---
title: "Connect CNBC and Help Scout - APIANT.ai"
description: "When \"New Top Story\" fires in CNBC, your agent runs \"Add Customer Email\" in Help Scout, or \"New Conversation\" in Help Scout to \"Top Stories\" in CNBC."
canonical: "https://apiant.ai/connect/cnbc-to-help-scout"
---

# Connect CNBC and Help Scout

When **New Top Story** fires in [CNBC](https://apiant.ai/connections/cnbc), your agent runs **Add Customer Email** in [Help Scout](https://apiant.ai/connections/help-scout), or **New Conversation** in Help Scout to **Top Stories** in CNBC. Describe the whole flow and it is built, tested on every scenario and kept running.

CNBC **1** trigger CNBC **1** action Help Scout **4** triggers Help Scout **19** actions

What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.

## What do you want CNBC and Help Scout to do together?

Give your AI client this address.

`https://mcp.apiant.ai`

One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.

### Set it up in your client

### Claude Code

Run this in the directory you want to work in.

`claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai`

Start Claude Code there, approve the server, and sign in in the browser page it opens.

[Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code)

### Claude, web and desktop

Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.

[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp)

### Cursor

Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.

[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp)

### Zed

Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.

[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp)

### Codex and the ChatGPT desktop app

Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.

[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp)

### Any other MCP client

Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.

[Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp)

CNBC publishes business, markets and earnings stories through its public feeds, and Help Scout is where your support team handles conversations and customers. Joining them lets a new CNBC story land as a note, reply or tag on the right Help Scout conversations, and lets a new Help Scout conversation or customer pull the CNBC stories that give an agent context before replying.

Example flows

## What CNBC and Help Scout can do together

### From CNBC to Help Scout

- When **New Top Story** in CNBC then **Add Customer Email** in Help Scout
- When **New Top Story** in CNBC then **Create Customer** in Help Scout

### From Help Scout to CNBC

- When **New Conversation** in Help Scout then **Top Stories** in CNBC

Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.

Everything your agent can do with CNBC and Help Scout

## Triggers and actions 5 triggers · 20 actions

- Trigger

**New Top Story**

Fires when a new story is published in a CNBC category feed.

- Action

**Top Stories**

Fetch the latest CNBC stories for a news category, optionally filtered by search text.

- Trigger

**New Conversation**

Polls for newly created conversations across mailboxes.

- Trigger

**New Customer**

Polls for newly created customers.

- Trigger

**New Mailbox**

Polls for newly created mailboxes.

- Trigger

**New User**

Polls for newly added users (team members).

- Action

**Add Customer Email**

Add an email address to a customer.

- Action

**Create Customer**

Create a new customer record.

- Action

**Create Note**

Add an internal note thread to a conversation.

- Action

**Create Thread (Reply)**

Add a reply thread to an existing conversation.

- Action

**Delete Conversation**

Delete a conversation by ID.

- Action

**Get Conversation**

Retrieve a single conversation by ID.

- Action

**Get Customer**

Retrieve a single customer by ID.

- Action

**Get Mailbox**

Retrieve a single mailbox by ID.

- Action

**Get User**

Retrieve a single user by ID.

- Action

**List Conversations**

List conversations, optionally filtered by mailbox, status, tag, or query.

- Action

**List Conversation Threads**

List all threads on a conversation.

- Action

**List Customers**

List customers, optionally filtered by email, mailbox, or query.

- Action

**List Mailboxes**

List all mailboxes in the account.

- Action

**List Mailbox Folders**

List the folders within a mailbox.

- Action

**List Tags**

List all tags in the account.

- Action

**List Users**

List all users (team members) in the account.

- Action

**Update Conversation**

Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch.

- Action

**Update Conversation Tags**

Replace the tags on a conversation.

- Action

**Update Customer**

Update a customer's profile fields.

## Each app on its own

- [ **CNBC** Get the latest business news, stock market, financial and earnings stories from CNBC's public RSS feeds.](https://apiant.ai/connections/cnbc)
- [ **Help Scout** Help Scout is a help desk and shared inbox platform for customer support teams.](https://apiant.ai/connections/help-scout)

Reviews

## What our customers say

## More from CNBC

- [ **CNBC to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/cnbc-to-slack)
- [ **CNBC to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/cnbc-to-mailchimp)
- [ **CNBC to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/cnbc-to-stripe)
- [ **CNBC to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/cnbc-to-shopify)
- [ **CNBC to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/cnbc-to-quickbooks-online)
- [ **CNBC to Pipedrive** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/cnbc-to-pipedrive)

## More into Help Scout

- [ **ActiveCampaign to Help Scout** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-help-scout)
- [ **Beanstalk to Help Scout** Beanstalk is a code hosting and deployment workflow tool for Git and Subversion.](https://apiant.ai/connect/beanstalk-to-help-scout)
- [ **BigML to Help Scout** BigML is a machine learning platform for building, evaluating, and running predictive models.](https://apiant.ai/connect/bigml-to-help-scout)
- [ **Caspio to Help Scout** Caspio is a low-code database platform for building online database applications.](https://apiant.ai/connect/caspio-to-help-scout)
- [ **Cliniko to Help Scout** Cliniko is a practice management platform — manage patients, appointments, invoices, contacts, and...](https://apiant.ai/connect/cliniko-to-help-scout)
- [ **FreeAgent to Help Scout** FreeAgent is cloud accounting software for small businesses and freelancers — manage contacts, invoices...](https://apiant.ai/connect/freeagent-to-help-scout)

Questions

## CNBC and Help Scout, answered

###

### Can a CNBC story reach the right Help Scout conversations automatically?

Yes. A new CNBC top story can trigger a list of Help Scout conversations filtered by mailbox, status or tag, and the agent can then add an internal note, post a reply or replace the tags on the conversations that come back.

###

### What CNBC information can we bring into a Help Scout conversation?

The CNBC action fetches the latest stories for a news category and can filter them by search text, such as a company name taken from a new Help Scout conversation subject or a newly created customer record. Those headlines and links can be written back as a note or reply.

###

### What can start an automation from CNBC?

Any of CNBC's 1 trigger in the catalog, including New Top Story. Describe the moment in plain language and your agent picks the right one.

###

### What can your agent do in Help Scout when something happens in CNBC?

Any of Help Scout's 19 actions, including Create Thread (Reply), List Conversations, Update Conversation Tags and Create Customer. Your agent maps the data both ways and tests every scenario before it ships.

###

### Can it also run from Help Scout to CNBC?

Yes. When something happens in Help Scout, your agent can act in CNBC too. This page covers both directions: Help Scout's triggers and CNBC's actions are listed here as well.

###

### Do I have to build a connector for CNBC or Help Scout?

No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.

###

### Can my AI client use CNBC and Help Scout without building an automation?

Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.

###

### What happens when something fails?

Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.

###

### Is there a free plan?

Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.