URL, tags and latest scan and test details. - Action **List tests** Returns the Tests run against a Cursion Page, ordered by creation time. - Trigger **New Company** Triggers when a new company is created. - Trigger **New Contact** Triggers when a new contact is created. - Trigger **New Ticket** Triggers when a new ticket is created. - Action **Add Note to Ticket** Adds a private or public note to a ticket. - Action **Create Company** Creates a new company. - Action **Create Contact** Creates a new contact. - Action **Create Ticket** Creates a new ticket in Freshdesk. - Action **Delete Contact** Deletes a contact by ID. - Action **Delete Ticket** Deletes a ticket by ID. - Action **Get Agent** Retrieves an agent by ID. - Action **Get Company** Retrieves a company by ID. - Action **Get Contact** Retrieves a contact by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **List Agents** Lists all agents. - Action **List Companies** Lists companies. - Action **List Contacts** Lists contacts. - Action **List Ticket Conversations** Lists all conversations (replies and notes) on a ticket. - Action **List Tickets** Lists tickets, most recently updated first. - Action **Reply to Ticket** Adds a public reply to a ticket conversation. - Action **Search Contacts** Searches contacts using a Freshdesk query string. - Action **Search Tickets** Searches tickets using a Freshdesk query string. - Action **Update Company** Updates a company by ID. - Action **Update Contact** Updates a contact by ID. - Action **Update Ticket** Updates an existing ticket by ID. ## Each app on its own - [ **Cursion** Cursion is a website testing platform that helps dev teams easily test and monitor their web apps.](https://apiant.ai/connections/cursion) - [ **Freshdesk** Freshdesk is a cloud-based customer support and helpdesk platform.](https://apiant.ai/connections/freshdesk) Reviews ## What our customers say ## More from Cursion - [ **Cursion to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/cursion-to-hubspot) - [ **Cursion to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/cursion-to-salesforce) - [ **Cursion to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/cursion-to-slack) - [ **Cursion to Google Sheets** Google Sheets](https://apiant.ai/connect/cursion-to-google-sheets) - [ **Cursion to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/cursion-to-gmail) - [ **Cursion to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/cursion-to-google-calendar) ## More into Freshdesk - [ **QuickBooks Online to Freshdesk** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/quickbooks-online-to-freshdesk) - [ **Trello to Freshdesk** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/trello-to-freshdesk) - [ **Asana to Freshdesk** Asana is a collaborative information manager for workspace.](https://apiant.ai/connect/asana-to-freshdesk) - [ **Capsule CRM to Freshdesk** Capsule is an online hosted CRM system for individuals, small businesses and sales teams wanting a simple...](https://apiant.ai/connect/capsule-crm-to-freshdesk) - [ **Agile CRM to Freshdesk** Agile CRM is an all-in-one CRM with sales, marketing, and service automation.](https://apiant.ai/connect/agile-crm-to-freshdesk) - [ **Airbrake to Freshdesk** Airbrake collects errors generated by other applications, and aggregates the results for review.](https://apiant.ai/connect/airbrake-to-freshdesk) Questions ## Cursion and Freshdesk, answered ### ### What can start an automation from Cursion? Any of Cursion's 5 triggers in the catalog, including New Flow, New Page, New Scan and New Site. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Freshdesk when something happens in Cursion? Any of Freshdesk's 21 actions, including Create Company, Create Contact, Create Ticket and Update Company. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Freshdesk to Cursion? Yes. When something happens in Freshdesk, your agent can act in Cursion too. This page covers both directions: Freshdesk's triggers and Cursion's actions are listed here as well. ### ### Do I have to build a connector for Cursion or Freshdesk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.