Connect Convenia and Syncro

Both apps 36Convenia 18Syncro 18

• Trigger
  New Admission

  Triggers when a new employee is admitted in Convenia.

• Trigger
  New Dismissal

  Triggers when an employee is dismissed in Convenia.

• Trigger
  New Salary Change

  Triggers when a new salary history entry is added for an employee.

• Trigger
  New Vacation Approved

  Triggers when a new vacation request appears for an employee.

• Action
  Create Cost Center

  Creates a cost center.

• Action
  Create Department

  Creates a department.

• Action
  Create Job

  Creates a job position with its CBO occupation code.

• Action
  Delete Department

  Deletes a department and moves its employees to another department.

• Action
  Get Employee

  Returns one employee's profile by ID.

• Action
  Get Employee Salary History

  Returns an employee's salary history entries.

• Action
  List Cost Centers

  Returns the company's cost centers.

• Action
  List Departments

  Returns the company's departments.

• Action
  List Dismissed Employees

  Returns dismissed employees with their dismissal details, optionally limited to a date range.

• Action
  List Employees

  Returns the company's employees, with their department, job and cost center.

• Action
  List Employee Vacation Requests

  Returns an employee's vacation requests and their approval status.

• Action
  List Jobs

  Returns the company's job positions with their CBO codes.

• Action
  Update Department

  Renames a department.

• Action
  Update Employee

  Updates an employee's name, registration number, corporate email or social name.

• Trigger
  New Customer

  Triggers when a new customer is created in Syncro.

• Trigger
  New Invoice

  Triggers when a new invoice is created in Syncro.

• Trigger
  New Payment

  Triggers when a new payment is recorded in Syncro.

• Trigger
  New RMM Alert

  Triggers when a new RMM alert is raised on a monitored asset in Syncro.

• Trigger
  New Ticket

  Triggers when a new ticket is created in Syncro, optionally limited to a customer, contact, status, assignee or search.

• Trigger
  Ticket Resolved

  Triggers when a ticket is marked Resolved in Syncro.

• Trigger
  Ticket Status Changed

  Triggers when a Syncro ticket moves to a different status.

• Action
  Create Appointment

  Creates an appointment in Syncro, optionally linked to a customer, ticket and technicians.

• Action
  Create Contact

  Creates a contact under an existing Syncro customer.

• Action
  Create Customer

  Creates a new customer in Syncro with contact details, address, and notification preferences.

• Action
  Create Estimate

  Creates an estimate for a customer in Syncro, optionally with line items.

• Action
  Create Lead

  Creates a new lead in Syncro with the contact details and optional ticket information you provide.

• Action
  Create Ticket

  Creates a ticket for a customer in Syncro.

• Action
  Create Ticket Timer Entry

  Logs a time entry against a Syncro ticket, recording when work started and ended (or how long it took) and any notes.

• Action
  Find Customer

  Finds customers by search text, email, name, business name or ID and returns the matching customers.

• Action
  Update Contact

  Updates an existing contact in Syncro, changing its name, address, email, phone and other details.

• Action
  Update Customer

  Updates an existing customer in Syncro. Only the fields you fill in are changed.

• Action
  Update Ticket

  Updates an existing Syncro ticket's subject, status, assignment, dates and other details. Only the fields you fill in are changed.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.