Integration
Connect ConnectWise Manage and Vapi
When New Territory fires in ConnectWise Manage, your agent runs Add assistant in Vapi, or New Assistant in Vapi to Create Ticket Note in ConnectWise Manage. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want ConnectWise Manage and Vapi to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What ConnectWise Manage and Vapi can do together
From ConnectWise Manage to Vapi
When New Territory in ConnectWise Manage
then Add assistant in Vapi
From Vapi to ConnectWise Manage
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with ConnectWise Manage and Vapi
Triggers and actions 8 triggers · 31 actions
- New Territory
Triggers when a new territory (called a location in the ConnectWise API) is added in ConnectWise Manage.
- New Ticket Note
Triggers when a new note is added to a ConnectWise Manage service ticket.
- New/Updated Contact
Triggers when a contact is created or updated in ConnectWise Manage.
- New/Updated Project
Triggers when a project is created or updated in ConnectWise Manage.
- New/Updated Ticket
Triggers when a service ticket is created or updated in ConnectWise Manage.
- Attach a File to a Record
Attaches a file from a URL to a ConnectWise Manage record such as a ticket, company, contact or project.
- Create Company
Creates a new company in ConnectWise Manage.
- Create Ticket Note
Adds a note to a ConnectWise Manage service ticket.
- Find Company
Finds a company in ConnectWise Manage by name and returns the first match.
- Find Contact
Finds a contact in ConnectWise Manage by email address.
- Find File
Finds a file attached to a ConnectWise Manage record (ticket, company, contact, project and so on), optionally by title.
- Find Ticket
Finds a service ticket in ConnectWise Manage by summary, returning the newest match.
- Update Company
Updates an existing company in ConnectWise Manage; only the fields you fill in are changed.
- Update Ticket
Updates an existing ConnectWise Manage service ticket; only the fields you fill in are changed.
- New Assistant
Triggers when a new assistant is created in your Vapi organization.
- New Call
Triggers when a new call is created in Vapi, optionally limited to one assistant or phone number.
- New File
Triggers when a new file is uploaded to your Vapi account.
- Add assistant
Creates a new Vapi voice assistant with its model, voice, transcriber, first message and call behavior.
- Add phone number
Adds a phone number to Vapi: a free Vapi number, or one you bring from Twilio, Vonage, Telnyx or your own SIP trunk. Returns the new phone number record.
- Add squad
Creates a squad: a group of assistants that hand a call off to one another, starting with the first member.
- Add tool
Creates a tool in Vapi (for example a function, end-call, transfer-call or API-request tool) that assistants can use during calls.
- Create Call
Starts a Vapi call (or a batch of outbound calls) using a saved or one-off assistant, squad or workflow, and returns the created call.
- Create Chat
Sends a message to a Vapi assistant or squad as a text chat and returns the chat, including the assistant's reply messages.
- Delete assistant
Deletes an assistant from your Vapi account and returns the deleted assistant.
- Delete Call Data
Deletes a call and its data, including recordings, and returns the deleted call.
- Delete Chat
Deletes a chat from your Vapi account and returns the deleted chat's details.
- Delete File
Deletes a file from your Vapi account.
- Find Call
Finds calls matching a call id, assistant, phone number, or created/updated date range. Returns up to 1000 matching calls.
- Get assistant
Returns a Vapi assistant's full configuration, including its model, voice, transcriber and first message.
- Get file
Returns a file uploaded to Vapi, including its name, size, type, processing status and download URL.
- List assistants
Returns the voice assistants in your Vapi account, optionally filtered by when they were created or last updated.
- List chats
Returns the chats in your Vapi account, optionally filtered by assistant, squad, session or creation/update date.
- List files
Returns the files uploaded to your Vapi account, optionally filtered by purpose.
- List phone numbers
Returns the phone numbers in your Vapi account, optionally filtered by when they were created or updated.
- List tools
Returns the tools configured in your Vapi account, optionally filtered by when they were created or updated.
- Update assistant
Updates an existing Vapi assistant's name, prompts, voice, model and call settings. Only the values you fill in are changed.
- Update Call
Updates the name of an existing Vapi call.
- Update phone number
Updates a Vapi phone number's name, the assistant, squad or workflow that answers it, and its provider settings.
- Upload File
Uploads a file to Vapi, for use by assistants or knowledge bases, and returns the stored file record.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
ConnectWise Manage and Vapi, answered
What can start an automation from ConnectWise Manage?
Any of ConnectWise Manage's 5 triggers in the catalog, including New Territory, New Ticket Note, New/Updated Contact and New/Updated Project. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Vapi when something happens in ConnectWise Manage?
Any of Vapi's 22 actions, including Create Call, Create Chat, Update assistant and Update Call. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Vapi to ConnectWise Manage?
Yes. When something happens in Vapi, your agent can act in ConnectWise Manage too. This page covers both directions: Vapi's triggers and ConnectWise Manage's actions are listed here as well.
Do I have to build a connector for ConnectWise Manage or Vapi?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use ConnectWise Manage and Vapi without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.