Integration
Connect Cliengo and Zoho FSM
When Cliente Nuevo/Actualizado - New/Updated Customer fires in Cliengo, your agent runs Add contact in Zoho FSM, or New Module Entry in Zoho FSM to Send message in Cliengo. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Cliengo and Zoho FSM to do together?
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Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Cliengo and Zoho FSM can do together
From Cliengo to Zoho FSM
When Cliente Nuevo/Actualizado - New/Updated Customer in Cliengo
then Add contact in Zoho FSM
From Zoho FSM to Cliengo
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Cliengo and Zoho FSM
Triggers and actions 5 triggers · 32 actions
- Cliente Nuevo/Actualizado - New/Updated Customer
Triggers when a Cliengo contact (customer) is created or updated.
- Nuevo Cliente - New Customer
Triggers when a new contact (customer) is created in Cliengo.
- Actualizar Cliente / Update Customer
Updates an existing Cliengo contact's name, email, phone, status or assigned agent.
- Add conversation
Creates a new conversation in the Cliengo inbox on a given channel for a visitor.
- Assign conversation to operator
Assigns a conversation to an operator and returns the updated conversation.
- Buscar Agente / Search Agent
Finds agents (users/operators) in your Cliengo account whose name or email matches the text you enter.
- Buscar Contacto / Search Customer
Searches your Cliengo contacts by name, email, phone or other filters and returns the matching contacts.
- Close conversation
Closes a Cliengo inbox conversation, recording whether it resulted in a lead.
- Crear Cliente / Create Customer
Creates a new contact (customer) in Cliengo on the chosen channel.
- Delete contact
Deletes a contact from your Cliengo account.
- Get contact
Returns a single Cliengo contact (lead) by its id, including its status, rating, channel and campaign attribution.
- Get conversation
Returns a single inbox conversation by its ID, including channel, status, assignment, phase, tags and participants.
- List channels
Returns all active channels on the Cliengo account (websites, WhatsApp, Facebook, Instagram), each with its connection status and assigned chatbot.
- List conversation messages
Returns the messages of a Cliengo conversation in chronological order, optionally including system command events.
- List phases
Returns every phase (pipeline stage) of the conversation inbox, with its name and position.
- List tags
Returns every operator tag defined in the Cliengo account, with its name and color.
- List users
Returns the users (agents and operators) of your Cliengo company, with their name, email, role and active status.
- List WhatsApp templates
Returns the WhatsApp message templates (approved, pending and rejected) of a WhatsApp channel.
- Send message
Sends a message (text, image, command or note) into a Cliengo conversation on behalf of an operator, the chatbot or the visitor.
- Send WhatsApp template message
Sends an approved WhatsApp template message to one or more recipients through a WhatsApp Business channel.
- Update conversation phase
Moves a conversation to the chosen phase of your pipeline.
- New Module Entry
Triggers when a new record is created in the chosen Zoho FSM module, such as a work order, request or contact.
- New/Updated Module Entry
Triggers when a record in the chosen Zoho FSM module is created or updated.
- Updated Module Entry
Triggers when an existing record in the chosen Zoho FSM module is changed.
- Add asset
Creates a new asset in Zoho FSM, optionally linked to a part, contact and company.
- Add company
Creates a new company record in Zoho FSM.
- Add contact
Creates a new contact in Zoho FSM and returns its id.
- Add estimate
Creates a new estimate in Zoho FSM for a contact and company, with optional service and part line items.
- Add note
Adds a note to a request, estimate, work order, service appointment, contact or asset record.
- Add request
Creates a new service request in Zoho FSM for a contact or company.
- Add service appointment
Creates a service appointment for line items of an existing work order in Zoho FSM, scheduled for the given start and end time.
- Add work order
Creates a new work order in Zoho FSM with its service line items, customer and addresses.
- Create Module Entry
Creates a new record in any Zoho FSM module (Companies, Contacts, Assets, Requests, Work Orders and more) from the field values you supply.
- Find Module Entry
Finds records in a Zoho FSM module (such as Contacts, Companies or Work Orders) whose chosen field matches a search value.
- Get Related Records
Returns the records related to a Zoho FSM record, such as the notes, work orders or service appointments linked to a contact.
- Update Module Entry
Updates an existing record in a Zoho FSM module, such as a company, contact, asset, request or work order, with the field values you supply.
- Update work order
Updates an existing work order in Zoho FSM, such as its summary, contact, company, addresses or service line items.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
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More into Zoho FSM
Questions
Cliengo and Zoho FSM, answered
What can start an automation from Cliengo?
Any of Cliengo's 2 triggers in the catalog, including Cliente Nuevo/Actualizado - New/Updated Customer and Nuevo Cliente - New Customer. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Zoho FSM when something happens in Cliengo?
Any of Zoho FSM's 13 actions, including Create Module Entry, Update Module Entry, Update work order and Add asset. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Zoho FSM to Cliengo?
Yes. When something happens in Zoho FSM, your agent can act in Cliengo too. This page covers both directions: Zoho FSM's triggers and Cliengo's actions are listed here as well.
Do I have to build a connector for Cliengo or Zoho FSM?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Cliengo and Zoho FSM without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.