Connect Commerce Layer and ManageEngine ServiceDesk Plus Cloud

Both apps 58Commerce Layer 41ManageEngine ServiceDesk Plus Cloud 17

• Trigger
  New Attachment

  Triggers when a new Attachment is created.

• Trigger
  New Customer

  Triggers when a new Customer is created.

• Trigger
  New Customer Address Event

  Triggers when a customer address is created.

• Trigger
  New Customer Password Reset Event

  Triggers when a customer password reset is requested.

• Trigger
  New Customer Subscription Event

  Triggers when a given customer_subscription event (one of create or destroy) is fired.

• Trigger
  New Price

  Triggers when a new Price is created.

• Trigger
  New Price Import

  Fires when a new price import is created in Commerce Layer.

• Trigger
  New Price List

  Triggers when a new Price List is created.

• Trigger
  New Shipping Category

  Triggers when a Shipping Category is created.

• Trigger
  New SKU

  Triggers when a new SKU is created.

• Trigger
  New SKU Import

  Triggers when a new SKU import is created.

• Trigger
  New Stock Item Import

  Triggers when a new Stock Item import is created.

• Trigger
  New Stock Transfer Event

  Triggers when a given stock transfer event (one of create, upocoming, picking, in_transit, complete, cancel is fired).

• Action
  Add Customer Address

  Adds an existing address to a customer's address book.

• Action
  Add Customer Password Reset

  Requests a password reset for a customer, returning the reset token to send them.

• Action
  Add Customer Subscription

  Subscribes a customer email to a list, identified by a reference such as a newsletter id.

• Action
  Add Stock Transfer

  Moves a quantity of a SKU from one stock location to another.

• Action
  Balance Change Gift Card

  Change balance of a gift card.

• Action
  Create Address

  Creates a postal address that can be attached to customers, orders and stock locations.

• Action
  Create Attachment

  Creates a new Attachment.

• Action
  Create Customer

  Creates a new Customer.

• Action
  Create Gift Card

  Creates a new Gift Card.

• Action
  Create Price Import

  Creates a new Price Import.

• Action
  Create Price List

  Creates a new Price List.

• Action
  Create SKU

  Creates a new SKU.

• Action
  Find Attachment

  Finds a Attachment by name.

• Action
  Find Customer

  Finds a customer by id or reference.

• Action
  Find Gift Card

  Finds a gift card by id or reference.

• Action
  Find Price

  Finds a price by price list.

• Action
  Find Price Import

  Finds a Price Import by status.

• Action
  Find Price List

  Finds a Price List by name.

• Action
  Find Shipping Category

  Finds an Shipping Category by name.

• Action
  Find SKU

  Finds an SKU by code.

• Action
  Find SKU Import

  Finds an SKU Import by status.

• Action
  Find Stock Item Import

  Finds a Stock Item Import by status.

• Action
  Get Address

  Retrieves one address by id.

• Action
  Get Customer Address

  Retrieves one customer address link by id.

• Action
  Get Customer Password Reset

  Retrieves a customer password reset by id, returning customer_email, reset_password_token and reset_password_at.

• Action
  Get Customer Subscription

  Retrieves one customer subscription by id.

• Action
  Get Stock Transfer

  Retrieves one stock transfer by id.

• Action
  Update Customer Reference

  Update customer data setting external identifier.

• Trigger
  New Problem

  Triggers when a new problem is created in ServiceDesk Plus Cloud.

• Trigger
  Trigger

  Triggers when a request is created or updated in ServiceDesk Plus Cloud.

• Action
  Add problem

  Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem.

• Action
  Add request note

  Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician.

• Action
  Add request task

  Adds a task to an existing request in ServiceDesk Plus Cloud.

• Action
  Add request worklog

  Adds a worklog (time spent by a technician) to a ServiceDesk Plus request.

• Action
  Create Request

  Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values.

• Action
  Delete request

  Deletes a request from ServiceDesk Plus Cloud.

• Action
  Find Request

  Finds service desk requests whose chosen field matches a value, returning the matching requests.

• Action
  Get problem

  Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values.

• Action
  Get request

  Returns a single service desk request by its id, including its custom field values.

• Action
  Get request note

  Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author.

• Action
  Get request task

  Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields.

• Action
  Get request worklog

  Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges.

• Action
  Invoke API Call

  Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response.

• Action
  Update problem

  Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in.

• Action
  Update Request

  Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.