--- title: "Connect Confluence Cloud and Freshworks CRM - APIANT.ai" description: "When \"New Blog Post\" fires in Confluence Cloud, your agent runs \"Add Note to Contact\" in Freshworks CRM." canonical: "https://apiant.ai/connect/confluence-cloud-to-freshworks-crm" --- # Connect Confluence Cloud and Freshworks CRM When **New Blog Post** fires in [Confluence Cloud](https://apiant.ai/connections/confluence-cloud), your agent runs **Add Note to Contact** in [Freshworks CRM](https://apiant.ai/connections/freshworks-crm), or **New Account** in Freshworks CRM to **Create Blog Post** in Confluence Cloud. Describe the whole flow and it is built, tested on every scenario and kept running. Confluence Cloud **8** triggers Confluence Cloud **37** actions Freshworks CRM **6** triggers Freshworks CRM **17** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Confluence Cloud and Freshworks CRM to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Confluence Cloud and Freshworks CRM can do together ### From Confluence Cloud to Freshworks CRM - When **New Blog Post** in Confluence Cloud then **Add Note to Contact** in Freshworks CRM - When **New Footer Comment** in Confluence Cloud then **Create Contact** in Freshworks CRM ### From Freshworks CRM to Confluence Cloud - When **New Account** in Freshworks CRM then **Create Blog Post** in Confluence Cloud - When **New Contact** in Freshworks CRM then **Create Footer Comment** in Confluence Cloud Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Confluence Cloud and Freshworks CRM ## Triggers and actions 14 triggers · 54 actions - Trigger **New Blog Post** Triggers when a new blog post is published in your Confluence site, optionally limited to specific spaces. - Trigger **New Footer Comment** Triggers when a new footer comment is added to any page, blog post or attachment on the Confluence site. - Trigger **New or Updated Page** Triggers when a page is created or edited in your Confluence site. - Trigger **New Page** Triggers when a new page is created in Confluence. - Trigger **New Page or Blog Post** Triggers when a new page or blog post is created in your Confluence site. - Trigger **New Space** Triggers when a new space is created on the selected Confluence site. - Trigger **New Task** Triggers when a new task is added to a Confluence page or blog post. - Trigger **Updated Page** Triggers when an existing Confluence page is edited (a new version is saved). - Action **Add Label to Content** Adds a label to a Confluence page, blog post or attachment and returns the content's labels. - Action **Create Blog Post** Creates a new blog post in a Confluence space, published or as a draft. - Action **Create Folder** Creates a folder in a Confluence space, optionally under a parent page or folder. - Action **Create Footer Comment** Adds a footer comment to a Confluence page, blog post, attachment or custom content, or posts a reply to an existing footer comment. - Action **Create Page** Creates a page in a Confluence space, published or as a draft, optionally under a parent page. - Action **Create Page or Blog Post** Creates a new page or blog post in a Confluence space. - Action **Create Space** Creates a new Confluence space with a name and key or alias, optionally private or from a template. - Action **Delete Attachment** Deletes an attachment, moving it to the trash, or permanently purges an attachment already in the trash. - Action **Delete Blog Post** Deletes a Confluence blog post, moving it to the trash, or permanently purges a trashed blog post or discards a draft. - Action **Delete Folder** Deletes a folder in Confluence, moving it to the space's trash. - Action **Delete Footer Comment** Permanently deletes a footer comment from a Confluence page or blog post. - Action **Delete Inline Comment** Permanently deletes an inline comment from a Confluence page or blog post. - Action **Delete Page** Deletes a Confluence page, moving it to the trash, or permanently purges a page that is already in the trash. - Action **Get Attachment** Returns a Confluence attachment's details, including its file name, media type, size, container and download link. - Action **Get Blog Post** Returns a Confluence blog post by its ID, optionally with its body content, labels, properties, likes and versions. - Action **Get Folder** Returns a Confluence folder by its ID, including its title, space, parent and version details. - Action **Get Footer Comment** Returns a footer comment on a Confluence page, blog post or attachment by its ID, including its body, status and version. - Action **Get Inline Comment** Returns an inline comment on a Confluence page or blog post, including its body, resolution status, highlighted text and version. - Action **Get Page** Returns a Confluence page by its ID, optionally with its body, labels, properties, versions and other details. - Action **Get Space** Returns a Confluence space by its ID, including its key, name, type, status, homepage and any requested extras such as labels, properties or permissions. - Action **Get Task** Returns a Confluence task by its ID, including its status, assignee, due date and the page or blog post it belongs to. - Action **List Blog Posts** Returns blog posts across the Confluence site, optionally filtered by space, ID, title or status. - Action **List Child Pages** Returns the child pages directly under a Confluence page, with each child's title, status, space and position. - Action **List Page Attachments** Returns the attachments on a Confluence page, optionally filtered by status, media type or file name. - Action **List Page Footer Comments** Returns the top-level footer comments on a Confluence page. - Action **List Page Labels** Returns the labels on a Confluence page, with each label's ID, name and prefix. - Action **List Pages** Returns pages from a Confluence site, optionally filtered by page IDs, spaces, title, status or subtype. - Action **List Spaces** Returns the Confluence spaces you can view, optionally filtered by ID, key, type, status or label. - Action **List Tasks** Returns the tasks in a Confluence site, optionally filtered by status, space, page, blog post, people and dates. - Action **Remove Label from Content** Removes a label from a Confluence page, blog post or attachment. - Action **Search Content** Searches Confluence content (pages, blog posts, attachments, comments and more) using a Confluence Query Language (CQL) query and returns the matching results. - Action **Search for Page or Blog Post** Searches a Confluence site for pages and blog posts whose title matches the words you give, optionally within one space. - Action **Update Blog Post** Updates an existing Confluence blog post's title, content or status, creating a new version. - Action **Update Footer Comment** Updates the text of an existing footer comment on a Confluence page, blog post or attachment. - Action **Update Inline Comment** Updates the text of an inline comment on a Confluence page or blog post, and can resolve or reopen it. - Action **Update Page** Updates an existing Confluence page's title, content, status, parent or owner, saving it as a new version. - Action **Upload Attachment** Uploads a file as a new attachment on a Confluence page or blog post. - Trigger **New Account** Polling trigger: fires when a new sales account is created. Sorted by created_at descending. - Trigger **New Contact** Polling trigger: fires when a new contact is created. Sorted by created_at descending. - Trigger **New Deal** Polling trigger: fires when a new deal is created. Sorted by created_at descending. - Trigger **New or Updated Account** Polling trigger: fires when a sales account is created or updated. Sorted by updated_at descending. - Trigger **New or Updated Contact** Polling trigger: fires when a contact is created or updated. Sorted by updated_at descending. - Trigger **New or Updated Deal** Polling trigger: fires when a deal is created or updated. Sorted by updated_at descending. - Action **Add Note to Contact** Adds a note to a contact (targetable_type=Contact) in Freshworks CRM. - Action **Create Account** Creates a new sales account in Freshworks CRM. - Action **Create Appointment** Creates an appointment in Freshworks CRM. from_date/end_date are ISO8601. - Action **Create Contact** Creates a new contact in Freshworks CRM. - Action **Create Deal** Creates a new deal in Freshworks CRM. - Action **Create Task** Creates a task in Freshworks CRM. due_date is epoch milliseconds; targetable_type e.g. Contact/Deal/SalesAccount. - Action **Find Account by Name** Looks up a sales account by name using the lookup endpoint. - Action **Find Contact by Email** Looks up a contact by email address using the lookup endpoint. - Action **Find deal by custom field** Searches for a deal by the selected custom field. If a single match is found, emits the deal's details. If none or multiple match, an error occurs. - Action **Find deal by name** Searches for a deal by name. If a single match is found, emits the deal's details. If none or multiple match, an error occurs. - Action **Find deal stage by name** Searches for a deal stage by name. If a single match is found, emits the stage's details. If none or multiple match, an error occurs. - Action **Find pipeline by name** Searches for a pipeline by name. If a single match is found, emits the pipeline's details. If none or multiple match, an error occurs. - Action **Get Account** Retrieves a sales account by ID in Freshworks CRM. - Action **Get Contact** Retrieves a contact by ID in Freshworks CRM. - Action **Get Deal** Retrieves a deal by ID in Freshworks CRM. - Action **Update Contact** Updates an existing contact by ID in Freshworks CRM. - Action **Update Deal** Updates an existing deal by ID in Freshworks CRM. ## Each app on its own - [ **Confluence Cloud** Confluence is where you create, organize and discuss work with your team.](https://apiant.ai/connections/confluence-cloud) - [ **Freshworks CRM** Freshworks CRM (Freshsales Suite) — manage contacts, sales accounts, deals, notes, tasks, and appointments.](https://apiant.ai/connections/freshworks-crm) Reviews ## What our customers say ## More from Confluence Cloud - [ **Confluence Cloud to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/confluence-cloud-to-hubspot) - [ **Confluence Cloud to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/confluence-cloud-to-salesforce) - [ **Confluence Cloud to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/confluence-cloud-to-slack) - [ **Confluence Cloud to Google Sheets** Google Sheets](https://apiant.ai/connect/confluence-cloud-to-google-sheets) - [ **Confluence Cloud to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/confluence-cloud-to-gmail) - [ **Confluence Cloud to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/confluence-cloud-to-google-calendar) ## More into Freshworks CRM - [ **Gmail to Freshworks CRM** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-freshworks-crm) - [ **ActiveCampaign to Freshworks CRM** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-freshworks-crm) - [ **Trello to Freshworks CRM** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/trello-to-freshworks-crm) - [ **Asana to Freshworks CRM** Asana is a collaborative information manager for workspace.](https://apiant.ai/connect/asana-to-freshworks-crm) - [ **Freshdesk to Freshworks CRM** Freshdesk is a cloud-based customer support and helpdesk platform.](https://apiant.ai/connect/freshdesk-to-freshworks-crm) - [ **Typeform to Freshworks CRM** Build and publish online forms, surveys, and quizzes with Typeform.](https://apiant.ai/connect/typeform-to-freshworks-crm) Questions ## Confluence Cloud and Freshworks CRM, answered ### ### What can start an automation from Confluence Cloud? Any of Confluence Cloud's 8 triggers in the catalog, including New Blog Post, New Footer Comment, New or Updated Page and New Page. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Freshworks CRM when something happens in Confluence Cloud? Any of Freshworks CRM's 17 actions, including Create Account, Create Appointment, Create Contact and Create Deal. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Freshworks CRM to Confluence Cloud? Yes. When something happens in Freshworks CRM, your agent can act in Confluence Cloud too. This page covers both directions: Freshworks CRM's triggers and Confluence Cloud's actions are listed here as well. ### ### Do I have to build a connector for Confluence Cloud or Freshworks CRM? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Confluence Cloud and Freshworks CRM without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.