--- title: "Connect Commerce Tools and Sorry - APIANT.ai" description: "When \"New customer\" fires in Commerce Tools, your agent runs \"Update status page\" in Sorry, or \"New notice\" in Sorry to \"Add customer\" in Commerce Tools." canonical: "https://apiant.ai/connect/commerce-tools-to-sorry" --- # Connect Commerce Tools and Sorry When **New customer** fires in [Commerce Tools](https://apiant.ai/connections/commerce-tools), your agent runs **Update status page** in [Sorry](https://apiant.ai/connections/sorry), or **New notice** in Sorry to **Add customer** in Commerce Tools. Describe the whole flow and it is built, tested on every scenario and kept running. Commerce Tools **2** triggers Commerce Tools **21** actions Sorry **1** trigger Sorry **16** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Commerce Tools and Sorry to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Commerce Tools and Sorry can do together ### From Commerce Tools to Sorry - When **New customer** in Commerce Tools then **Update status page** in Sorry - When **New order** in Commerce Tools then **Add component** in Sorry ### From Sorry to Commerce Tools - When **New notice** in Sorry then **Add customer** in Commerce Tools - When **New notice** in Sorry then **Add order from cart** in Commerce Tools Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Commerce Tools and Sorry ## Triggers and actions 3 triggers · 37 actions - Trigger **New customer** Triggers when a new customer is created in your commercetools project. - Trigger **New order** Triggers when a new order is created in the commercetools project. - Action **Add cart** Creates a new shopping cart in your commercetools project, optionally with line items, customer, addresses and discount codes. - Action **Add category** Creates a category in your commercetools project for organizing products. - Action **Add customer** Creates a customer in your commercetools project and returns the new customer record. - Action **Add order from cart** Creates an order from an existing cart, optionally setting its order number and initial order, payment and shipment states. - Action **Add product** Creates a product in your commercetools project with its product type, name, slug and optional variants, prices, categories and attributes. - Action **Delete customer** Deletes a customer, optionally erasing all of their related personal data. Returns the deleted customer. - Action **Delete product** Deletes a product from the catalog and returns the product as it was when deleted. - Action **Find categories** Finds categories in your commercetools project that match a filter, such as a key, slug or name. - Action **Find customers** Finds customers matching a filter condition, such as an email address or last name. - Action **Find inventory entries** Returns the inventory entries (stock quantities per SKU and supply channel) that match a filter. - Action **Find orders** Finds orders in the commercetools project that match a filter condition. - Action **Find products** Finds products in your commercetools project that match a filter condition, such as a product key or name. - Action **Get cart** Returns a cart by its id, including its line items, totals, addresses and state. - Action **Get customer** Returns a single customer by its id, including addresses and custom fields. - Action **Get order** Returns an order by its id, including line items, totals, state and custom fields. - Action **Get product** Returns a product by its id, including its current and staged data, variants and prices. - Action **Update cart** Updates a cart by applying one or more update actions, such as adding line items or setting the shipping address, and returns the updated cart. - Action **Update customer** Applies one or more update actions to an existing customer, such as changing their email, name or addresses, and returns the updated customer. - Action **Update inventory entry** Updates an inventory entry, for example adding, removing or setting its stock quantity, and returns the updated entry. - Action **Update order** Updates an order by applying one or more update actions, such as changing its order, shipment or payment state. - Action **Update product** Updates a product by applying one or more update actions, and returns the updated product. - Trigger **New notice** Triggers when a new notice (incident, maintenance or general announcement) is created on the selected Sorry status page. - Action **Add component** Creates a new component on a Sorry status page, optionally nested under a parent component. - Action **Add notice** Creates a new incident, maintenance or general notice on a Sorry status page, optionally linking affected components and publishing it to subscribers. - Action **Add notice update** Posts a new update on an existing notice on a Sorry status page, optionally publishing it to your configured integrations. - Action **Add subscriber** Adds an email or SMS subscriber to a status page, optionally limited to specific components, so they receive status notices. - Action **Delete notice** Deletes a notice (incident, maintenance or general) from a Sorry status page. - Action **Delete subscriber** Permanently removes a subscriber from a status page. - Action **Get notice** Returns a single notice from a status page, including its type, state, subject, synopsis and link. - Action **Get status page** Returns a single Sorry status page with its name, state, timezone, support details and notification settings, optionally including related brand, components, notices and more. - Action **List components** Returns all components (the services or infrastructure elements) shown on a Sorry status page, with their current state. - Action **List notices** Returns the notices (incidents, maintenance and general notices) posted on a Sorry status page, optionally filtered by type, state, subject or creation date. - Action **List notice updates** Returns all updates posted on a notice on one of your Sorry status pages, optionally filtered by creation date or content. - Action **List status pages** Returns all status pages in your Sorry account, optionally filtered by name or creation date. - Action **List subscribers** Returns the subscribers on a status page, optionally only those who receive notices for a specific component. - Action **Update component** Updates a component on a Sorry status page, such as its name, description, position or parent component. - Action **Update notice** Updates an existing notice on a Sorry status page — change its subject or state, add a comment, set affected components or reschedule planned maintenance. - Action **Update status page** Updates a status page's settings, such as its name, timezone, support contact details, search visibility and language. ## Each app on its own - [ **Commerce Tools** Headless commerce platform providing APIs for product catalog, cart, order, and inventory management across...](https://apiant.ai/connections/commerce-tools) - [ **Sorry** Status page and incident communication platform for notifying customers about downtime.](https://apiant.ai/connections/sorry) Reviews ## What our customers say ## More from Commerce Tools - [ **Commerce Tools to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/commerce-tools-to-hubspot) - [ **Commerce Tools to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/commerce-tools-to-salesforce) - [ **Commerce Tools to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/commerce-tools-to-slack) - [ **Commerce Tools to Google Sheets** Google Sheets](https://apiant.ai/connect/commerce-tools-to-google-sheets) - [ **Commerce Tools to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/commerce-tools-to-gmail) - [ **Commerce Tools to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/commerce-tools-to-google-calendar) ## More into Sorry - [ **HubSpot to Sorry** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-sorry) - [ **Salesforce to Sorry** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-sorry) - [ **Slack to Sorry** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-sorry) - [ **Google Sheets to Sorry** Google Sheets](https://apiant.ai/connect/google-sheets-to-sorry) - [ **Gmail to Sorry** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-sorry) - [ **Google Calendar to Sorry** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-sorry) Questions ## Commerce Tools and Sorry, answered ### ### What can start an automation from Commerce Tools? Any of Commerce Tools's 2 triggers in the catalog, including New customer and New order. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Sorry when something happens in Commerce Tools? Any of Sorry's 16 actions, including Update component, Update notice, Update status page and Add component. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Sorry to Commerce Tools? Yes. When something happens in Sorry, your agent can act in Commerce Tools too. This page covers both directions: Sorry's triggers and Commerce Tools's actions are listed here as well. ### ### Do I have to build a connector for Commerce Tools or Sorry? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Commerce Tools and Sorry without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.