Connect Commerce Tools and Fluent Support

Both apps 35Commerce Tools 23Fluent Support 12

• Trigger
  New customer

  Triggers when a new customer is created in your commercetools project.

• Trigger
  New order

  Triggers when a new order is created in the commercetools project.

• Action
  Add cart

  Creates a new shopping cart in your commercetools project, optionally with line items, customer, addresses and discount codes.

• Action
  Add category

  Creates a category in your commercetools project for organizing products.

• Action
  Add customer

  Creates a customer in your commercetools project and returns the new customer record.

• Action
  Add order from cart

  Creates an order from an existing cart, optionally setting its order number and initial order, payment and shipment states.

• Action
  Add product

  Creates a product in your commercetools project with its product type, name, slug and optional variants, prices, categories and attributes.

• Action
  Delete customer

  Deletes a customer, optionally erasing all of their related personal data. Returns the deleted customer.

• Action
  Delete product

  Deletes a product from the catalog and returns the product as it was when deleted.

• Action
  Find categories

  Finds categories in your commercetools project that match a filter, such as a key, slug or name.

• Action
  Find customers

  Finds customers matching a filter condition, such as an email address or last name.

• Action
  Find inventory entries

  Returns the inventory entries (stock quantities per SKU and supply channel) that match a filter.

• Action
  Find orders

  Finds orders in the commercetools project that match a filter condition.

• Action
  Find products

  Finds products in your commercetools project that match a filter condition, such as a product key or name.

• Action
  Get cart

  Returns a cart by its id, including its line items, totals, addresses and state.

• Action
  Get customer

  Returns a single customer by its id, including addresses and custom fields.

• Action
  Get order

  Returns an order by its id, including line items, totals, state and custom fields.

• Action
  Get product

  Returns a product by its id, including its current and staged data, variants and prices.

• Action
  Update cart

  Updates a cart by applying one or more update actions, such as adding line items or setting the shipping address, and returns the updated cart.

• Action
  Update customer

  Applies one or more update actions to an existing customer, such as changing their email, name or addresses, and returns the updated customer.

• Action
  Update inventory entry

  Updates an inventory entry, for example adding, removing or setting its stock quantity, and returns the updated entry.

• Action
  Update order

  Updates an order by applying one or more update actions, such as changing its order, shipment or payment state.

• Action
  Update product

  Updates a product by applying one or more update actions, and returns the updated product.

• Trigger
  New Customer

  Triggers when a new customer is added in Fluent Support.

• Trigger
  New Ticket

  Triggers when a new support ticket is created in Fluent Support.

• Action
  Add Tag to Ticket

  Adds an existing tag to a Fluent Support ticket.

• Action
  Close Ticket

  Closes a Fluent Support ticket.

• Action
  Create Customer

  Creates a new customer in Fluent Support with their name, email, contact details and an optional note.

• Action
  Create Ticket

  Creates a new support ticket in Fluent Support for an existing customer.

• Action
  Get Ticket

  Returns a Fluent Support ticket with its customer, responses and details.

• Action
  List Customers

  Returns the customers in your Fluent Support help desk, optionally filtered by a search term.

• Action
  List Tickets

  Returns support tickets from Fluent Support, optionally matching a search term.

• Action
  Reopen Ticket

  Reopens a closed Fluent Support ticket.

• Action
  Reply to Ticket

  Adds an agent reply or internal note to a Fluent Support ticket, optionally closing the ticket.

• Action
  Update Ticket

  Updates one property of a ticket — its priority, customer priority, assigned agent or product.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.