--- title: "Connect Credly and incident.io - APIANT.ai" description: "When \"New issued badge\" fires in Credly, your agent runs \"Find Users On-Call\" in incident.io, or \"New Incident\" in incident.io to \"Issue Badge\" in Credly." canonical: "https://apiant.ai/connect/credly-to-incident-io" --- # Connect Credly and incident.io When **New issued badge** fires in [Credly](https://apiant.ai/connections/credly), your agent runs **Find Users On-Call** in [incident.io](https://apiant.ai/connections/incident-io), or **New Incident** in incident.io to **Issue Badge** in Credly. Describe the whole flow and it is built, tested on every scenario and kept running. Credly **1** trigger Credly **18** actions incident.io **1** trigger incident.io **11** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Credly and incident.io to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Credly and incident.io can do together ### From Credly to incident.io - When **New issued badge** in Credly then **Find Users On-Call** in incident.io - When **New issued badge** in Credly then **Add follow-up** in incident.io ### From incident.io to Credly - When **New Incident** in incident.io then **Issue Badge** in Credly - When **New Incident** in incident.io then **Add badge template** in Credly Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Credly and incident.io ## Triggers and actions 2 triggers · 29 actions - Trigger **New issued badge** Triggers when a new badge is issued by your Credly organization. - Action **Add badge template** Creates a new badge template in your Credly organization and returns its id. - Action **Add employee** Adds an employee to your Credly Workforce organization and returns the new employee record. - Action **Delete badge template** Deletes a badge template from the Credly organization. - Action **Delete employee** Deletes an employee from your Credly Workforce organization. - Action **Get badge template** Returns a single badge template from your Credly organization, including its description, skills, criteria, state and visibility. - Action **Get employee** Returns a single employee in your Credly organization, looked up by email address, Credly id or your own external id. - Action **Get issued badge** Returns the details of a single issued badge, including its recipient, state, badge template and evidence. - Action **Get organization** Returns the details of the Credly organization this account is connected to. - Action **Issue Badge** Issues a new badge from one of your badge templates to a recipient by email. - Action **List badge templates** Returns the badge templates of your Credly organization, optionally filtered by name, state, skills, dates and more. - Action **List employees** Returns the employees in your Credly organization, optionally filtered by name or email, connection status or badge level. - Action **List endorsements** Returns the endorsements your organization holds on a badge template, including their competencies, credits and validity dates. - Action **List issued badges** Returns the badges your Credly organization has issued, with optional filters by recipient, badge template, state and dates, and a choice of sort order. - Action **List organizations** Returns the Credly organizations visible to the connected account. - Action **Replace issued badge** Replaces an issued badge with a new badge, optionally changing its template, recipient details, dates and evidence. Returns the new replacement badge. - Action **Revoke issued badge** Revokes an issued badge, removing it from the earner's wallet and public profile, and returns the updated badge. - Action **Update badge template** Updates an existing badge template in your Credly organization. Only the values you fill in are changed. - Action **Update employee** Updates an existing employee in your Credly organization, identified by email or your own employee ID. Fields left blank are not changed. - Trigger **New Incident** Triggers when a new incident is declared in incident.io, optionally limited to a status, severity, incident type or mode. - Action **Add follow-up** Creates a follow-up on an incident, with an optional description, assignee, team, category, priority and labels. - Action **Add incident update** Shares an update on an incident: a message, a move to a new status, a new severity, or any combination. - Action **Create Incident** Creates a new incident in incident.io, optionally setting its severity, type, status, roles, timestamps and custom fields. - Action **Find Users On-Call** Finds the users on-call for a schedule over a window of time (or right now), returning each effective shift with its user after overrides are applied. - Action **Get incident** Returns a single incident, including its status, severity, role assignments, timestamps and custom field values. - Action **Get Schedule** Returns a single on-call schedule, including its rotations, time zone and current shifts. - Action **List actions** Returns the actions recorded on incidents in your incident.io organisation, optionally filtered by incident, incident mode, or created/updated date. - Action **List schedules** Returns every on-call schedule configured in your incident.io account, including its rotations and who is currently on shift. - Action **List severities** Returns every incident severity configured for your incident.io organisation. - Action **List users** Returns the users in your incident.io account, optionally filtered by email address or Slack user ID. - Action **Update incident** Edits an existing incident's name, summary, severity, status, call link, Slack channel name, custom fields, role assignments or timestamps. Only the values you provide are changed. ## Each app on its own - [ **Credly** Credly is the world's largest network of digital credentials.](https://apiant.ai/connections/credly) - [ **incident.io** incident.io is an incident management platform, designed for your entire organisation.](https://apiant.ai/connections/incident-io) Reviews ## What our customers say ## More from Credly - [ **Credly to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/credly-to-hubspot) - [ **Credly to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/credly-to-salesforce) - [ **Credly to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/credly-to-slack) - [ **Credly to Google Sheets** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/credly-to-google-sheets) - [ **Credly to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/credly-to-gmail) - [ **Credly to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/credly-to-google-calendar) ## More into incident.io - [ **HubSpot to incident.io** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-incident-io) - [ **Google Sheets to incident.io** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-incident-io) - [ **Gmail to incident.io** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-incident-io) - [ **Google Calendar to incident.io** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-incident-io) - [ **Google Drive to incident.io** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-incident-io) - [ **ActiveCampaign to incident.io** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-incident-io) Questions ## Credly and incident.io, answered ### ### What can start an automation from Credly? Any of Credly's 1 trigger in the catalog, including New issued badge. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in incident.io when something happens in Credly? Any of incident.io's 11 actions, including Create Incident, Update incident, Add follow-up and Add incident update. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from incident.io to Credly? Yes. When something happens in incident.io, your agent can act in Credly too. This page covers both directions: incident.io's triggers and Credly's actions are listed here as well. ### ### Do I have to build a connector for Credly or incident.io? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Credly and incident.io without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.