--- title: "Connect Craftboxx and Freshdesk - APIANT.ai" description: "When \"New Appointment\" fires in Craftboxx, your agent runs \"Add Note to Ticket\" in Freshdesk." canonical: "https://apiant.ai/connect/craftboxx-to-freshdesk" --- # Connect Craftboxx and Freshdesk When **New Appointment** fires in [Craftboxx](https://apiant.ai/connections/craftboxx), your agent runs **Add Note to Ticket** in [Freshdesk](https://apiant.ai/connections/freshdesk), or **New Company** in Freshdesk to **Create Customer and Mailing-Address** in Craftboxx. Describe the whole flow and it is built, tested on every scenario and kept running. Craftboxx **10** triggers Craftboxx **9** actions Freshdesk **3** triggers Freshdesk **21** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Craftboxx and Freshdesk to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Craftboxx and Freshdesk can do together ### From Craftboxx to Freshdesk - When **New Appointment** in Craftboxx then **Add Note to Ticket** in Freshdesk - When **New Article** in Craftboxx then **Create Contact** in Freshdesk ### From Freshdesk to Craftboxx - When **New Company** in Freshdesk then **Create Customer and Mailing-Address** in Craftboxx - When **New Contact** in Freshdesk then **Update Customer and Mailing-Address** in Craftboxx Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Craftboxx and Freshdesk ## Triggers and actions 13 triggers · 30 actions - Trigger **New Appointment** Triggers when a new Appointment is created in Craftboxx. - Trigger **New Article** Triggers when a new Article is created in Craftboxx. - Trigger **New Customer** Triggers when a new Customer is created in Craftboxx. - Trigger **New Customer Address** Triggers when a new Customer Address is created in Craftboxx. - Trigger **New Project** Triggers when a new Project is created in Craftboxx. - Trigger **Updated Appointment** Triggers when an Appointment is updated in Craftboxx. - Trigger **Updated Article** Triggers when an Article is updated in Craftboxx. - Trigger **Updated Customer** Triggers when a Customer is updated in Craftboxx. - Trigger **Updated Customer Address** Triggers when a Customer Address is updated in Craftboxx. - Trigger **Updated Project** Triggers when an Project is updated in Craftboxx. - Action **Create Article** Creates a new Article in Craftboxx - Action **Create Customer and Mailing-Address** Creates a new Customer and it's Mailing-Address in Craftboxx - Action **Create Project and Appointment** Creates a new Project and it's Appointment in Craftboxx - Action **Search Article** Finds an Article based on the provided search criteria in Craftboxx. - Action **Search Customer** Finds a Customer based on the provided search criteria in Craftboxx. - Action **Search Project** Finds a Project based on the provided search criteria in Craftboxx. - Action **Update Article** Updates an Article in Craftboxx - Action **Update Customer and Mailing-Address** Updates a Customer and it's Mailing-Address in Craftboxx - Action **Update Project and Appointment** Updates a Project and it's Appointment in Craftboxx - Trigger **New Company** Triggers when a new company is created. - Trigger **New Contact** Triggers when a new contact is created. - Trigger **New Ticket** Triggers when a new ticket is created. - Action **Add Note to Ticket** Adds a private or public note to a ticket. - Action **Create Company** Creates a new company. - Action **Create Contact** Creates a new contact. - Action **Create Ticket** Creates a new ticket in Freshdesk. - Action **Delete Contact** Deletes a contact by ID. - Action **Delete Ticket** Deletes a ticket by ID. - Action **Get Agent** Retrieves an agent by ID. - Action **Get Company** Retrieves a company by ID. - Action **Get Contact** Retrieves a contact by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **List Agents** Lists all agents. - Action **List Companies** Lists companies. - Action **List Contacts** Lists contacts. - Action **List Ticket Conversations** Lists all conversations (replies and notes) on a ticket. - Action **List Tickets** Lists tickets, most recently updated first. - Action **Reply to Ticket** Adds a public reply to a ticket conversation. - Action **Search Contacts** Searches contacts using a Freshdesk query string. - Action **Search Tickets** Searches tickets using a Freshdesk query string. - Action **Update Company** Updates a company by ID. - Action **Update Contact** Updates a contact by ID. - Action **Update Ticket** Updates an existing ticket by ID. ## Each app on its own - [ **Craftboxx** Craftboxx is a tool that brings together planning and documentation, time tracking, and real-time problem...](https://apiant.ai/connections/craftboxx) - [ **Freshdesk** Freshdesk is a cloud-based customer support and helpdesk platform.](https://apiant.ai/connections/freshdesk) Reviews ## What our customers say ## More from Craftboxx - [ **Craftboxx to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/craftboxx-to-hubspot) - [ **Craftboxx to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/craftboxx-to-salesforce) - [ **Craftboxx to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/craftboxx-to-slack) - [ **Craftboxx to Google Sheets** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/craftboxx-to-google-sheets) - [ **Craftboxx to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/craftboxx-to-gmail) - [ **Craftboxx to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/craftboxx-to-google-calendar) ## More into Freshdesk - [ **QuickBooks Online to Freshdesk** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/quickbooks-online-to-freshdesk) - [ **Trello to Freshdesk** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/trello-to-freshdesk) - [ **Asana to Freshdesk** Asana is a collaborative information manager for workspace.](https://apiant.ai/connect/asana-to-freshdesk) - [ **Capsule CRM to Freshdesk** Capsule is an online hosted CRM system for individuals, small businesses and sales teams wanting a simple...](https://apiant.ai/connect/capsule-crm-to-freshdesk) - [ **Agile CRM to Freshdesk** Agile CRM is an all-in-one CRM with sales, marketing, and service automation.](https://apiant.ai/connect/agile-crm-to-freshdesk) - [ **Airbrake to Freshdesk** Airbrake collects errors generated by other applications, and aggregates the results for review.](https://apiant.ai/connect/airbrake-to-freshdesk) Questions ## Craftboxx and Freshdesk, answered ### ### What can start an automation from Craftboxx? Any of Craftboxx's 10 triggers in the catalog, including New Appointment, New Article, New Customer and New Customer Address. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Freshdesk when something happens in Craftboxx? Any of Freshdesk's 21 actions, including Create Company, Create Contact, Create Ticket and Update Company. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Freshdesk to Craftboxx? Yes. When something happens in Freshdesk, your agent can act in Craftboxx too. This page covers both directions: Freshdesk's triggers and Craftboxx's actions are listed here as well. ### ### Do I have to build a connector for Craftboxx or Freshdesk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Craftboxx and Freshdesk without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.