--- title: "Connect Cronly and Freshdesk - APIANT.ai" description: "When \"Trigger Activated\" fires in Cronly, your agent runs \"Add Note to Ticket\" in Freshdesk, or \"New Company\" in Freshdesk to \"Add project\" in Cronly." canonical: "https://apiant.ai/connect/cronly-to-freshdesk" --- # Connect Cronly and Freshdesk When **Trigger Activated** fires in [Cronly](https://apiant.ai/connections/cronly), your agent runs **Add Note to Ticket** in [Freshdesk](https://apiant.ai/connections/freshdesk), or **New Company** in Freshdesk to **Add project** in Cronly. Describe the whole flow and it is built, tested on every scenario and kept running. Cronly **1** trigger Cronly **22** actions Freshdesk **3** triggers Freshdesk **21** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Cronly and Freshdesk to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Cronly and Freshdesk can do together ### From Cronly to Freshdesk - When **Trigger Activated** in Cronly then **Add Note to Ticket** in Freshdesk - When **Trigger Activated** in Cronly then **Create Contact** in Freshdesk ### From Freshdesk to Cronly - When **New Company** in Freshdesk then **Add project** in Cronly - When **New Contact** in Freshdesk then **Get project** in Cronly Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Cronly and Freshdesk ## Triggers and actions 4 triggers · 43 actions - Trigger **Trigger Activated** Triggers when a trigger is activated. - Action **Add back-up** Create a new back-up snapshot for a server/username (or a new one if none exists). - Action **Add job monitor** Create a new cron job monitor. - Action **Add project** Create a new project used to group monitors. - Action **Add server** Register a new server for back-up monitoring. - Action **Add SSL certificate monitor** Register a new SSL/TLS certificate monitor. - Action **Delete back-up** Delete a back-up by server ID and username. - Action **Delete job monitor** Delete a job monitor by ID. - Action **Delete project** Delete a project by ID. - Action **Delete server** Delete a server by ID. - Action **Delete SSL certificate monitor** Delete an SSL certificate monitor by ID. - Action **Get back-up** Get details of one back-up by server ID and username. - Action **Get job monitor** Get details of one job monitor by ID. - Action **Get project** Get details of one project by ID. - Action **Get server** Get details of one server by ID. - Action **Get SSL certificate monitor** Get details of one SSL certificate monitor by ID. - Action **Get user** Get details of one user by ID. - Action **List job monitors** List all registered job monitors for the company. - Action **List notifications** List all notifications (monitor failures, SSL certificate status changes, etc), paginated. - Action **List projects** List all projects. - Action **List servers** List all registered servers. - Action **List SSL certificate monitors** List all registered SSL/TLS certificate monitors. - Action **List users** List all users within the organization. - Trigger **New Company** Triggers when a new company is created. - Trigger **New Contact** Triggers when a new contact is created. - Trigger **New Ticket** Triggers when a new ticket is created. - Action **Add Note to Ticket** Adds a private or public note to a ticket. - Action **Create Company** Creates a new company. - Action **Create Contact** Creates a new contact. - Action **Create Ticket** Creates a new ticket in Freshdesk. - Action **Delete Contact** Deletes a contact by ID. - Action **Delete Ticket** Deletes a ticket by ID. - Action **Get Agent** Retrieves an agent by ID. - Action **Get Company** Retrieves a company by ID. - Action **Get Contact** Retrieves a contact by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **List Agents** Lists all agents. - Action **List Companies** Lists companies. - Action **List Contacts** Lists contacts. - Action **List Ticket Conversations** Lists all conversations (replies and notes) on a ticket. - Action **List Tickets** Lists tickets, most recently updated first. - Action **Reply to Ticket** Adds a public reply to a ticket conversation. - Action **Search Contacts** Searches contacts using a Freshdesk query string. - Action **Search Tickets** Searches tickets using a Freshdesk query string. - Action **Update Company** Updates a company by ID. - Action **Update Contact** Updates a contact by ID. - Action **Update Ticket** Updates an existing ticket by ID. ## Each app on its own - [ **Cronly** Cronly helps you manage your cron jobs in the cloud with built-in monitoring.](https://apiant.ai/connections/cronly) - [ **Freshdesk** Freshdesk is a cloud-based customer support and helpdesk platform.](https://apiant.ai/connections/freshdesk) Reviews ## What our customers say ## More from Cronly - [ **Cronly to crob.at** Pokémon team sharing and type chart data](https://apiant.ai/connect/cronly-to-crob-at) - [ **Cronly to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/cronly-to-hubspot) - [ **Cronly to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/cronly-to-salesforce) - [ **Cronly to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/cronly-to-slack) - [ **Cronly to Google Sheets** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/cronly-to-google-sheets) - [ **Cronly to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/cronly-to-gmail) ## More into Freshdesk - [ **QuickBooks Online to Freshdesk** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/quickbooks-online-to-freshdesk) - [ **Trello to Freshdesk** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/trello-to-freshdesk) - [ **Asana to Freshdesk** Asana is a collaborative information manager for workspace.](https://apiant.ai/connect/asana-to-freshdesk) - [ **Capsule CRM to Freshdesk** Capsule is an online hosted CRM system for individuals, small businesses and sales teams wanting a simple...](https://apiant.ai/connect/capsule-crm-to-freshdesk) - [ **Agile CRM to Freshdesk** Agile CRM is an all-in-one CRM with sales, marketing, and service automation.](https://apiant.ai/connect/agile-crm-to-freshdesk) - [ **Airbrake to Freshdesk** Airbrake collects errors generated by other applications, and aggregates the results for review.](https://apiant.ai/connect/airbrake-to-freshdesk) Questions ## Cronly and Freshdesk, answered ### ### What can start an automation from Cronly? Any of Cronly's 1 trigger in the catalog, including Trigger Activated. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Freshdesk when something happens in Cronly? Any of Freshdesk's 21 actions, including Create Company, Create Contact, Create Ticket and Update Company. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Freshdesk to Cronly? Yes. When something happens in Freshdesk, your agent can act in Cronly too. This page covers both directions: Freshdesk's triggers and Cronly's actions are listed here as well. ### ### Do I have to build a connector for Cronly or Freshdesk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Cronly and Freshdesk without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.