Connect CommCare and Returnless

Both apps 34CommCare 16Returnless 18

• Trigger
  New Case

  Triggers when a new case is opened in your CommCare project, optionally only for one case type.

• Trigger
  New Form Submission

  Triggers when a form is submitted in your CommCare project, optionally only for one form or app.

• Trigger
  New or Updated Case

  Triggers when a case is opened or changed in your CommCare project, optionally only for one case type.

• Action
  Create Case

  Creates a new case in your CommCare project with the given type, name, owner and custom properties.

• Action
  Create Mobile Worker

  Creates a new mobile worker in your CommCare project.

• Action
  Delete Mobile Worker

  Deletes a mobile worker from your CommCare project.

• Action
  Find Case by External ID

  Finds the CommCare case carrying the given external ID and returns it.

• Action
  Get Case

  Returns one CommCare case, including its properties and parent links, by its case ID.

• Action
  Get Form

  Returns one submitted CommCare form, with its answers and metadata, by its form ID.

• Action
  Get Mobile Worker

  Returns one CommCare mobile worker by ID.

• Action
  List Cases

  Returns cases in your CommCare project, optionally filtered by case type, owner, external ID, open/closed status and last-modified date.

• Action
  List Forms

  Returns submitted forms in your CommCare project, optionally filtered by form type, app and received date.

• Action
  List Groups

  Returns the user groups in your CommCare project with their member user IDs.

• Action
  List Mobile Workers

  Returns the mobile workers in your CommCare project, optionally filtered by username or group.

• Action
  Update Case

  Updates an existing CommCare case's name, owner or custom properties, or closes it.

• Action
  Update Mobile Worker

  Updates a CommCare mobile worker's name, email, language, location or password.

• Trigger
  Request Created

  Triggers when a customer creates a new return request that needs approval.

• Trigger
  Return Created

  Triggers when a new return is created, including a request once it is approved.

• Action
  Add note

  Adds an internal note to a return or return request.

• Action
  Add Request

  Creates a return request in Returnless for items from an existing sales order.

• Action
  Approve a Request

  Approves a return request in Returnless so the customer can send the items back.

• Action
  Approve a Request Without Shipment

  Approves a pending return request without a return shipment, so the customer keeps the items.

• Action
  Find customers

  Returns the customers in your Returnless account that match an email address.

• Action
  Find products

  Returns the products in your Returnless account that match a SKU.

• Action
  Find Requests

  Finds a Request in your Returnless account.

• Action
  Find Returns

  Finds returns (return orders) in Returnless by return number.

• Action
  Find sales orders

  Finds sales orders in Returnless by order number.

• Action
  Get customer

  Returns a single Returnless customer by its id.

• Action
  Get Request (By Request ID)

  Returns a single return request (return order) from Returnless by its ID.

• Action
  Get Return (By Return ID)

  Returns a single return in Returnless, with all of its details, by its return ID.

• Action
  Get sales order

  Returns a single sales order by its ID, including its customer, address and order details.

• Action
  List return reasons

  Returns the return reasons configured in your Returnless account.

• Action
  Reject Request

  Rejects a pending return request in Returnless.

• Action
  Update return

  Changes the status of a return, such as Checked, Approved or Resolved.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.