--- title: "Connect Craftboxx and Jitbit Helpdesk - APIANT.ai" description: "When \"New Appointment\" fires in Craftboxx, your agent runs \"Add tag to ticket\" in Jitbit Helpdesk." canonical: "https://apiant.ai/connect/craftboxx-to-jitbit-helpdesk" --- # Connect Craftboxx and Jitbit Helpdesk When **New Appointment** fires in [Craftboxx](https://apiant.ai/connections/craftboxx), your agent runs **Add tag to ticket** in [Jitbit Helpdesk](https://apiant.ai/connections/jitbit-helpdesk), or **New Ticket** in Jitbit Helpdesk to **Create Customer and Mailing-Address** in Craftboxx. Describe the whole flow and it is built, tested on every scenario and kept running. Craftboxx **10** triggers Craftboxx **9** actions Jitbit Helpdesk **1** trigger Jitbit Helpdesk **19** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Craftboxx and Jitbit Helpdesk to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Craftboxx and Jitbit Helpdesk can do together ### From Craftboxx to Jitbit Helpdesk - When **New Appointment** in Craftboxx then **Add tag to ticket** in Jitbit Helpdesk - When **New Article** in Craftboxx then **Add article** in Jitbit Helpdesk ### From Jitbit Helpdesk to Craftboxx - When **New Ticket** in Jitbit Helpdesk then **Create Customer and Mailing-Address** in Craftboxx - When **New Ticket** in Jitbit Helpdesk then **Update Customer and Mailing-Address** in Craftboxx Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Craftboxx and Jitbit Helpdesk ## Triggers and actions 11 triggers · 28 actions - Trigger **New Appointment** Triggers when a new Appointment is created in Craftboxx. - Trigger **New Article** Triggers when a new Article is created in Craftboxx. - Trigger **New Customer** Triggers when a new Customer is created in Craftboxx. - Trigger **New Customer Address** Triggers when a new Customer Address is created in Craftboxx. - Trigger **New Project** Triggers when a new Project is created in Craftboxx. - Trigger **Updated Appointment** Triggers when an Appointment is updated in Craftboxx. - Trigger **Updated Article** Triggers when an Article is updated in Craftboxx. - Trigger **Updated Customer** Triggers when a Customer is updated in Craftboxx. - Trigger **Updated Customer Address** Triggers when a Customer Address is updated in Craftboxx. - Trigger **Updated Project** Triggers when an Project is updated in Craftboxx. - Action **Create Article** Creates a new Article in Craftboxx - Action **Create Customer and Mailing-Address** Creates a new Customer and it's Mailing-Address in Craftboxx - Action **Create Project and Appointment** Creates a new Project and it's Appointment in Craftboxx - Action **Search Article** Finds an Article based on the provided search criteria in Craftboxx. - Action **Search Customer** Finds a Customer based on the provided search criteria in Craftboxx. - Action **Search Project** Finds a Project based on the provided search criteria in Craftboxx. - Action **Update Article** Updates an Article in Craftboxx - Action **Update Customer and Mailing-Address** Updates a Customer and it's Mailing-Address in Craftboxx - Action **Update Project and Appointment** Updates a Project and it's Appointment in Craftboxx - Trigger **New Ticket** Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag. - Action **Add article** Creates a new knowledge base article in a category. - Action **Add asset** Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier. - Action **Add company** Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken. - Action **Add tag to ticket** Adds a tag to a ticket. The tag is created if it does not already exist. - Action **Add time spent** Logs a time spent entry on a ticket under the connected user. Requires technician permissions. - Action **Create New Reply** Posts a new reply (comment) to an existing helpdesk ticket. - Action **Create Ticket** Creates a new helpdesk ticket in a category, with a subject, body and priority. - Action **Create User** Creates a new helpdesk user. Requires administrator permissions. - Action **Find Ticket** Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets. - Action **Find User** Finds a helpdesk user by their email address and returns their profile. - Action **Get Article** Returns a knowledge base article with its full content, category, tags and attachments. - Action **Get ticket** Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values. - Action **List Companies** Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account. - Action **List Ticket Comments** Returns all comments (replies) posted on a Jitbit Helpdesk ticket. - Action **List tickets** Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates. - Action **List Time Spent Entries** Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions. - Action **Update company** Updates a company's name, notes and email domains in Jitbit Helpdesk. - Action **Update ticket** Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body. - Action **Update user** Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions. ## Each app on its own - [ **Craftboxx** Craftboxx is a tool that brings together planning and documentation, time tracking, and real-time problem...](https://apiant.ai/connections/craftboxx) - [ **Jitbit Helpdesk** A great help desk app for small and medium sized companies.](https://apiant.ai/connections/jitbit-helpdesk) Reviews ## What our customers say ## More from Craftboxx - [ **Craftboxx to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/craftboxx-to-hubspot) - [ **Craftboxx to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/craftboxx-to-salesforce) - [ **Craftboxx to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/craftboxx-to-slack) - [ **Craftboxx to Google Sheets** Google Sheets](https://apiant.ai/connect/craftboxx-to-google-sheets) - [ **Craftboxx to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/craftboxx-to-gmail) - [ **Craftboxx to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/craftboxx-to-google-calendar) ## More into Jitbit Helpdesk - [ **HubSpot to Jitbit Helpdesk** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-jitbit-helpdesk) - [ **Google Sheets to Jitbit Helpdesk** Google Sheets](https://apiant.ai/connect/google-sheets-to-jitbit-helpdesk) - [ **Gmail to Jitbit Helpdesk** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-jitbit-helpdesk) - [ **Google Calendar to Jitbit Helpdesk** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-jitbit-helpdesk) - [ **Google Drive to Jitbit Helpdesk** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-jitbit-helpdesk) - [ **ActiveCampaign to Jitbit Helpdesk** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-jitbit-helpdesk) Questions ## Craftboxx and Jitbit Helpdesk, answered ### ### What can start an automation from Craftboxx? Any of Craftboxx's 10 triggers in the catalog, including New Appointment, New Article, New Customer and New Customer Address. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Jitbit Helpdesk when something happens in Craftboxx? Any of Jitbit Helpdesk's 19 actions, including Create New Reply, Create Ticket, Create User and Update company. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Jitbit Helpdesk to Craftboxx? Yes. When something happens in Jitbit Helpdesk, your agent can act in Craftboxx too. This page covers both directions: Jitbit Helpdesk's triggers and Craftboxx's actions are listed here as well. ### ### Do I have to build a connector for Craftboxx or Jitbit Helpdesk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Craftboxx and Jitbit Helpdesk without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.