--- title: "Connect Communi App and ManageEngine ServiceDesk Plus Cloud - APIANT.ai" description: "When \"New Announcement\" fires in Communi App, your agent runs \"Add request task\" in ManageEngine ServiceDesk Plus Cloud." canonical: "https://apiant.ai/connect/communi-app-to-manageengine-servicedesk-plus-cloud" --- # Connect Communi App and ManageEngine ServiceDesk Plus Cloud When **New Announcement** fires in [Communi App](https://apiant.ai/connections/communi-app), your agent runs **Add request task** in [ManageEngine ServiceDesk Plus Cloud](https://apiant.ai/connections/manageengine-servicedesk-plus-cloud), or **New Problem** in ManageEngine ServiceDesk Plus Cloud to **Add message** in Communi App. Describe the whole flow and it is built, tested on every scenario and kept running. Communi App **10** triggers Communi App **27** actions ManageEngine ServiceDesk Plus Cloud **2** triggers ManageEngine ServiceDesk Plus Cloud **14** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Communi App and ManageEngine ServiceDesk Plus Cloud to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Communi App and ManageEngine ServiceDesk Plus Cloud can do together ### From Communi App to ManageEngine ServiceDesk Plus Cloud - When **New Announcement** in Communi App then **Add request task** in ManageEngine ServiceDesk Plus Cloud - When **New Event** in Communi App then **Add request note** in ManageEngine ServiceDesk Plus Cloud ### From ManageEngine ServiceDesk Plus Cloud to Communi App - When **New Problem** in ManageEngine ServiceDesk Plus Cloud then **Add message** in Communi App - When **Trigger** in ManageEngine ServiceDesk Plus Cloud then **Add user** in Communi App Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Communi App and ManageEngine ServiceDesk Plus Cloud ## Triggers and actions 12 triggers · 41 actions - Trigger **New Announcement** Triggered when a new announcement is created in a group. - Trigger **New Event** Triggered when a new event is created in the selected group. - Trigger **New Job Ad** Triggered when a new job ad is created in a group. - Trigger **New message** Triggers when a new message is posted in a Communi App conversation, such as a group chat, event chat or direct message. - Trigger **New Offer** Triggered when a new offer is created. - Trigger **New poll** Triggers when a new poll is created in Communi App. - Trigger **New Quest** Triggered when a new quest is created. - Trigger **New Recommendation** Triggers when a new recommendation is created in a group, including derived kinds such as videos, prayers and parishes unless narrowed by type. - Trigger **New user** Triggers when a new user appears in your CommuniApp. - Trigger **New Video** Triggers when a new video is posted in a Communi App group. - Action **Add article** Creates a new article (such as a book or product recommendation) in your Communi App. Returns the created article. - Action **Add group** Creates a new group in your CommuniApp, such as a subgroup or badge group, and returns the created group. - Action **Add message** Sends a new message to a CommuniApp conversation, such as a group, event or direct user chat, and returns the created message. - Action **Add poll** Creates a poll with 2 to 12 answer options. To show it to members, embed the new poll in a chat message afterwards. - Action **Add tag** Creates a new tag in your CommuniApp and returns the created tag. - Action **Add user** Creates a new user in the CommuniApp community and returns the created user record. - Action **Create Announcement** Creates a new announcement in your Communi app and returns the created announcement. - Action **Create Event** Creates a new event in your CommuniApp community and returns the created event. - Action **Create Offer** Creates a new offer in your Communi app, such as an item or service offered to the community, and returns the created offer. - Action **Create Quest** Creates a new quest, a post where a community member asks for something, and returns the created quest. - Action **Create Recommendation** Creates a recommendation in the community app, such as a link or resource shared with members, and returns the new record. - Action **Delete event** Deletes an event by its ID. - Action **Delete offer** Deletes an offer by its ID. - Action **Delete user** Permanently deletes a user from the Communi App. This cannot be undone. - Action **Get event** Returns a single event by its ID, including its title, description, location, dates and publishing status. An error occurs if the event is not found. - Action **Get offer** Returns a single offer from your community by its ID, including its text, picture, status and publishing dates. - Action **Get poll** Returns a single poll by its ID, including its title, description, answer options and publishing status. An error occurs if the poll is not found. - Action **Get user** Returns a single user's profile by ID. The fields included depend on the chosen detail level and your role. - Action **List articles** Returns the articles on your CommuniApp book table, optionally narrowed to recommended or official articles, a group, a status or a search term. - Action **List events** Returns the events of a group, including announcements, job ads, workshops and info posts, with optional filters for status, type, text search, date and location. - Action **List groups** Returns the groups you can access in Communi App, including communities, subgroups, admin groups and badge groups. - Action **List messages** Returns the chat messages you have access to, optionally limited to one conversation such as a direct message, group chat or event chat. - Action **List offers** Returns the offers in your Communi App, optionally narrowed to one group, a status or a search text. - Action **List polls** Returns the polls you can access, optionally narrowed by group, status or search text. - Action **List users** Returns the users visible to the connected account, optionally narrowed by a text search and group. - Action **Update event** Updates an existing event's details, such as its title, description, time, location and publication status, and returns the updated event. - Action **Update offer** Updates an existing offer in your Communi App community and returns the updated offer. - Trigger **New Problem** Triggers when a new problem is created in ServiceDesk Plus Cloud. - Trigger **Trigger** Triggers when a request is created or updated in ServiceDesk Plus Cloud. - Action **Add request note** Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician. - Action **Add request task** Adds a task to an existing request in ServiceDesk Plus Cloud. - Action **Add request worklog** Adds a worklog (time spent by a technician) to a ServiceDesk Plus request. - Action **Create Request** Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values. - Action **Delete request** Deletes a request from ServiceDesk Plus Cloud. - Action **Find Request** Finds service desk requests whose chosen field matches a value, returning the matching requests. - Action **Get problem** Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values. - Action **Get request** Returns a single service desk request by its id, including its custom field values. - Action **Get request note** Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author. - Action **Get request task** Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields. - Action **Get request worklog** Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges. - Action **Invoke API Call** Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response. - Action **Update problem** Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in. - Action **Update Request** Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed. ## Each app on its own - [ **Communi App** Communi is an app for all communities are looking for ways to better connect and integrate new people.](https://apiant.ai/connections/communi-app) - [ **ManageEngine ServiceDesk Plus Cloud** ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset...](https://apiant.ai/connections/manageengine-servicedesk-plus-cloud) Reviews ## What our customers say ## More from Communi App - [ **Communi App to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/communi-app-to-hubspot) - [ **Communi App to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/communi-app-to-salesforce) - [ **Communi App to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/communi-app-to-slack) - [ **Communi App to Google Sheets** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/communi-app-to-google-sheets) - [ **Communi App to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/communi-app-to-gmail) - [ **Communi App to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/communi-app-to-google-calendar) ## More into ManageEngine ServiceDesk Plus Cloud - [ **HubSpot to ManageEngine ServiceDesk Plus Cloud** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-manageengine-servicedesk-plus-cloud) - [ **Google Sheets to ManageEngine ServiceDesk Plus Cloud** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-manageengine-servicedesk-plus-cloud) - [ **Gmail to ManageEngine ServiceDesk Plus Cloud** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-manageengine-servicedesk-plus-cloud) - [ **Google Calendar to ManageEngine ServiceDesk Plus Cloud** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-manageengine-servicedesk-plus-cloud) - [ **Google Drive to ManageEngine ServiceDesk Plus Cloud** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-manageengine-servicedesk-plus-cloud) - [ **Mailchimp to ManageEngine ServiceDesk Plus Cloud** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-manageengine-servicedesk-plus-cloud) Questions ## Communi App and ManageEngine ServiceDesk Plus Cloud, answered ### ### What can start an automation from Communi App? Any of Communi App's 10 triggers in the catalog, including New Announcement, New Event, New Job Ad and New message. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in ManageEngine ServiceDesk Plus Cloud when something happens in Communi App? Any of ManageEngine ServiceDesk Plus Cloud's 14 actions, including Create Request, Update problem, Update Request and Add request note. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from ManageEngine ServiceDesk Plus Cloud to Communi App? Yes. When something happens in ManageEngine ServiceDesk Plus Cloud, your agent can act in Communi App too. This page covers both directions: ManageEngine ServiceDesk Plus Cloud's triggers and Communi App's actions are listed here as well. ### ### Do I have to build a connector for Communi App or ManageEngine ServiceDesk Plus Cloud? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Communi App and ManageEngine ServiceDesk Plus Cloud without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.