--- title: "Connect Commonsku and PagerDuty - APIANT.ai" description: "When \"New client\" fires in Commonsku, your agent runs \"Create Note on Incident\" in PagerDuty." canonical: "https://apiant.ai/connect/commonsku-to-pagerduty" --- # Connect Commonsku and PagerDuty When **New client** fires in [Commonsku](https://apiant.ai/connections/commonsku), your agent runs **Create Note on Incident** in [PagerDuty](https://apiant.ai/connections/pagerduty), or **New Incidents** in PagerDuty to **Add client contact** in Commonsku. Describe the whole flow and it is built, tested on every scenario and kept running. Commonsku **3** triggers Commonsku **22** actions PagerDuty **2** triggers PagerDuty **26** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Commonsku and PagerDuty to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Commonsku and PagerDuty can do together ### From Commonsku to PagerDuty - When **New client** in Commonsku then **Create Note on Incident** in PagerDuty - When **New invoice** in Commonsku then **Add Responders** in PagerDuty ### From PagerDuty to Commonsku - When **New Incidents** in PagerDuty then **Add client contact** in Commonsku - When **List Maintenance Windows** in PagerDuty then **Update contact** in Commonsku Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Commonsku and PagerDuty ## Triggers and actions 5 triggers · 48 actions - Trigger **New client** Triggers when a new client is added in commonsku. - Trigger **New invoice** Triggers when a new invoice is created in commonsku. - Trigger **Sales Order Status Change** Triggers when a sales order reaches a new status, such as Client Approved, In Production or Shipped. Each newly created sales order also fires once with its first status. - Action **Add client** Creates a new client in commonsku. - Action **Add client address** Creates a new address in a client's address book and returns the created address. - Action **Add client contact** Creates a contact for a commonsku client and returns the new contact. - Action **Add project** Creates a new project for an existing client in commonsku. - Action **Add tag** Creates a tag in your commonsku company, or returns the existing tag if one with the same label already exists. - Action **Delete client** Deletes a client from commonsku by ID, along with all of its contacts and addresses, and returns the deleted client. - Action **Find products by keyword** Returns the products whose name, supplier code or tag match a keyword, optionally narrowed by supplier, division, tag, owner or net price. - Action **Get client** Returns the details of a single Commonsku client, including its terms, industry, status and tags. An error occurs if the client is not found. - Action **Get invoice** Returns a single invoice, including its customer, billing and shipping details, line items and totals. An error occurs if the invoice is not found. - Action **Get product** Returns the full details of a single product by its ID, including its colors, sizes, imprints, images, SKUs, costs and prices. An error occurs if the product is not found. - Action **Get project** Returns the details of a single commonsku project by its ID. - Action **List client contacts** Returns the contacts associated with a commonsku client, including names, email, department and phone numbers. - Action **List clients** Returns the clients in your commonsku account, optionally filtered by customer number, client name, credit hold status or last-updated date. - Action **List invoices** Returns invoices in your commonsku account, optionally filtered by status, customer, numbers or dates. - Action **List products** Returns products in your commonsku account, optionally filtered by keyword, supplier, division, tag or price, or by a special mode such as popular or recently used products. - Action **List projects** Returns the projects in your commonsku account, optionally filtered by client, dates or project number. - Action **List purchase orders** Returns the purchase orders in your commonsku account, optionally filtered by status, client, order numbers, dates or tracking number. - Action **List sales orders** Returns the sales orders in your commonsku account, optionally filtered by status, client, numbers and date ranges. - Action **List tags** Returns the tags defined in your commonsku company, optionally limited to one record, one record type, or a label search. - Action **Update client** Updates an existing commonsku client's name, payment terms, industry, rep, website, status, credit hold and tags. - Action **Update contact** Updates an existing client contact's name, email or department in commonsku. - Action **Update product** Updates an existing product in commonsku. Only the fields you fill in are changed. - Trigger **List Maintenance Windows** Gets a list of maintenance windows. - Trigger **New Incidents** Polls for new incidents in PagerDuty. - Action **Add Responders** Request additional responders (a user or escalation policy) to help with an incident. - Action **Add Team Member** Add a user to a team with a given role. - Action **Create Incident** Creates an incident in PagerDuty. - Action **Create Note on Incident** Creates a note on a given incident. - Action **Delete or End a Maintenance Window** Deletes a maintenance window that hasn't started yet, or ends one that is ongoing. - Action **Get Escalation Policy** Retrieve a single escalation policy by its ID. - Action **Get Incident** Retrieve a single PagerDuty incident by id. - Action **Get Schedule** Retrieve a single on-call schedule by its ID. - Action **Get Service** Retrieve a single PagerDuty service by id. - Action **Get Team** Retrieve a single team by its ID. - Action **Get User Information** Gets a user's information based on provided ID. - Action **List Escalation Policies** List PagerDuty escalation policies. - Action **List Incident Notes** List all notes attached to an incident. - Action **List Incidents** List PagerDuty incidents with filters (statuses, service_ids, urgencies, date range). - Action **List On-Calls** List current on-call entries — who is on call now, by escalation policy/schedule/user/time window. - Action **List Schedule Overrides** List overrides on a schedule within a required since/until time window. - Action **List Schedules** List PagerDuty on-call schedules. - Action **List Services** List PagerDuty services. - Action **List Teams** List all teams in the account. - Action **List Users** List PagerDuty users. - Action **Manage Incidents** Bulk acknowledge or resolve multiple incidents in a single call. - Action **Snooze Incident** Snooze a triggered/acknowledged incident for a number of seconds so it won't re-alert until the snooze expires. - Action **Two-way sync add a maintenance window** Creates a maintenance window for use with two-way sync triggers. Does not update. Use only with two-way sync triggers. - Action **Two-way sync add or update an incident** Creates or updates an incident for use with two-way sync triggers. Use only with two-way sync triggers. - Action **Update Incident** Updates an incident in PagerDuty. Set status to acknowledged or resolved to manage the incident. - Action **Update Maintenance Window** Updates a maintenance window. ## Each app on its own - [ **Commonsku** commonsku is a workflow management, CRM, and ERP platform specifically designed for the promotional goods...](https://apiant.ai/connections/commonsku) - [ **PagerDuty** PagerDuty is an incident management and on-call alerting platform.](https://apiant.ai/connections/pagerduty) Reviews ## What our customers say ## More from Commonsku - [ **Commonsku to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/commonsku-to-hubspot) - [ **Commonsku to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/commonsku-to-salesforce) - [ **Commonsku to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/commonsku-to-slack) - [ **Commonsku to Google Sheets** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/commonsku-to-google-sheets) - [ **Commonsku to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/commonsku-to-gmail) - [ **Commonsku to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/commonsku-to-google-calendar) ## More into PagerDuty - [ **HubSpot to PagerDuty** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-pagerduty) - [ **Slack to PagerDuty** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-pagerduty) - [ **Mailchimp to PagerDuty** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-pagerduty) - [ **JIRA to PagerDuty** Atlassian JIRA Cloud — issue tracking and project management.](https://apiant.ai/connect/jira-to-pagerduty) - [ **Freshdesk to PagerDuty** Freshdesk is a cloud-based customer support and helpdesk platform.](https://apiant.ai/connect/freshdesk-to-pagerduty) - [ **Klaviyo to PagerDuty** Klaviyo is a marketing automation platform for email and SMS.](https://apiant.ai/connect/klaviyo-to-pagerduty) Questions ## Commonsku and PagerDuty, answered ### ### What can start an automation from Commonsku? Any of Commonsku's 3 triggers in the catalog, including New client, New invoice and Sales Order Status Change. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in PagerDuty when something happens in Commonsku? Any of PagerDuty's 26 actions, including Create Incident, Create Note on Incident, Update Incident and Update Maintenance Window. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from PagerDuty to Commonsku? Yes. When something happens in PagerDuty, your agent can act in Commonsku too. This page covers both directions: PagerDuty's triggers and Commonsku's actions are listed here as well. ### ### Do I have to build a connector for Commonsku or PagerDuty? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Commonsku and PagerDuty without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.