Connect Commune and Mojo Helpdesk

Both apps 61Commune 34Mojo Helpdesk 27

• Trigger
  Challenge Completed

  Triggers when a user completes the selected challenge in your Commune community.

• Trigger
  Comment Edited

  Triggers when a comment is edited after it was posted.

• Trigger
  Comment Moderated

  Triggers when a comment is moderated to "Show to Poster/Admin only" visibility in your Commune community.

• Trigger
  New Attendee

  Triggers when a new attendee registers for the selected Commune event.

• Trigger
  New Comment

  Triggers when a new comment is posted in your Commune community, optionally limited to one post, commenter, box or category.

• Trigger
  New Event Created

  Triggers when a new event is created in your Commune community.

• Trigger
  New Post

  Triggers when a new post is created in your Commune community.

• Trigger
  New User

  Triggers when a new user joins your Commune community.

• Trigger
  User Account Deactivation

  Triggers when a community member's account is deactivated (the user resigns or is removed).

• Trigger
  User Added to Group

  Triggers when a user is added to the selected Commune group.

• Action
  Add comment

  Adds a comment to a community post, optionally as a reply to another comment.

• Action
  Add User to Group

  Adds one or more users to a group in your Commune community. Users already in the group are left unchanged.

• Action
  Create Group

  Creates a new group in your Commmune community.

• Action
  Create Post

  Creates a new post in a Commune box and category, authored as the chosen user.

• Action
  Deactivate User’s Account

  Deactivates (removes) one or more user accounts from your Commune community.

• Action
  Delete comment

  Deletes a comment from a post in your Commune community.

• Action
  Delete post

  Deletes a post from your Commune community.

• Action
  Find User

  Finds community users by email address, optionally narrowed by creation date, resigned status or admin role. Returns the matching users and the first match.

• Action
  Generate Invitation Link

  Creates member invitation links for one or more email addresses in your Commune community.

• Action
  Get event

  Returns a single community event by its ID, including title, description, schedule and application dates.

• Action
  Get post

  Returns a single post from your Commune community by its ID, including title, body, author, category and engagement counts.

• Action
  Get user

  Returns a single community member's record, including email, name, status, points, badges and groups.

• Action
  Give Badge

  Gives a badge to a community member. Only badges in the "Specific users" category can be given.

• Action
  Give Points

  Adds points to one or more community members. By default the points count toward both their total earned and available points.

• Action
  List badges

  Returns all badges defined in your Commune community, with their name, image, description, category and visibility.

• Action
  List events

  Returns the list of events in your Commune community, optionally filtered by period, whether they are being held, and who created them.

• Action
  List groups

  Returns the groups in your Commune community, optionally filtered by label.

• Action
  List posts

  Returns posts in your Commune community, optionally filtered by author, box, category, creation date range or release status.

• Action
  List users

  Returns the users in your Commune community, optionally filtered by email, creation date, role or resigned status.

• Action
  Remove User From Group

  Removes one or more users from a group. Any badge tied to that group is removed from those users too.

• Action
  Send Direct Message

  Sends a direct message from the community admin to a user.

• Action
  Update comment

  Updates the text and visibility of an existing comment on a post.

• Action
  Update post

  Updates an existing post's text, author, box, category or images in Commune.

• Action
  Update user

  Updates a community member's email, display name, username or profile icon. Returns the updated user.

• Trigger
  New Ticket

  Triggers when a new ticket is created in Mojo Helpdesk.

• Trigger
  New Ticket With Due On

  Triggers when a new Mojo Helpdesk ticket that has a due date is created.

• Trigger
  New Ticket With Scheduled On

  Triggers when a new Mojo Helpdesk ticket that has a scheduled date is created.

• Trigger
  New User

  Triggers when a new user is created in Mojo Helpdesk.

• Action
  Add asset

  Creates a new asset in Mojo Helpdesk Asset Management and returns the created asset.

• Action
  Add Comment to Ticket

  Adds a public comment to a Mojo Helpdesk ticket.

• Action
  Add Staff Note to Ticket

  Adds an internal staff-only note to a Mojo Helpdesk ticket.

• Action
  Add Tag to Ticket

  Adds a tag to a Mojo Helpdesk ticket, creating the tag if it does not exist.

• Action
  Add task to ticket

  Creates a task on a ticket, with optional notes, due date, assignee and completion status.

• Action
  Create Ticket

  Creates a new ticket in Mojo Helpdesk and returns it.

• Action
  Create User

  Creates a new user in Mojo Helpdesk.

• Action
  Delete ticket

  Permanently deletes a ticket, including its comments and attachments.

• Action
  Delete user

  Permanently deletes a user from Mojo Helpdesk. This cannot be undone.

• Action
  Find assets by criteria

  Returns the assets that match a search query, such as a name, tag, serial number, location or assigned user.

• Action
  Find User by Email

  Finds a Mojo Helpdesk user by email address.

• Action
  Get asset

  Returns the details of a single asset, including its status, location, assigned users and attached files.

• Action
  Get Ticket

  Returns one Mojo Helpdesk ticket by its ID, including title, description, status, priority and assignee.

• Action
  Get User

  Returns one Mojo Helpdesk user by ID.

• Action
  List comments

  Returns the comments on a Mojo Helpdesk ticket, including staff notes.

• Action
  List ticket queues

  Returns the ticket queues in your Mojo Helpdesk account, with each queue's id, name and email settings.

• Action
  List tickets

  Returns the tickets in your Mojo Helpdesk, sorted by the field and order you choose.

• Action
  List users

  Returns the users (end users and agents) in your Mojo Helpdesk account.

• Action
  Remove tag from ticket

  Removes a tag from a ticket, identified by the tag's ID or label, and returns the ticket's remaining tags.

• Action
  Search Tickets

  Finds Mojo Helpdesk tickets matching a search query (same syntax as the web app's advanced search).

• Action
  Update asset

  Updates an existing asset in Mojo Helpdesk, changing only the fields you supply.

• Action
  Update Ticket

  Updates an existing Mojo Helpdesk ticket; only the fields you supply change.

• Action
  Update User

  Updates a Mojo Helpdesk user's details; only the fields you supply change (email cannot be changed here).

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.