--- title: "Connect Commerce Tools and Vitally - APIANT.ai" description: "When \"New customer\" fires in Commerce Tools, your agent runs \"Update Customer Traits\" in Vitally." canonical: "https://apiant.ai/connect/commerce-tools-to-vitally" --- # Connect Commerce Tools and Vitally When **New customer** fires in [Commerce Tools](https://apiant.ai/connections/commerce-tools), your agent runs **Update Customer Traits** in [Vitally](https://apiant.ai/connections/vitally), or **Customer Created** in Vitally to **Add customer** in Commerce Tools. Describe the whole flow and it is built, tested on every scenario and kept running. Commerce Tools **2** triggers Commerce Tools **21** actions Vitally **8** triggers Vitally **19** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Commerce Tools and Vitally to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Commerce Tools and Vitally can do together ### From Commerce Tools to Vitally - When **New customer** in Commerce Tools then **Update Customer Traits** in Vitally - When **New order** in Commerce Tools then **Create Task** in Vitally ### From Vitally to Commerce Tools - When **Customer Created** in Vitally then **Add customer** in Commerce Tools - When **Custom Object Instance Created** in Vitally then **Add order from cart** in Commerce Tools Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Commerce Tools and Vitally ## Triggers and actions 10 triggers · 40 actions - Trigger **New customer** Triggers when a new customer is created in your commercetools project. - Trigger **New order** Triggers when a new order is created in the commercetools project. - Action **Add cart** Creates a new shopping cart in your commercetools project, optionally with line items, customer, addresses and discount codes. - Action **Add category** Creates a category in your commercetools project for organizing products. - Action **Add customer** Creates a customer in your commercetools project and returns the new customer record. - Action **Add order from cart** Creates an order from an existing cart, optionally setting its order number and initial order, payment and shipment states. - Action **Add product** Creates a product in your commercetools project with its product type, name, slug and optional variants, prices, categories and attributes. - Action **Delete customer** Deletes a customer, optionally erasing all of their related personal data. Returns the deleted customer. - Action **Delete product** Deletes a product from the catalog and returns the product as it was when deleted. - Action **Find categories** Finds categories in your commercetools project that match a filter, such as a key, slug or name. - Action **Find customers** Finds customers matching a filter condition, such as an email address or last name. - Action **Find inventory entries** Returns the inventory entries (stock quantities per SKU and supply channel) that match a filter. - Action **Find orders** Finds orders in the commercetools project that match a filter condition. - Action **Find products** Finds products in your commercetools project that match a filter condition, such as a product key or name. - Action **Get cart** Returns a cart by its id, including its line items, totals, addresses and state. - Action **Get customer** Returns a single customer by its id, including addresses and custom fields. - Action **Get order** Returns an order by its id, including line items, totals, state and custom fields. - Action **Get product** Returns a product by its id, including its current and staged data, variants and prices. - Action **Update cart** Updates a cart by applying one or more update actions, such as adding line items or setting the shipping address, and returns the updated cart. - Action **Update customer** Applies one or more update actions to an existing customer, such as changing their email, name or addresses, and returns the updated customer. - Action **Update inventory entry** Updates an inventory entry, for example adding, removing or setting its stock quantity, and returns the updated entry. - Action **Update order** Updates an order by applying one or more update actions, such as changing its order, shipment or payment state. - Action **Update product** Updates a product by applying one or more update actions, and returns the updated product. - Trigger **Customer Created** Triggers when a new account (customer) is created in Vitally. - Trigger **Custom Object Instance Created** Triggers when a new instance of a custom object is created. - Trigger **Custom Object Instance Updated** Triggers when an instance of a custom object is created or updated. - Trigger **Note Created** Triggers when a new note is created in Vitally. - Trigger **NPS Response Created** Triggers when a new NPS response is recorded in Vitally. - Trigger **Organization Created** Triggers when a new organization is created in Vitally. - Trigger **Project Created** Triggers when a new project is created in Vitally. - Trigger **Task Created** Triggers when a new task is created in Vitally. - Action **Create Account** Creates an account (customer) in Vitally, identified by your own external ID. - Action **Create Note** Creates a note on an account or organization in Vitally. - Action **Create NPS Response** Records an NPS survey response from a user in Vitally. - Action **Create Organization** Creates an organization in Vitally, identified by your own external ID. - Action **Create Project From Template** Creates a project for an account or organization from a project template. - Action **Create Task** Creates a task on an account or organization in Vitally. - Action **Find a Customer** Returns a account by its Vitally ID or external ID. - Action **Find a Custom Object Instance** Finds a custom object instance by ID, external ID, linked account or a custom field value. - Action **Find a Note** Returns a note by its Vitally ID or external ID. - Action **Find a Organization** Returns a organization by its Vitally ID or external ID. - Action **Find a Task** Returns a task by its Vitally ID or external ID. - Action **Find a Teammate** Finds a Vitally team member by email address. - Action **Find a User** Finds a user by email address, external ID or email domain. - Action **Get Account Health Scores** Returns an account's health score and its breakdown. - Action **Update Customer Traits** Updates the name or traits of a account in Vitally; traits are merged with existing ones. - Action **Update Organization Traits** Updates the name or traits of a organization in Vitally; traits are merged with existing ones. - Action **Update Project Status** Changes a project's status in Vitally. - Action **Update Task** Updates a task in Vitally, for example to reassign or complete it. - Action **Update User Traits** Updates the name or traits of a user in Vitally; traits are merged with existing ones. ## Each app on its own - [ **Commerce Tools** Headless commerce platform providing APIs for product catalog, cart, order, and inventory management across...](https://apiant.ai/connections/commerce-tools) - [ **Vitally** Vitally is a customer success platform for high-growth B2B SaaS teams.](https://apiant.ai/connections/vitally) Reviews ## What our customers say ## More from Commerce Tools - [ **Commerce Tools to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/commerce-tools-to-hubspot) - [ **Commerce Tools to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/commerce-tools-to-salesforce) - [ **Commerce Tools to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/commerce-tools-to-slack) - [ **Commerce Tools to Google Sheets** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/commerce-tools-to-google-sheets) - [ **Commerce Tools to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/commerce-tools-to-gmail) - [ **Commerce Tools to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/commerce-tools-to-google-calendar) ## More into Vitally - [ **HubSpot to Vitally** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-vitally) - [ **Salesforce to Vitally** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-vitally) - [ **Slack to Vitally** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-vitally) - [ **Google Sheets to Vitally** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-vitally) - [ **Gmail to Vitally** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-vitally) - [ **Google Calendar to Vitally** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-vitally) Questions ## Commerce Tools and Vitally, answered ### ### What can start an automation from Commerce Tools? Any of Commerce Tools's 2 triggers in the catalog, including New customer and New order. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Vitally when something happens in Commerce Tools? Any of Vitally's 19 actions, including Create Account, Create Note, Create NPS Response and Create Organization. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Vitally to Commerce Tools? Yes. When something happens in Vitally, your agent can act in Commerce Tools too. This page covers both directions: Vitally's triggers and Commerce Tools's actions are listed here as well. ### ### Do I have to build a connector for Commerce Tools or Vitally? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Commerce Tools and Vitally without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.