Connect Commune and Fluent Support

Both apps 30Commune 18Fluent Support 12

• Trigger
  Comment Edited

  Triggers when a comment is edited after it was posted.

• Trigger
  Comment Moderated

  Triggers when a comment is moderated to "Show to Poster/Admin only" visibility in your Commune community.

• Trigger
  New Attendee

  Triggers when a new attendee registers for the selected Commune event.

• Trigger
  New Comment

  Triggers when a new comment is posted in your Commune community, optionally limited to one post, commenter, box or category.

• Trigger
  New Event Created

  Triggers when a new event is created in your Commune community.

• Trigger
  New Post

  Triggers when a new post is created in your Commune community.

• Trigger
  New User

  Triggers when a new user joins your Commune community.

• Trigger
  User Account Deactivation

  Triggers when a community member's account is deactivated (the user resigns or is removed).

• Trigger
  User Added to Group

  Triggers when a user is added to the selected Commune group.

• Action
  Create Group

  Creates a new group in your Commmune community.

• Action
  Create Post

  Creates a new post in a Commune box and category, authored as the chosen user.

• Action
  Deactivate User’s Account

  Deactivates (removes) one or more user accounts from your Commune community.

• Action
  Find User

  Finds community users by email address, optionally narrowed by creation date, resigned status or admin role. Returns the matching users and the first match.

• Action
  Generate Invitation Link

  Creates member invitation links for one or more email addresses in your Commune community.

• Action
  Give Badge

  Gives a badge to a community member. Only badges in the "Specific users" category can be given.

• Action
  Give Points

  Adds points to one or more community members. By default the points count toward both their total earned and available points.

• Action
  Remove User From Group

  Removes one or more users from a group. Any badge tied to that group is removed from those users too.

• Action
  Send Direct Message

  Sends a direct message from the community admin to a user.

• Trigger
  New Customer

  Triggers when a new customer is added in Fluent Support.

• Trigger
  New Ticket

  Triggers when a new support ticket is created in Fluent Support.

• Action
  Add Tag to Ticket

  Adds an existing tag to a Fluent Support ticket.

• Action
  Close Ticket

  Closes a Fluent Support ticket.

• Action
  Create Customer

  Creates a new customer in Fluent Support with their name, email, contact details and an optional note.

• Action
  Create Ticket

  Creates a new support ticket in Fluent Support for an existing customer.

• Action
  Get Ticket

  Returns a Fluent Support ticket with its customer, responses and details.

• Action
  List Customers

  Returns the customers in your Fluent Support help desk, optionally filtered by a search term.

• Action
  List Tickets

  Returns support tickets from Fluent Support, optionally matching a search term.

• Action
  Reopen Ticket

  Reopens a closed Fluent Support ticket.

• Action
  Reply to Ticket

  Adds an agent reply or internal note to a Fluent Support ticket, optionally closing the ticket.

• Action
  Update Ticket

  Updates one property of a ticket — its priority, customer priority, assigned agent or product.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.