--- title: "Connect CS-Cart and Freshworks CRM - APIANT.ai" description: "When \"New Customer\" fires in CS-Cart, your agent runs \"Add Note to Contact\" in Freshworks CRM." canonical: "https://apiant.ai/connect/cs-cart-to-freshworks-crm" --- # Connect CS-Cart and Freshworks CRM When **New Customer** fires in [CS-Cart](https://apiant.ai/connections/cs-cart), your agent runs **Add Note to Contact** in [Freshworks CRM](https://apiant.ai/connections/freshworks-crm), or **New Account** in Freshworks CRM to **Add customer** in CS-Cart. Describe the whole flow and it is built, tested on every scenario and kept running. CS-Cart **2** triggers CS-Cart **16** actions Freshworks CRM **6** triggers Freshworks CRM **17** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want CS-Cart and Freshworks CRM to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What CS-Cart and Freshworks CRM can do together ### From CS-Cart to Freshworks CRM - When **New Customer** in CS-Cart then **Add Note to Contact** in Freshworks CRM - When **New Order** in CS-Cart then **Create Contact** in Freshworks CRM ### From Freshworks CRM to CS-Cart - When **New Account** in Freshworks CRM then **Add customer** in CS-Cart - When **New Contact** in Freshworks CRM then **Create Order (For CS-Cart)** in CS-Cart Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with CS-Cart and Freshworks CRM ## Triggers and actions 8 triggers · 33 actions - Trigger **New Customer** Triggers when a new customer account is created in the CS-Cart store. - Trigger **New Order** Triggers when a new order is placed in the CS-Cart store. - Action **Add category** Creates a new product category in your CS-Cart store. - Action **Add customer** Creates a new customer account in your CS-Cart store. - Action **Add shipment** Creates a shipment for products in an order, with optional carrier and tracking number. - Action **Create Order (For CS-Cart)** Creates an order in a CS-Cart storefront, for an existing customer or a guest. New orders always start with the Open status. - Action **Create Product** Creates a product in your CS-Cart store with its name, price, categories, stock and other product details. - Action **Delete product** Deletes a product from your CS-Cart store. - Action **Find Category by Name** Finds a category in your CS-Cart store by its name and returns its details. - Action **Get customer** Returns a customer's details (email, name, status, company and profile data) by their user ID. - Action **Get order** Returns the full details of a CS-Cart order, including its products, customer, billing and shipping addresses, totals and status. - Action **Get product** Returns a single product from your CS-Cart store, including its price, stock, categories, images and features. - Action **Get Shipment** Returns one shipment by its ID, including its order, carrier, tracking number and status. - Action **List categories** Returns the categories in the CS-Cart store, up to 1000. - Action **List orders** Returns a list of orders from the store, optionally filtered by status, customer, storefront or vendor, email, invoice, or last-modified date. - Action **Update customer** Updates an existing customer's details, such as name, email, company and status. - Action **Update order** Updates an existing order, such as its status, products, total or customer details, optionally emailing notifications. - Action **Update product** Updates an existing product in your CS-Cart store, such as its name, price, stock, status, descriptions, images or features. Only the fields you fill in are changed. - Trigger **New Account** Polling trigger: fires when a new sales account is created. Sorted by created_at descending. - Trigger **New Contact** Polling trigger: fires when a new contact is created. Sorted by created_at descending. - Trigger **New Deal** Polling trigger: fires when a new deal is created. Sorted by created_at descending. - Trigger **New or Updated Account** Polling trigger: fires when a sales account is created or updated. Sorted by updated_at descending. - Trigger **New or Updated Contact** Polling trigger: fires when a contact is created or updated. Sorted by updated_at descending. - Trigger **New or Updated Deal** Polling trigger: fires when a deal is created or updated. Sorted by updated_at descending. - Action **Add Note to Contact** Adds a note to a contact (targetable_type=Contact) in Freshworks CRM. - Action **Create Account** Creates a new sales account in Freshworks CRM. - Action **Create Appointment** Creates an appointment in Freshworks CRM. from_date/end_date are ISO8601. - Action **Create Contact** Creates a new contact in Freshworks CRM. - Action **Create Deal** Creates a new deal in Freshworks CRM. - Action **Create Task** Creates a task in Freshworks CRM. due_date is epoch milliseconds; targetable_type e.g. Contact/Deal/SalesAccount. - Action **Find Account by Name** Looks up a sales account by name using the lookup endpoint. - Action **Find Contact by Email** Looks up a contact by email address using the lookup endpoint. - Action **Find deal by custom field** Searches for a deal by the selected custom field. If a single match is found, emits the deal's details. If none or multiple match, an error occurs. - Action **Find deal by name** Searches for a deal by name. If a single match is found, emits the deal's details. If none or multiple match, an error occurs. - Action **Find deal stage by name** Searches for a deal stage by name. If a single match is found, emits the stage's details. If none or multiple match, an error occurs. - Action **Find pipeline by name** Searches for a pipeline by name. If a single match is found, emits the pipeline's details. If none or multiple match, an error occurs. - Action **Get Account** Retrieves a sales account by ID in Freshworks CRM. - Action **Get Contact** Retrieves a contact by ID in Freshworks CRM. - Action **Get Deal** Retrieves a deal by ID in Freshworks CRM. - Action **Update Contact** Updates an existing contact by ID in Freshworks CRM. - Action **Update Deal** Updates an existing deal by ID in Freshworks CRM. ## Each app on its own - [ **CS-Cart** Marketplace software trusted by 1300+ marketplaces.](https://apiant.ai/connections/cs-cart) - [ **Freshworks CRM** Freshworks CRM (Freshsales Suite) — manage contacts, sales accounts, deals, notes, tasks, and appointments.](https://apiant.ai/connections/freshworks-crm) Reviews ## What our customers say ## More from CS-Cart - [ **CS-Cart to Dashly** Dashly turns visitors into customers with data-driven conversation and marketing.](https://apiant.ai/connect/cs-cart-to-dashly) - [ **CS-Cart to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/cs-cart-to-hubspot) - [ **CS-Cart to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/cs-cart-to-salesforce) - [ **CS-Cart to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/cs-cart-to-slack) - [ **CS-Cart to Google Sheets** Google Sheets](https://apiant.ai/connect/cs-cart-to-google-sheets) - [ **CS-Cart to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/cs-cart-to-gmail) ## More into Freshworks CRM - [ **Gmail to Freshworks CRM** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-freshworks-crm) - [ **ActiveCampaign to Freshworks CRM** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-freshworks-crm) - [ **Trello to Freshworks CRM** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/trello-to-freshworks-crm) - [ **Asana to Freshworks CRM** Asana is a collaborative information manager for workspace.](https://apiant.ai/connect/asana-to-freshworks-crm) - [ **Freshdesk to Freshworks CRM** Freshdesk is a cloud-based customer support and helpdesk platform.](https://apiant.ai/connect/freshdesk-to-freshworks-crm) - [ **Typeform to Freshworks CRM** Build and publish online forms, surveys, and quizzes with Typeform.](https://apiant.ai/connect/typeform-to-freshworks-crm) Questions ## CS-Cart and Freshworks CRM, answered ### ### What can start an automation from CS-Cart? Any of CS-Cart's 2 triggers in the catalog, including New Customer and New Order. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Freshworks CRM when something happens in CS-Cart? Any of Freshworks CRM's 17 actions, including Create Account, Create Appointment, Create Contact and Create Deal. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Freshworks CRM to CS-Cart? Yes. When something happens in Freshworks CRM, your agent can act in CS-Cart too. This page covers both directions: Freshworks CRM's triggers and CS-Cart's actions are listed here as well. ### ### Do I have to build a connector for CS-Cart or Freshworks CRM? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use CS-Cart and Freshworks CRM without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.